We aim to have normal service resumed as swiftly as possible. You can complete aticket surrenderform online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. We can also be contacted using the contact details set out in clause 2.2. Over 60s; People with Disabilities; The . 14. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. 2.1 The Solo Ticket scheme is organised and operated byMerseytravel,the executive body responsible for the coordination of public transport in Merseyside. Solo tickets are valid across Merseyside. Merseytravel Today at 4:35 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . You will then be able to register your smartcard and buy a Solo or Merseyrail Only Railpass ticket online. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. proxx1e 2 yr. ago Saveaway tickets are valid on buses, trains and Mersey Ferries* in in either one area or all areas across Merseyside. Monday- Friday before 8pm during term times only. (b) We accept payment with all major debit/credit Cards (excluding Amex). 10.3 Any Railpasses loaded on to Merseytravel/Metro Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.3.1 the request for a refund is made within 3 months of the date that the Railpass is purchased; 10.3.2 the ticket has not been partially used; 10.3.3 a valid receipt or confirmation email as proof of purchase is provided; 10.3.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5. You can also use a Trio or Saveaway ticket on If your journey crosses the Merseyside buses, which include travel on trains and Mersey boundary into Cheshire, Halton, Greater Ferries. Travel at any time of the day locally or on the national rail network with a standard single or return ticket. How do I buy my first Smart Solo Term Time Ticket? We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Following receipt of this information, we will hotlist the card preventing further usage. Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket. The MetroSmart website allows you to buy a range of Solo or Merseyrail-Only tickets online. There may be occasions that we have to suspend your Account; deal with technical problems or make minor technical changes, update the product to reflect changes in relevant laws and regulatory requirements, renew your concession or register a new vehicle VRN to the Account. 12.2 A waiver by us of any default will not constitute a waiver of any subsequent default. You can read the Fair Processing notice for the Merseytravel Smart Ticketing Scheme here. If your card is deactivated, you will need to obtain another Merseytravel/Metro Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. Please make sure that you read the Terms and Conditions before buying and using your Saveaway ticket. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Trio, Solo or Railpass Term Time Tickets. Find your ticket when you answer a few questions about you and your journey, We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. We will refund a Term Time Ticket in line with our refund policy. We will refund any payments you have made to your Account, less a sum as detailed below. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. 5.2 To use a Solo Ticket on the bus, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or show the paper ticket (whichever is applicable) to the bus driver. If you are entitled to a refund, we will process it within threeweeks. Up to date passage balances can be checked online at www.merseytunnels.co.uk, (a) Merseytravel may at any time make minor changes (unlikely to affect your use of the concession, (i) to reflect changes in the law or regulatory requirements; and. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. It is important that the tag is activated prior to initial use or it will fail to operate. What if I lose my smart Solo Term Time Ticket or it is stolen? Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. 9. Lines are open 7am - 8pm, Mondays to Fridays, 8am - 8pm, Saturdays, Sundays and Bank Holidays. Misuse8.1 Merseytravel Smartcards and paper Saveaway Tickets remain the property of Merseytravel at all times. We accept all major debit and credit cards displaying the Visa or MasterCard logo through our secure payment checkout. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? Merseytravel Centres and Merseyrail network stations will accept most major debit and credit cards (excluding American Express). 4.3 Young Persons Trio Tickets are for persons aged 5 to 18 years inclusive. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. Privacy PolicyThe personal data you provide us in relation to the Trio Tickets and on the Merseytravel Website is subject to our Privacy Policy. 5.5 All travel you make using a Saveaway Ticket is subject to the bye-laws, regulations and individual conditions of each operator. (o) On the first day of April each year your account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any balance of journeys will be removed from your account and the correct allocation added(p) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. 15. By applying for the Resident Concession, you confirm that the information you have provided is true and correct to the best of your knowledge. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk, (a) You may contact us at any time to end the contract with us for the T-FLOW scheme and to close your Account, but in some circumstances we may charge you certain sums for doing so, as described below. 10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. Find your ticket when you answer a few questions about you and your journey, The term dates for term time Tickets can be found, Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. Adult/Young Person Solo or Merseyrail-Only Railpass tickets are available online, Saveaway tickets are available from PayPoint retailers, Merseytravel Centres or rail stations. Please emailsmart@merseytravel.gov.ukquoting your order reference number to let us have the correct details. 5.3 You must follow any of our, or the operators, instructions when using a Trio Ticket when making a journey and you must let any driver, conductor or other member of staff of the operators examine your paper ticket at any time during your journey if asked to do so.5.4 Use of a Trio Ticket is only permitted by the person who initially uses the Trio Ticket for the journey (the Ticketholder). Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. You may still be asked to prove your identity by retailers or revenue protection staff. (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. I no longer need my ticket can I have a refund ? There is a small administration charge which will be applied to your refund. Please call 0151 330 1000 to check. Can I check when my ticket is due to expire? 5.5 All travel you make using a Railpass is subject to the bye-laws, regulations and individual conditions of each rail operator. 8.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or card used to purchase the Trio Ticket. Liverpool Lime Street is currently closed to the public due to a security threat. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. Someone else can buy the ticket for you but they must bring along a recent passport size photo of you. (iii) if you agreed to this in your Application, to give you information about other products and services we may provide, but you may stop this at any time by contacting us. 10.6.3 a valid receipt is submitted to us with the request for a refund. For the purpose of these Terms, any reference to you or your means you, the customer. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. If your card is deactivated, you will need to obtain another Merseytravel Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. You must provide your smartcard and the receipt or email confirmation for that ticket. 16. The User shall not sell, tamper with or wilfully damage the Fast Tag. Your ticket will becheckedand the refund calculated. Refunds will be made by BACs payment, direct to your nominated bank account. (m) You must also present your photo Id card and show this to the Toll Officer, you must also show your Disabled Persons (blue) Parking Badge to Merseytravel staff if they ask to see this. 8.2 You must not intentionally damage, alter or tamper with your Railpass in any way. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. 4.3 Apprentice Railpasses are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. MyTicket; Railpass Ticket; Saveaway Ticket; Solo Ticket Buy; Trio Ticket; Term Time Tickets; Concessions. Misuse of the concession may lead to prosecution. WaiverEven if we delay in enforcing any terms of this Agreement it shall not prevent us from enforcing the terms at a later time and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach, 12. You no longer need a photo or application form. Personal accounts are restricted to a maximum of 4 Users. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. You shall not transfer your rights or obligations under this agreement without our written consent. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. 1.4 Reference in these Terms to the Merseytravel/Metro Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Railpass has been added or is to be added to. You can just get the Arriva #89 all the way there from Liverpool airport. 10. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. 13. (d) It is the Account Holders responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. (l) On the first day of April each year your T-FLOW Account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any remaining balance of journeys will be removed from your Account and the correct allocation added. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. I bought a ticket at a Paypoint retailer/rail station/Merseytravel Centre but it is not showing on my recent purchase history? 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. Yes, if you visit the My Smartcard section of the website you can see a detailed summary of your tickets and the status of each ticket. This agreement is between you and Merseytravel. 4. Who can use a Trio Ticket and when4.1 Trio Tickets are sold in paper format. This clause also applies to accidental destruction of a Saveaway Ticket. Your receipt should display this information, or if you boght it online you can check this in the My Tickets section. Solo Tickets For buses in Merseyside Solo tickets are valid across Merseyside. 8. 8.2 You must not intentionally damage, alter or tamper with your Saveaway Ticket in any way. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio or Solo ticket for area C and a Railpass for zone F. Merseytravel tickets are available for these areas and zones (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; However Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. Privacy PolicyThe personal data you provide us in relation to the Saveaway Tickets and on the Merseytravel Website is subject to our Privacy Policy. The MetroSmart website will only show your online ticket purchases. Conditions for using the tickets and information for people who apply. Applicants will need to demonstrate eligibility through a complete application and photograph. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. 5. Ticket Finder Find your ticket when you answer a few questions about you and your . You no longer need a photo or application form. 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). MetroSmart is a website where you can register your Merseytravel smartcard and buy tickets online. Who should I contact with any queries? If this information changes, for any reason, you must notify us immediately. For buses in your chosen area How long are the tickets valid for? Please make sure you read the Terms and Conditions below before buying and using your ticket. Introducing Merseytravel's 03 Tickets for Adults . Merseytravel have a formal appeal process details of which can be found on our website using the following link;https://www.merseytravel.gov.uk/tunnels/Pages/Concessions.aspx. Using your My Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. Solo tickets are validon any bus serviceacross Merseyside. Merseytravel desperately pretending you need a walrus for a saveaway while non-Merseyrail stations are perfectly able to issue them on British Rail tickets comes off as dodge too. (g) The concession can only be used in the vehicle VRN registered / nominated on the Application form (should you wish to change the vehicle you must inform us in writing or by email to tflow@liverpoolcityregion-ca.gov.uk) free travel will not be permitted until the new vehicle is registered with the T-FLOW scheme. Where this is the case, you will need to obtain another Merseytravel Smartcard which may incur a further activation fee in accordance with clause 6.2 above. 2. 9. Your online account will allow you to buy new tickets quickly and to see details of your online purchases. Saveaway Tickets are not eligible for replacement if they are lost or stolen. Anytime Day Single and Anytime Day Return tickets are valid . Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. We are unable to issue cash or cheque refunds. Monday to Friday during term times only, including during half term. Ticket Details Customer Declaration: I am the holder of this ticket and confirm the above information is correct. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. Merseytravel Centres 22. (f) We may stop providing the Fast Tag Scheme at any time. only. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. There is a small administration charge which will be applied to your refund. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our. We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. 2.2 If you have questions in relation to these Terms or the Saveaway Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. (k) You must travel through an attended Toll Barrier lane to activate the free journey. Your ticket activates on the day you first use it. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. 2022/23 Term Dates Autumn: Tuesday 30th August 2022 to Wednesday 21st December 2022. Term Time Tickets are ideal for anyone, any age in full-time education, training or work-based learning. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. 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