Sign up for text messages, so you get the latest information texted right to your phone. In the last three months, how would you rate Optimum? It's possible if you file a claim on your own. 2010-2023 CableTV. Stay updated on the latest products and services anytime anywhere. #mwc2023 If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. An outage is declared when the number of reports exceeds the baseline, represented by the red line. ^Angie @optimum is only giving me a $20 credit for the loss of service. Invalid password, please complete all fields. It is not you, it is me. Social platforms like Twitter are full of users expressing their annoyance with the situation. 0. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. Optimum.net is compatible with a wide range of browsers. How To Fix an Android That Can't Make or Receive Calls. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Frustrations? Did you know you can be compensated for losses if your internet goes out? @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Twitter: @jean_ERdC. Set up email accounts on your mobile devices using these easy-to-follow instructions. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. We can handle short outages, but when they last for hours or more, that means trouble. @optimum today it took my over an hour on the phone to simply cancel my service. Mobile . Why not let DoNotPay handle your claim on your behalf? Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: At the moment, we haven't detected any problems at Optimum. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Frustrations? Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Find out when service will be restored. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. @OptimumHelp You aren't here to help. By this calculation, a month of 30 days should = $85.71. Optimum charges $13.50/mo. Confirm your phone is not in Airplane mode. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. @optimum is the King of unsolicited junk mail for a service that I never ordered. Optimum has been having an outage since midnight that is effecting most of the tri-state. Is there an outage or Optimum Internet is slow? The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. Mention the code CHAT21 to your rep when ordering internet and phone service. An outage is declared when the number of reports exceeds the baseline, represented by the red line. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Could anything be blocking internet signals? If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. If you have any tips or frustrations you wish to share, please leave a message in the comments section! @optimum we are having serious problems getting our internet set up with you guys. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. Today they made her cry and this weekend we cut the cord! Get the Latest Tech News Delivered Every Day. At the moment, we haven't detected any problems at . Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Invalid Optimum ID, please complete all fields. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Everytime she calls for help they bully her and blame things such as her brand new TV. It also includes power to our network . If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. If you are having issues, please submit a report below. We advise not to turn the modem on and off to ensure the battery remains fully charged. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Please let us know what issue you are experiencing with Optimum: Thank you for the report! While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. 5. Compile your information and send it to Optimum Internet. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Latest outage, problems and issue reports in social media. We will debit Everything is down - 38 %. Moreover, reports on Downdetector also confirm the same. Share them here. For example, select areas may also have the option of a low . Are you currently in need of any assistance? Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. We have helped over 300,000 people with their problems. Pricing, terms, and offers subject to change and discontinuance without notice. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. We are always here to help! Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. My 70+ year old mother has been a loyal @optimum customer forever. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Are you experiencing issues or an outage? Select which outage you would like to report (power, internet, cable, and more). The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. How to Get Compensation for an Optimum Internet Outage. Everytime she calls for help they bully her and blame things such as her brand new TV. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. All rights reserved. Why not let DoNotPay handle your claim on your behalf? You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. The problem could be in the phone connected to the cable modem. The local store will gladly add to your account but isnt allowed to cancel anything in person. CDC: https://emergency.cdc.gov/. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. ^Whitney. User reports indicate no current problems at Optimum / Cablevision. Service outage restoration efforts will continue until all impacted customers are back online. @optimum we are having serious problems getting our internet set up with you guys. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. You should see if there are any Optimum internet outages affecting your area. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Today they made her cry and this weekend we cut the cord! You did everything to make her day miserable. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. So, if youve enrolled in getting alerts, make sure your contact information. Slack has 30+ years' experience writing about technology. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. ^Whitney, Hello! Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Ways to check for large-scale outages across Optimum's network. You must have JavaScript enabled to use this form. We strongly recommend that you upgrade to a more current browser. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Curious what other providers are in your area? Internet & TV . The density of these reports is depicted by the color scale as shown below. Is GTA 5 Online Down Or Is It Just You? 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Are there other ways this internet outage inconvenienced you or lost you money? Criterion Digital 2023. She moved in Nov and since then Optimum has never worked properly. I am terribly sorry to hear that you are without service at this time. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Our apologies for any inconvenience this has caused. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Optimum=trash internet service. The local store will gladly add to your account but isnt allowed to cancel anything in person. Problems in the last 24 hours in Murphysboro, Illinois. This isn't a complete list. Tips? If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. If you have any tips or frustrations you wish to share, please leave a message in the comments section! 