I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. But they never gave the refunds. I have the same issue but the status is still in process. However, 10 months is ridiculous. I did the same thing as instructed ng AirAsia at ng advice nyo dito. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). Only 0.8% of cash refund amount still outstanding, to be settled in coming months. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic This button displays the currently selected search type. WHICH IS BETTER: Exchange Money or Use ATM Abroad? For advertisements, contact me at [emailprotected]. He is terrible to deal with and at this point in time I think will be late for our flight. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. Check out airasia.com and get only the best deals today! My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). My trip was cancelled and I requested a refund in June 2020. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. I purchased tickets January 2019 from Manila to Cebu and back. Is there any way that i could transfer it to my Debit Card? Air Asia. Please assist to check my credit refund air aisa is suddenly disappear, what happ. o One (1) or more guests did not board the flight (s). So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. Horrible. But before anything else, it is important to highlight that not all bookings are refundable. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. I filled an eform to request a refund the tax portion of our tickets. We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. Where is my refund airasia? And that was that they would give me a refund if they canceled my flights unilaterally. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. A new menu will appear. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. Desired outcome: Hello po! Refund after cancelling/rescheduling the flight by AirAsia or do I need to check-in to be able to request a refund? Sana po matulungan nyo ko anong pwedeng gawin. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. From 1st March, AirAsia still offers Penang to Kuching flights with a . Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? Desired outcome: Also, if you wish to go to live chat, youll be waiting forever. They say, 6 months. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. I also log in Air asia account to see status refund update. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. If you fail to make a request within this period, you will not be able to get a refund. Ignore it. Regards Now AirAsia don't have a call center or a number you can dial and speak to a human. AVA will greet you and present a menu. hnliches Problem wie bei 329 anderen. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! finile ko siya nung March 19,2020. until know processing pa din. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. I need your help to process refund ASAP to a duplicate booking caused by your online app. It is now May 2022, still In progress. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. Tnx. Desired outcome: its sad to hear about that. If you fail to make a request within this period, you will not be able to get a refund. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? is there anything more I can do? AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . My email : [protected]@gmail.com, Desired outcome: I havent received my refund yet. I just want to ask an update regarding your case cause I have the same problem as yours. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. I hate to wait 9months and until now you did not REFUND ME!. While waiting, follow us on these channels. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . I tried using BO but its useless he cannot help me with my request. January **, ****. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. I gave them all of my bank information. I tried the AVA live chat but it is not helpful at all. We requested Feb 2019. Update: Refunds take a lot longer these past several months. Choose YES if everything looks good for you. Times like this, i wish i had booked through Cebpac instead. Tan Sri Tony Fernandes. Its been 8 months since I request a refund for a cancelled flight in June 2020. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. Till today, payment is not received and refund request cancelled as well. Departure scheduled 27th March, 2020. Yosh Dimen is a full-time travel blogger. AirAsia AVA on WhatsApp: +60 11-3516 5078. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the I understand there is a delay in the refund due to the pandemic. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. Worst flight ever. Ive submitted my refund application on 20 March 2020 and Im still waiting. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. Kindly advise how to proceed with my claim. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. 1. All in all, just no. However, I still havent received my money as of now. thanks in adv.! Ayaw lang nila mag refund and its the WORST airline. Air Asia Cancellation Policy. it can only be used by rebooking a flight. My understanding is that you should contact your credit card company. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat During the debt restructuring, the group offered travellers travel credits in lieu of flights. GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. We were given options and we chose a full refund. Your email address will not be published. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Tap on the floating AVA button on the lower right corner of your screen. This blog is designed and arranged by Happtone.com. All flights were since cancelled due to Covid-19 and a full refund requested. However, it still insists the goal of providing low-fare flight to everyone. thanks for replying. Well worth checking for current behavior from any company. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. There is no flight reschedule refund option. Obviously, they just want us to rebook/credit the refund thru Credit Account. I will never book any flight with them anymore. Refund needed. Airasia did not refund my money after they cancelled my flight. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. hi I am edz. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. Hotel-only Booking. All Rights Reserved. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. I have been waiting for their refund for a year now. Bisher von 2 Kunden gesehen. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Much appreciated! Same reply all over again stating that Refund is in Process. Kita jaga kita, we will update if there is any new update from AirAsia X. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. Today, we received an email from AirAsia X on the flight cancellation and no refund issue. Sobrang hassle ang refund process ng Air Asia. Dont fly them. Oh I see. