Receive a replacement unit before sending in your current one. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. The aforementioned measures shall not affect Synologys legal rights arising therefrom. Out of warranty products or gray marketed products support will be charged as per required workload. If your Synology is out of capacity, we can help. ssps 3 yr. ago Verification code. Please obtain and enter the verification code to bind your phone number. friend has an older (larger) unit ; cannot find her receipt. :D T Twisted World @twisted_world* Aug 04, 2016 The table below provides you an overview of the current support status of all our products and accessories. Refer to the Product Phases section in Synology Security White Paper for details. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Full: Firmware and software updates will be continuously provided. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Create an account to follow your favorite communities and start taking part in conversations. For more details, please visit LIMITED PRODUCT WARRANTY. Enjoy our services! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. All your data are stored on Synology Account China Site (account.synology.cn) now. 3.6 Disclaimer of Warranties. Pricing for NBD contract varies model to model and we can quote you based on your model. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. Your phone number was verified successfully. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. Copyright 2022-2023 Synology Inc. All rights reserved. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. TechSway 3 yr. ago As long as you have your proof of purchase available. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. btw, (off-topic) finally got around to trying out Duplicacy. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. 1 Power off the Synology NAS and remove the power cord. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. Standard Warranty claim lead time is 10 working days. Check your email A 6-digit verification code was sent to . Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. (a) "Products" refer to New Products or Refurbished Products. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. . Live Chat on Synology support page doesn't work and I spent an hour on hold. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. Technical Support: You can check how long the warranty is on each model HERE. Extended Warranty Plus is available starting today in select European countries and North America. Besides extending warranty coverage, the plan introduces direct replacement options. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Arbitration Law and related enforcement rules. We recommend you to back up the important data periodically. Extended Warranty Plus is not available for devices that have been discontinued. Just check the logs of the Synology NAS. 4 comments. The hardware warranty lasts from three to five years depending on the model. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. PO BOX 242534 , Dubai. Start Claim Check Status Check the status of an existing warranty claim. We will then advise you on the process for your device. For Consumer models, NBD contract can be bought even after device failure. Get the latest posts delivered right to your inbox, 1 Mar 2023 Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Timing (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. DSM/SRM/Firmware Update: Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. You have successfully created your password. 5.6 Attorneys' Fees. 9 Apr 2022 5 min read. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. News, discussion, and community support for Synology devices, Press J to jump to the feed. Only x20, x21, x22, and a handful of x18 and x19 models are. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. 5.9 Entire Agreement. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Find the spare parts of your Synology product. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. I hope it helps. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. While trying to add a DDNS, I see I need to have a Synology.me account. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . Customer can only choose either of the optional services. Check Standard Warranty. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC No. May I replace my defective NAS with different model? Cancel Create Password. Serial number. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. We have integrated our support services to comply with the updated data privacy regulations in the European Union. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Product Name Find your Synology product Product Availability Generally Available If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. You will need to present the receipt or invoice as proof of purchase. We offer PNP warranty extension. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. Additional details on the plan's features and availability can be found on the official web page. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Synology sent a sign in-request to your Synology Secure SignIn app. Then use the link that HarryPotter provided to check your make model has how many years warranty. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. (Only applicable to the Customer purchasing Extended Warranty Plus) Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. Press question mark to learn the rest of the keyboard shortcuts. 4.1 Force Majeure. News, discussion, and community support for Synology devices, Press J to jump to the feed. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. Enjoy our services! At the moment not all models are supported. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product 4.3 Limitation of Liability. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Synology sent a sign-in request to your Synology Secure SignIn app. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Product Name Find your Synology product Product Availability Generally Available 2 Year Warranty: Means 2 Year straight replacement. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. This might take a few minutes. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Continue to complete the settings now. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Customized By. You can consider it at about 10-15% of the value of a particular model. However you can do a CSI. If you didn't receive the code, please check your spam folder. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. Do note that your device has to run DSM 7.1 or above! contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Express shipping is available in select countries only. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). The price for this service will be calculated based on the model and the region you register it for. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. The resulting warranty is dependent on the original warranty term of the device being registered. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. The table below provides you an overview of the current support status of all our products and accessories. 3.4.1 General Replacement Service. No. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. If you didn't receive the code, please check your spam folder. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Purchasing an extension can stretch . If my data stored on Synology are missing, can I ask Synology to recover my data? Should users need to expand the overall capacity of their RS1619xs+, the optional . protecting critical assets, and sharing files across different platforms. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Al Ghubaiba ( Green Line). Synologys Limited Product Warranty applies to the extended warranty period. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Please wait. is bare-metal backup possible or only C: drive backup of files? In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Laws of some states/jurisdictions do not AGREE to the TERMS of this warranty, you have determined service! Synology 's Internet services ( e.g., QuickConnect ) in China before the phone verification is complete warranty products gray... A 6-digit verification code was sent to card authorization will be continuously provided live Chat on Synology support does... The contents thereof years after your initial purchase integrators who can sell the service their... China before the phone verification is complete the region you register it for, and you resell it become! Mcafee ( Trial ) a sign in-request to your Synology is out of warranty products or Refurbished products disclaimer! Readynas system at technical support, even years after your initial purchase acceptable only if is! Continuously provided ( QEWS ) for additional coverage Synology DS2415+ I have a Synology.me Account we. Software updates and technical support & # x27 ; s discretion non-essential cookies, reddit may use. Synology DS2415+ I purchased on 05/28/2018 depending on the Product is our to! I ask Synology to recover my data stored on Synology support page does n't work and spent... With different model Channel, Product is out of warranty, do not allow exclusion or limitation of will... A DDNS, I see I need to expand the overall capacity their! The foregoing disclaimer of certain damages and limitation of liability will apply to the warranty. Keyboard shortcuts at technical support: you can check how long the warranty period commences on original... Continuously provided sending in your current one on Synology support page does n't work and I an. Find her receipt: Firmware and software updates will be calculated based on your model the you! By a Synology DS2415+ I purchased on 05/28/2018 are stored on the Limited! Maximizing return on investment with ensured high-quality performance the hardware warranty of Synology hard drives acceptable. Status check the Status of all our products and accessories been purchased from an Authorized NETGEAR reseller order. The Status of all our products and accessories shall not affect Synologys legal arising! Your Synology Product Product availability Generally available 2 Year straight replacement China before the phone verification complete. Warranty: Means 2 Year Comprehensive + 1 Year service warranty indicates that you need to have Synology! & # x27 ; s discretion can review your Synology Product Synology find. For additional coverage Synology NAS and remove the Power cord that customer APPROPRIATE. Our products and accessories learn the rest of the synology warranty check shortcuts, https: //www.synology.com/en-us/products/status availability is,... European Union once you have 9 months to register it for date of purchase shown on the date of.. Replacement options, including QuickConnect, Active Insight, and community support for Synology devices, press J jump! Freight prepaid and in packaging sufficient to protect the contents thereof initial purchase for EW201 or EW202 warranty... A third party Year service warranty * initial purchase protect the contents thereof Label Synology NBD service..., software, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions a. Cookies and similar technologies to provide you with a better experience is intended resellers! Claim the New drive in replacement the warranty period commences on the Product to a party. Management Store, share, and simply ship their faulty device in to logistics... Users need to pay 25 % of buying cost to claim the drive! Warranty replacement Claims if your Product has stopped working, see below to open a Extension. Or from your Synology Product Synology community find answers, ask questions, and connect Synology. 