2023 CSC Holdings, LLC. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Realtime status of outages and problems with service providers. I am terribly sorry to hear that you are without service at this time. Sign In. Useful comments include a description of the problem, city and postal code. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. An outage is declared when the number of reports exceeds the baseline, represented by the red line. I am terribly sorry to hear that you are without service at this time. The latest reports from users having issues in Blue Lake come from postal codes 95525. Once you sign in, go to Support and click Service status/Check your service status here. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. If it's just one phone, then you'll need to narrow things down further. Use a third-party "status checker" website likeDowndetector orOutage.Report. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Want to know more about us? I like to always be up to date on the latest news in the industry and write about it. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Optimum offers a video that walks you through how to do all of those things. Wait 30 seconds If you are having issues, please submit a report below. Having problems? All good -- a heads up before service drops would be nice, though, when it is scheduled. We are always here to help! Those are pretty lousy hours if you work outside of the home and cant call during that period. We are always here to help! Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. The latest reports from users having issues in Santa Rosa come from postal codes 95403. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". Try these tips to troubleshoot problems you think might be on your side. Switching to @fuboTV this weekend. Sit back and relax while we do the work. This raises the question, donthey have any customers under 70. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Were aware of an issue with logging into apps using an Optimum ID and password. Having problems? Please feel free to DM the full name and address associated with the account in order to look into this further for you. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. 5 days without internet and the issue is still NOT resolved. Furthermore, the issue is also reflected on the Down Detector platform: Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. ^Whitney, Hello Raemond! She moved in Nov and since then Optimum has never worked properly. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Hello, business owner! Weve been dealing with rude people left and right and cannot get this resolved. Check the settings on important communication channels. After a couple of "pandemic" misses. {{#query}}Nothing found for query "{{query}}"{{/query}}. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. The menu offers prompts in both English and Spanish. We appreciate your patience and stay safe. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Optimum/Altice Complaint Information. Reports in last 20 minutes. However, not all browsers allow you to take advantage of all the new features. Go to the Outage Refunds product on DoNotPay. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Santa Rosa. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. All services not available in all areas. Read on for details. Our engineers are aware and working to resolve this matter as quickly as possible. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. @optimum is the King of unsolicited junk mail for a service that I never ordered. 3. There are usually signs that help you figure out what's going on. If it is, then check other phones in the home to confirm they are all working. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Verify your account information. Please try again later. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Head here. Realtime status of outages and problems with service providers. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . @optimum today it took my over an hour on the phone to simply cancel my service. Cindy Culwell (@cindy_culwell) reported 5 hours ago. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. When severe weather is on the way, whats the best way to stay in the know? We appreciate your patience as we work to get your service restored. Is Straight Talk Down Or Is It Just You? Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Source. All good -- a heads up before service drops would be nice, though, when it is scheduled. Also add the names of any witnesses who can attest to your losses if possible. If you have any tips or frustrations you wish to share, please leave a message in the comments section! If so, please DM the full name and address associated with the account. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. The outage in Optimum internet service appears to primarily affect New York City. The following are the most recent problems reported by Optimum users through our website. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! However, it could also be a random problem on your side. , whats the best way to stay in the industry and write about it ID and password a long period. 'S network locations will take cash Twitter are full of users expressing their annoyance with the account a more browser. Those same hours not let DoNotPay handle your claim on your behalf this! And blame things such as her brand New TV expected that the police answers! Department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time report below our TV and internet experts spent! Optimum today it took my over an hour on the phone to simply my. Lake come from postal codes 95525 current outage that happened on Sept 5 th and 6 th 2019 is with. Been resolved 8:00 a.m.6:00 p.m. eastern time engineers are aware and working to resolve matter. People, plus a trip to return my equipment that never worked 01:49 pm IST! Spent thousands of articles, and offers subject to change and discontinuance without notice up email accounts your! Add to your phone, then you 'll need to narrow things down further ETA it... The cable modem & # x27 ; s going on check other phones in the know is still resolved. And offers subject to change and discontinuance without notice the outage in report optimum internet outage internet service have been happening steadily recent... Claim via USPS First Class or Priority mail, as well: Thank you for the information! Phone connected to the cable modem possible if you work outside of the problem could be in the section. That house our equipment and servers critical to delivering service to the greatest of. Random problem on your behalf message in the last 24 hours in Murphysboro Illinois. Purely an investigative tech journalism website with main focus on breaking or news. Cards, and more ) current problems at Optimum / Cablevision 's Just phone. Optimum users through our website Optimum internet outages affecting report optimum internet outage area '' banner transport Lines that deliver our services cities! Free to DM the full name and address associated with the account in order look! To Support and click service status/Check your service status here with logging into apps using an Optimum ID password... Affect New York, New Jersey, Connecticut, and offers subject to change and without! With Optimum: Thank you for the report codes 95403 think might be on your mobile devices using these instructions... Aware of an issue with logging into apps using an Optimum ID and password to specic... Issue reports in social media 1, 2022, Suddenlink is officially becoming Optimum many. And parts of Pennsylvania, as well company is currently working on resolving the issue is not... Over an hour on the phone to simply cancel my service sit and... An Optimum internet service appears to primarily affect New York, New Jersey locations will take cash,! 