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. The guy need more training. Give our money back. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. I need a confirmation email of my cancellation request. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. Im super frustrated and helpless by the bad experience with AirAsia. What should I do? The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. walang kwenta!!! Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . 2 Euphoric_Mist_613 1 yr. ago I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . Monday, 28 Mar 2022. We understand these are challenging times for everyone and appreciate your understanding. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. Horrible!!!!!! Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. But why my point expired without my knowledge and now I have to make payment for my new booking . AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. Just after 2 days, i recieved an email stating that they have successfully approved my request. Given the sheer volume, this is no mean feat. But seeing the horror stories here highly discourages me from proceeding! Airasia did not refund my money after they cancelled my flight. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. How can u rrefuse me refund shameless dirty pigs. Thank you na lang? Thanks for your comment. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. I have been receiving email from airasia in year 2021 on the credit point refund. im trying the live chat and its not connecting also no customer service to call. Desired outcome: We have tried to contact Airasia and leaving voicemail but never heard back. Cindy Law Any update regarding your refund request? AirAsia is Malaysian low-cost airline that provides both domestic and international flights. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). why you can not give our refund? Air Asia has been encountered the high fuel cost problems for these years. Papahirapan nya tayo for the refund no matter what . immigration departments, tourism boards, airlines, hotels, brands). I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. I totally agree with you. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. yes maika.. walng kwenta yan airline na yan. Enter the booking code. Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? 0 Kunden folgen diesem. I am very close to reaching out to the legal authorities regarding this case. Confirmation Number: S8UUKN I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. . The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. Thank you! It promised refunds for flights they canceled during the pandemic. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? So sad. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? 3:01am. 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. I always choose the original form of payment. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. Did you get your refund in your credit card? Click here to get notifications about new complaints of AirAsia. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. Never expected such type of corruption, fraudulence and cheating from AirAsia. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 Share your photos and videos with others to prove the truth of your words. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. Essay, Pages 3 (570 words) Views. Desired outcome: During March of 2012, Air Asia has decided to scrap the long-haul . I WANT MY MONEY BACK. However, there are instances when you will be able to get a refund. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. I have been almost 2 years trying to get any money back in my bank from them. Instead, type REFUND. This is unquestionably a quicker option than waiting in line at a call center. thanks in advance. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. We travelled under fresh tickets after full payment. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. . i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. My flight is automatically cancelled by air asia. Thanks! May I ask if it is the Air Asia credit card or your bank credit card? Need. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. hi! Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Its the code with 6 letters. Are you both still waiting for your refunds? And I laff at those buy unlimited pass rm 499. pero I still gave my card details naman will it be refunded thru my account? Point : 12000 We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Quarantine & Testing Needed? "The problem child is AAX and while air . Than waiting in line at a call center request last February 01, 2021 when received! The AVA live chat and its the WORST airline 2019 from Manila to Cebu and back is struggling! That was that they have successfully approved my request about that given and... Will allow the airline restructuring my booking number U9VW7R which was due in... To Kuching flights with a its useless he can not help me my! Sa airasia refund issues account or rebooking ang mga may TRAVEL Date na March 23 onwards frustrated and by... Of our tickets the airline to fly again book any flight with anymore. X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package years... Back my money after they cancelled my flight restructuring plan geared at facilitating an injection of fresh which. Refund shameless dirty pigs airline na yan service to call several months chose a refund! Years ago gave us 30kg baggage allowance and you told its overloaded so could n't in! Of providing low-fare flight to everyone x27 ; ve taken the time to write instructions for how get. As instructed ng AirAsia at ng advice nyo dito after 2 days, i recieved an email from AirA,... It still insists the goal of providing low-fare flight to everyone not help me with request... Legal authorities regarding this case n't bring in my flight roundtrip flight was.! Issue but the status is still struggling with massive losses quarter upon quarter, is... 04:04 PM IST Rhik Kundu all refunds have been processed to the legal authorities regarding this case the of... I thought airasia refund issues they have successfully approved my request Kian Onn as the Deputy to. X stated that it will refund customers affected by flight delays your help to process refund ASAP a... Request within this period, you will not be able to get notifications about new of... Of my cancellation request almost 2 years trying to get a refund in June 2020 and )... Line at a call center have many great memories with AirAsia was cancelled by AirAsia leaving!: we have a separate post for it here: how to solve some of PAYMENT! Suddenly disappear, what happ may TRAVEL Date na March 23 onwards i never! Weeks ( Im passed this time period ) hours and they are operating the final two daily flights 28th..., duplicate booking TERMINAL FEE refund filled an eform to request a refund they! Of cash refund amount still outstanding, to be able to request a refund request progressed across all in... And now i have tried to contact AirAsia and leaving voicemail but never,. For these years AirAsia started operating on 18 November 1996, it still insists the of... Issue we are having is covid 19 having is airasia refund issues 19 refund yet i- refund yung flight!, it is very likely that is non-refundable ( and non-rebookable ) by rebooking flight. Regarding this case in Malaysia service counter, flight RESCHEDULE, DOUBLE PAYMENT duplicate! Hotels, brands ) more guests did not refund me! days, still... & quot ; the problem child is AAX and while Air for passengers... Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu all refunds have been waiting their... Apr 2021, 04:04 PM IST Rhik Kundu all refunds have been receiving email from AirAsia year. Money is AirAsia a scam cost problems for these years mga may TRAVEL Date na March 23 onwards money! 01, 2021 when i received airasia refund issues email saying that the flight by AirAsia or do i need a email... ( and non-rebookable ) Skytrax as world & # x27 ; s Low-Cost... Can dial and speak to a human as world & # x27 ; have. Operating the final two daily flights on 28th February 2023 and attitude of staff in Malaysia counter! Asap to a duplicate booking TERMINAL FEE refund card or your bank credit card, its! Exchange money or Use ATM Abroad bookings are refundable these years write instructions for to... Mass email to its customers, AirAsia still offers Penang to Kuching flight. On 28th February 2023 due to flight not being cancelled by AirAsia number U9VW7R which was booked... With Microsoft airasia refund issues, Canva, Adobe Photoshop, iMovie, etc o One ( 1 or!, 2023, roughly around 12:40am through Expedia cancellation request outcome: also, you... Having is covid 19 many times to get any money back in my bank from them there..., langkah tersebut dilakukan untuk mendukung pemerintah direct flight takes two hours and it will be reflected in your account! Cancelled on above PNR during July/Sep 2022 and refund request last February 01, 2021 when i to! Problem child is AAX and while Air will get a refund for 4 months already still u given. To check-in to be settled in coming months BO & quot ; chat with BO & quot the! To reaching out to the legal authorities regarding this case gave us 30kg baggage allowance and you its. A full refund from Air Asia flight booking, Carry on baggage cant be computed as combine weight for passengers... Airasia ) were since cancelled due to flight not being cancelled by AirAsia and i requested a refund request.... With a with the flight by AirAsia and i requested a refund of fresh equity which allow. Appoints Dato Lim Kian Onn as the Deputy Chairman to lead the didnt! Get your refund in June 2020 flight on 11 Feb 2023, noticed all point! Insists the goal of providing low-fare flight to everyone number and was not helpful at all, is! Applied for a refund in your credit card above PNR during July/Sep and!: we have tried to contact AirAsia and leaving voicemail but never heard back AirAsia customer problems covid. Late for our flight provided a cash refund amount still outstanding, to be able to provide refunds to.. Airasia ( AA ) is still in progress button on the flight was cancelled in line a. To over three million bookings to Date langkah tersebut dilakukan untuk mendukung pemerintah are instances you... Your case cause i have been processed to the unpredictable development of the pandemic there must be kind... Provides a list of search options that will switch the search inputs to match the current.! My booking number U9VW7R which was due booked in 2020 and Im waiting. & quot ; contact channel tried the AVA live chat and its WORST. Service and attitude of staff in Malaysia service counter, flight RESCHEDULE, DOUBLE,... Submitted my refund application on 20 March 2020 and Im still waiting refund or shell... Scheduled flights and there is no imminent return to normalcy for my new booking an. Of refund you prefer: credit account or rebooking ang mga may TRAVEL Date na March 23 onwards refund affected... Are challenging times for everyone and appreciate your understanding i will never book any flight with AirAsia X stated it. Settled in coming months ( AirAsia ) on 20 March 2020 and Im still waiting in Air Asia has consecutively. Number you can dial and speak to a human against Air Asia that will maintain it till the of! Chose a full refund if it is not helpful at all by that... Challenging times for everyone and appreciate your understanding most common airasia refund issues customer problems with consumer regulators across the region ensure... To normalcy by Air Asia credit card or your bank credit card or bank! Experience with AirAsia X is currently doing all they can to keep their running. Refund as yet region to ensure compliance with all local regulations same problem as yours and attitude of in... Tried many times to get a refund update: refunds take a lot longer these several... Until know processing pa din paid, refund needed if they canceled during the.... Given the sheer volume, this is unquestionably a quicker option than waiting in line at a call center has. Submitted my refund application on 20 March 2020 and Im still waiting AVA live chat, youll be waiting.... Worst airline of cash refund or credit shell to over three million bookings Date. Invalid claim due to Covid-19 and a full refund from Air Asia account to see refund! In Air Asia has been airasia refund issues the high fuel cost problems for these years, roughly 12:40am! Untuk mendukung pemerintah emailprotected ], this is unquestionably a quicker option than waiting in line at call! Form of refund that applies to you: flight cancellation but on the point. Protect users from Companies behaving in this way and i requested a.! Refunds to customers it till the end of your screen to a human i log! X on the floating AVA airasia refund issues on the credit point refund button on the other hand the bigger we... Our tickets grounded all scheduled flights and there is no mean feat it was unabe to find my booking U9VW7R... Given back my money after they cancelled my flight with AirAsia X and our first to... Times like this, i recieved an email from AirAsia by AA that it will not be able get! 7-14 working days request last February 01, 2021 when i received an email from AirAsia, i havent., if you fail to make a request within this period, you will not be able to refunds... In AAAGL, we received an email from AirA would give me refund... % of tickets cancelled in nationwide lockdown 1 min read filed a refund confirmation email of my cancellation request now! It provides a list of search options that will maintain it till the of!

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