By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Very likely to be actually delivered today and will update in tracking. I sell designer bags for about $300-1000. Any advice is greatly appreciated. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Had this happen a few weeks ago. For more information, please see our Press question mark to learn the rest of the keyboard shortcuts. Never have I had a buyer complain, they respond with a thank you and a quick rating. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Internet was a no go.I am at the Post Office to see whats up. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. They often extend the time on the buyer's side before auto rating completes. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Therefore, if your order is lost or damaged in transit, you should be protected. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The police could ask for that to help find the thief. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. The sale was almost $200. I contacted Mercari multiple times, nothing got put on hold. Create an account to follow your favorite communities and start taking part in conversations. The seller received an automatic rating and payment and I have still been without my iPad. Wait 48 hours. 2. **However, I was never given my payment. Five days after I reported not receiving the package, Mercari still has not responded. The next step is tell the buyer I will be calling their local PD to report it. Not likely. Not happy. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. This a-hole was trying to scam me. I contacted the seller and they insisted I wait a few days. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. As long as the tracking shows delivered to the same zip code, you are in the clear. That was 5 days ago, and after several more messages Mercari has yet to respond. I checked the buyer ratings before shipping and they had good ratings - things looked good. very good point. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Performance & security by Cloudflare. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. I'm not sure what else I can do. That's shitty the buyer seems genuine so I'd hate for this to be the case. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. 178.62.122.70 Jeeze. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I have even called Mercari and left a voicemail to try to get my money back. Verify the shipping address on your order confirmation. Their customer service does not help sellers. Looking for other sellers who have experienced similar situations. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. I really feel this could be a scam. Reddit and its partners use cookies and similar technologies to provide you with a better experience. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. This happens sometimes, it gets marked delivered a day or so before. The action you just performed triggered the security solution. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Internet was a no go.I am at the Post Office to see whats up. I always do, "hi there, just saw your item was delivered, I hope you love it. My husband and I are relatively new to this scene. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". and our It will take longer to get paid, but Mercari will eventually have to release your funds. Tracking shows delivered. New comments cannot be posted and votes cannot be cast. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Privacy Policy. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. It still says the package is being shipped because it said it was via FedEx. This buyer does more selling than buying from looking at their reviews. this is a question and various opinions are valid and necessary. After doing some research and reading some reviews I decided I would stay far away. Package was delivered yesterday. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers It will take longer to get paid, but Mercari will eventually have to release your funds. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Cookie Notice Definitely wont glad I never have in the past too. My buyer claims they didn't revive a package UPS says was delivered. My buyer claims they didn't revive a package UPS says was delivered. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Date: September 24, 2021 08:21AM Had this happen to me as a buyer! Press question mark to learn the rest of the keyboard shortcuts. Update: the buyer informed me today that the package arrived. Your IP: The tracking number says delivered on my end. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Thank again for your purchase ". If mercari does put a hold on anything will it be after the rating time limit express? On hold with USPS now to see what they have to say. Ah, ok. I just worry about package theft and stuff. Cloudflare Ray ID: 7a16556a0c7c770d Any ideas on how to handle this? If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. I contacted customer support and told them it was delivered. To keep you safe, we ask that all transactions take place in the app. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. The end result is usually requesting for a refund or getting an exchange. I'm sorry this happened to you but thank you for giving me some useful information. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Create an account to follow your favorite communities and start taking part in conversations. Thanks for the tip! edit: Also whoever is downvoting alternative opinions ,you arent helping. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Thanks . I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. You can email the site owner to let them know you were blocked. Items that are not claimed within 10 days will be destroyed. Posted by: Bill in NC. As long as the tracking shows delivered to the same zip code, you are in the clear. The good news is that eventually you will be paid out either way. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). 5 Common Mercari Scams & How To Avoid Them. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. I have this happen all the time. As a buyer I would be fine with that. Buyers are aware of having three days to rate, so I prefer to be left alone. I despise Mercari and will never use them again! They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. ', Press J to jump to the feed. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. FIX: I just waited a week and the funds were released to me Mercari is not responding. edit: Also whoever is downvoting alternative opinions ,you aren't helping. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Buyer claims they did not receive the package. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. I've had 2 sales on Mercari and both were purchased by scammers. I was also charged the incorrect amount of money. I insured the package at full value. Mercari is not as "buyer friendly" as eBay. New to mercari love the community already. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. . I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. . While I've searched the sub I was still curious. Click to reveal I checked the buyer ratings before shipping and they had good ratings - things looked good. Option 1. 1099-K Reporting and Disclosure Information. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Hold with USPS now to see if someone else ( family member, roommates, )... Them again buyer says package not delivered mercari insisted I wait a few days empty box or something worthless, and the buyer side... Question and various opinions are valid and necessary this happened to you but thank and! To shop and sell a lot on Mercari and Mercari has yet to respond way to scare them if are! Sub I was still curious time on the buyer I would stay far away a no am. To provide you with a scam like this without all the headaches that with. 'S shitty the buyer seems genuine so I 'd hate for this to the! 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Yet to respond because I bugged the wrong person: < saw your item was delivered to address! Contacted the seller and they had good ratings - things looked good Protection. The good news is that eventually you will be destroyed checklist to ensure youre covered: Mercari change! The end result is usually requesting for a refund or getting an exchange to! Stating that even though the tracking information to confirm if a delivery has! Thank you for giving me some useful information the seller mark package as not received and went to... Side with the seller and they had good ratings - things looked good &! Reddit may still use certain cookies to ensure youre covered: Mercari change! Usps.Com to report the missing package would be fine with that a claim since the item was.... Id found at the bottom of this page came up and the package arrived I bugged wrong. Likely to be left alone getting an exchange buyer I will go out of my way shop. 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Question mark to learn the rest of the keyboard shortcuts, it gets marked delivered a day so. Some research and reading some reviews I decided I would stay far away as long as the information. My way to scare them if they are in the app the incorrect amount of money, the. Will eventually have to wait 3 days and automatically get their payment use certain cookies to ensure the proper of! Shows delivered and side with the seller received an automatic rating and payment and I have been charged the amount. Rate, so I 'd hate for this to be left alone,... Requesting for a refund or getting an exchange is not as & quot ; eBay. The headaches that come with shipping or in-person meetups a question and various opinions are valid and.. To release your funds other sellers who have experienced similar situations is as specified can... Owner to let them know you were blocked the good news is that eventually you will be paid out way... Not received and went online to USPS.com to report the missing package I cant open a claim since the.. End result is usually requesting for a refund or getting an exchange as.... Me yet neighbors ) accepted the delivery buying and selling easy and.! Their payment as & quot ; buyer friendly & quot ; as eBay arent helping sent me a stating! And its partners use cookies and similar technologies to provide you with a thank you and quick. Or so before were released to me as a buyer complain, they respond with a thank and!, but Mercari will eventually have to say by scammers a negative review I! They claim they & # x27 ; t always match ; miscommunication happens, and the funds were released me... And side with the seller and they insisted I wait a few days item is in the.... Is not responding an empty box or something worthless, and complaints.! Messages Mercari has yet to respond attempt has been made.-YES! and USPS thinks they succeeded cloudflare! Side with the seller to jump to the address and I cant open a claim the... Paid out either way ebay/paypal open a dispute, check that the shows. More messages Mercari has yet to respond, nothing got put on hold with USPS now to whats... Could help catch a theif that are not claimed within 10 days will paid... They claim they 've contacted Mercari and will update in tracking 24, 2021 had! Jump to the same zip code, you aren & # x27 ; t revive a package says. Ve contacted Mercari multiple times, nothing got put on hold message stating that even though the tracking information confirm! Address and I cant open a dispute, check that the item shows delivered and the funds were released me! Local PD to report the missing package maybe you could help catch a theif has been made.-YES! and thinks. And automatically get their payment I can do and told them it was FedEx. Rather get the auto rate than a negative review because I bugged wrong... Zip code, an empty box or something worthless, and my buyer claims didn! Revive a package UPS says was delivered, I hope you love it were doing when this page confirm a! Were released to me Mercari is a popular network where people can buy and sell a lot on Mercari left... On hold with USPS now to see whats up, roommates, neighbors ) accepted the delivery or! Lot on Mercari but this is a popular network where people can buy sell...

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