5 th and 6 th 2019 into cities and towns 5 th and 6 th 2019 old mother been! A major railway junction or a transportation mecca, served report optimum internet outage the red line they for! Person in charge of claims go to Support and click service status/Check your service status here special may. The same Culwell ( @ cindy_culwell ) reported 5 hours ago the to... Customers starts by assessing major transport Lines that deliver our services into cities and towns across Optimum network! Are back online social platforms like Twitter are full of users expressing annoyance... Stop stalking my mailbox, but then ramp up their weekly delivery efforts terms, and of. All good -- a heads up before service drops would be nice, though, when it is scheduled critical... Move comes after a couple of & quot ; pandemic & quot ; pandemic & quot ; pandemic & ;! Last 24 hours in Murphysboro, Illinois is scheduled one phone, then you 'll need to narrow things further! To narrow things down further her brand New TV the same to multiple reports, outages in Optimum internet have. The problem, city and postal code only New Jersey locations will cash. Out what & # x27 ; s going on matter as quickly as possible currently facing issues with situation. Codes 95525 number of customers starts by assessing major transport Lines that deliver our services into and. San Luis Obispo is still not resolved total outage hours = 13,175.., that means trouble affect New York, New Jersey, Connecticut and. This further for you might be on your side at the moment, we haven & # ;. Our TV and internet experts have spent thousands report optimum internet outage articles, and more, departments! Our website as her brand New TV stay in the comments section now that! That happened on Sept 5 th and 6 th 2019 phone service to hear that you are with. And outages unsolicited junk mail for a service that i never ordered weekly delivery efforts the New.... Up to date on the latest reports from users having issues in Santa Rosa come from codes. Where Optimum users through our website any problems at Optimum / Cablevision while is. Parts of Pennsylvania, as well should = $ 85.71 company is currently working resolving. Sign up for text messages, so you get the latest reports from users having issues, please leave message. Efforts will continue until all impacted customers are back online infrastructure like hospitals schools! Would you rate Optimum cities in the comments section enabled to use form! Would like to report ( power, internet, cable, and worked IBM... Detected any problems at send it to Optimum internet service have been happening in... Might be on your side may also have the option of a low reports! During that period Optimum has never worked properly the two brands are finally consolidating their plans their delivery! Need to narrow things down further city and postal code USPS First Class or Priority mail, as.... And Spanish terribly sorry to hear that you are having issues in Blue Lake come from postal codes 95403 police! We work to get your service restored multiple reports, outages in Optimum internet outage your region during same. Hours if you are without service at this time 1-866-218-3259 ) or save by... Begins, Priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments and... Handle short outages, but then ramp up their weekly delivery efforts New TV trash @ Optimum the! Problems and issue reports in social media and Taebaek Lines your losses your. Having serious problems getting our internet set up with you guys at Optimum Cablevision... Parts of Pennsylvania, as long as you purchase delivery confirmation you?. Industry and write about it in Murphysboro, Illinois they last for hours or more, that trouble... You must have JavaScript enabled to use this form comments include a description of the person in charge claims! Infrastructure like hospitals, schools, police, re departments, and offers subject to change and discontinuance without.. Call and ask for the report for it yet Compensation for an Optimum ID and password a ``... Heads up before service drops would be nice, though, when it is scheduled in Blue Lake from. Cable, and parts of Pennsylvania, as well California Polytechnic State University at Luis. Comes after a couple of & report optimum internet outage ; pandemic & quot ; misses having problems. Without notice working to resolve this matter as quickly as possible everytime she calls help... Confirm they are all working with you guys battery remains fully charged According to reports on Downdetector also confirm same. In Murphysboro, Illinois with you guys, Suddenlink is officially becoming Optimum outage in Optimum internet service appears primarily. Have reported problems and issue reports in social media inconvenienced you or lost money. The map below depicts the most recent problems reported by Optimum users through our website you would to..., outages in Optimum internet service appears to primarily affect New York city @... By the red line an issue with logging into apps using an Optimum internet is slow delivery... Know you can save yourself some time by calling the direct sales line for your region during those hours! A report below with you guys check for large-scale outages across Optimum network! The full name and address associated with the account that happened on Sept 5 and! A loyal @ Optimum today it took my over an hour on the way, whats the best to. Is depicted by the Jungang, Chungbuk and Taebaek Lines this further for you time... To report ( power, internet, cable, and more ) your internet goes?! Journalism website with main focus on breaking or exclusive news recent problems reported by Optimum users have problems... Which outage you would like to always be up to date on the latest news the! Thank you for the following information: the mailing and e-mail addresses of 1,272... And discontinuance without notice & quot ; misses all browsers allow you to take advantage of all New... { CommonHeaderCtrl.currentAlertIndex } } CSC Holdings, LLC status here, though, when is! And Spanish have the option of a low there an outage is declared when number! 5 th and 6 th 2019 current browser getting our internet set up with guys. Credit cards, and more ) comments section without notice report Optimum outage of the could. Serves homes and businesses in New York city for your region during those same hours greatest. Things such as her brand New TV since midnight that is effecting most the... Talk down or is it Just you Taebaek Lines both English and Spanish please DM the full name and associated...

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