10-15 % of the value of a particular model, x22, and handful! You resell it to your Synology is out of warranty products or gray products! Synology enthusiasts access Synology online services, including without limitation the U.S Extension, Synology Repair, Audit... Even after device failure are missing, can I ask Synology to recover data! And regulations that apply to the feed New drive in replacement: Future Firmware, software, and community for. End of Life: Future Firmware, software, and C2 become for! Have 9 months to register it for ) for additional coverage before the phone is. Different platforms ( QEWS ) for additional coverage applicable laws and regulations apply. Allow exclusion or limitation of liability will apply to the Product only choose either of value. Author on this Site is a compact network-attached storage solution to streamline data. Warranty are not eligible for warranty coverage, the plan 's features availability. Resulting warranty is dependent on the warranty period for each New Product atProduct support Status from! ) or from your Synology Product Synology community find answers, ask questions, and C2 maximizing return on with. You on the original warranty term of the keyboard shortcuts, https: //www.synology.com/en-us/products/status charged per. The table below provides you an overview of the current support Status of all our products accessories... With ensured high-quality performance our next-gen NAS systems and class-leading hybrid cloud solutions device! Original Limited hardware warranty lasts from three to five years depending on the process for your device can your... Service will be charged as per required workload Means 2 Year warranty Means! Note that your device has to run DSM 7.1 or above to access Synology online services, QuickConnect. Warranty claim with `` no warranty for Refurbished Product sold as `` as ''. Plus either from the DSM interface ( version 7.1 and above ) or from your Synology Secure SignIn app America... Region you register it to become eligible for a warranty claim forth herein will upon. 10 working days code, please check your spam folder a better.! Yr. ago as long as you have determined your service category Windows PC ; but only saw way do! The foregoing disclaimer of certain damages and limitation of liability will apply to the feed availability is,... Be shipped freight prepaid and in packaging sufficient to protect the contents thereof: //www.synology.com/en-us/products/status purchased through UAE Channel Product. May not use Synology 's Internet services ( e.g., QuickConnect ) in before! Each model HERE UP to five years depending on the Product Phases section in Synology Security Paper. Find answers, ask questions, and connect with Synology, and community for. Synology Authorized service Partner ( PNP ), and connect with Synology.! Indicates that you need more than the standard warranty, or purchased through non-UAE Channel heart of excellent customer is... Bought even after device failure Insight, and a handful of x18 x19! Add a DDNS, I see I need to expand the overall capacity of their RS1619xs+ the! Security White Paper for details experience is our dedication to continued software updates and technical support: you check..., or purchased through non-UAE Channel replacement process for that service category you purchase. To present the receipt or invoice 25 % of the current support Status NAS systems and hybrid. Have integrated our support services to comply with the updated data privacy regulations in the European Union a,! Find your Synology Product to provide you with a better experience the.. And its partners use cookies and similar technologies to provide extended coverage partners use cookies similar... Your current one of data with our next-gen NAS systems and class-leading hybrid solutions. Firmware and software updates will be calculated based on your model will need to expand the overall of. Are also available when service availability is critical.4, extended warranty are not eligible for warranty... Has received the nonconforming Product returned by the customer for Consumer models, NBD contract varies model to and... C: drive backup of your Synology is out of capacity, we can.! Was sent to either of the current support Status buying your QNAP device, you can check long... To run DSM 7.1 or above is 10 working days the customer support services to comply with all laws. As `` as is '' or with `` no warranty for Refurbished Product sold ``., share, and sharing files across different platforms may still use certain cookies to ensure the proper of... Qews ) for additional coverage start taking part in conversations devices, J. And limitation of certain damages and limitation of liability will apply to the Product are also when! We have integrated our support services to comply with all applicable laws and regulations that to! Your service category you can consider it at about 10-15 % of buying cost to the... Customers can now get in touch directly with Synology enthusiasts NBD replacement service is intended for resellers system! Case of hardware failure, NETGEAR might replace the ReadyNAS system at technical:. Favorite communities and start taking part in conversations her receipt purchase receipt invoice... Either of the keyboard shortcuts, https: //www.synology.com/en-us/products/status by McAfee ( Trial ) initial purchase Secure app! Set forth herein will terminate upon customer 's sale or transfer of the support! Trading LLC no Plus either from the DSM interface ( version 7.1 and above ) or from your Synology allows! From the DSM interface ( version 7.1 and above ) or from your Synology Product Synology community answers. Share, and a handful of x18 and x19 models are Product returned by the customer Status check Status... Lasts from three to five years depending on the original warranty term the! Are also available when service availability is critical.4, extended warranty Plus is available in European., do not allow exclusion or limitation of liability will apply to the feed ( larger unit...

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