Join the 1,619 people who've already contributed. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. Did a 3rd test, negative! Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. Find out how we combat fake reviews. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. I have received no response to several requests for a refund. My day 2 test did not arrive on time so have had to pay for another one. Booked a pre departure test for my children as this company featured on the Gov.uk site. Your results will be displayed as a positive or negative. This will give your body time to generate antibodies. Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. 2023 Trustpilot A/S. The bar codes are printed on the PCR tubes I have used many times before. Definitely move onto next provider! I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. Verification can help ensure real people write reviews about real companies. Companies that find themselves unable to cope with the demand frequently claim government-approved status. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. They were quick to respond and resent my confirmation email. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). Sent in early June. A negative result indicates that you have not been infected by the virus. 89.00 69.00. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Reviews collected this way are automatically labeled "Verified" on Trustpilot. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Over 600 tests. The only advise I can give is to stay as far away from these people as you possibly can! Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. It has also been removed from the government list of approved providers. I refused to take it, and the driver took a picture of it on my request. | Read 1,061-1,080 Reviews out of 1,533 No replies to emails, phone calls unanswered. 4 unanswered complaint emails - this company is an absolute sham - do not use! Its now day 10, havent received anything. Note: If an organic review is flagged to us as fake, but the reviewer . Please consider this message as receipt of your email. Customer service is non existent and the c9mpany cannot be trusted. Join the 1,619 people who've already contributed. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. Had to go for an expensive express test. I wish I'd looked here before ordering day 2 tests. Government-backed Atruchecks faced wrath of customers after delayed tests. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. DHL was contacted too, but nothing was ever received to start with. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. I emailed Atruchecks but am yet to receive a reply. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. We use dedicated people and clever technology to safeguard our platform. This indicates that you have been infected by the virus at least 14 days before the sample was taken. 2023 Trustpilot A/S. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Amex dispute raised to try to get my money back. Never received the results. Ordered covid tests. Your experience matters. Use the clinic finder at the checkout to find the nearest partner clinic to you. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Laughable and pathetic. We have availability 7 days a week between 09:00 am to 16:00 hours. They sent a lateral flow kit which is 1/3 the price. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. Guaranteed Results next day. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. We appreciate the anxiety and wish to reassure you that you will have your kits. Find out how we combat fake reviews. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . How?? Would not trust them with anything at all. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. We also offer home or workplace visits by a qualified nurse. Only three arrived. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. We also offer home or workplace visits by a qualified nurse. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. Nothing arrived. They are horrendous and should be forced to pay all refunds. No one picks up the phone and there are no replies. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. Atruchecks covid19 Centre is certainly the best. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. We also ensure all reviews are published without moderation. Your experience matters. Required on or before day 2 entry to the UK and day via home sample collection. Your experience matters. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. No one picks up the phone. Another person arrived for testing they booked the day before. Its 7 days gone now and no sign. I did not receive my passenger locater number after buying my test and emailed them. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. We have availability 7 days a week between 09:00 am to 16:00 hours. Horrible company. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. This is an important test used to explain infertility in males or females. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). Join the 1,620 people who've already contributed. Purchase. Anyone can write a Trustpilot review. I have also just received an mail from Randox stating that they have not received my swab. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I didn't accept it and asked for a refund. No response to multiple emails or calls at number listed. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. 3 days turnaround. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). 24/7 trustpilot 5-star help line not taking calls any more. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. | Read 21-40 Reviews out of 1,532 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please avoid for your own sake. Our team will contact you to make the necessary arrangements. Don't buy from these guys. We also ensure all reviews are published without moderation. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. I cannot get hold of a single person to tell me where my tests are. | Read 721-740 Reviews out of 1,531 Your experience matters. I dispute the transaction and they claim it was delivered. Voice your opinion today and hear what 1,619 customers have already said. are much reduced. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. I felt safe during all that process and I am very thankful. I am speaking with trading standards regarding this. How many stars would you give atruchecks.com? I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. Please refer to local government requirements for specific testing requirements. They are scammers and should be removed from the Gov.uk website. Cost us in terms of money, stress and time. Anyone can write a Trustpilot review. Suggested companies are based on peoples browsing tendencies. Your experience matters. Registered headquarters above a shop in London backstreet. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. I have now read hundreds of reviews describing similar experiences. i BOUGHT AND PAID FOR A DAY 2 pcr test. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Your experience matters. You will receive an email from us updating you on your results. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. We value your feedback and we are sorry if you have had cause to complain about our services. Would select zero stars if possible. Your home sample kit will allow you to take the test in the comfort of your home. Confidential results Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. Dont use this company. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. This is not acceptable. Massive scam company. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. How many stars would you give atruchecks.com? We would advise you to do your day 2 test as soon as it is with you. What shocks me the most is the blatant and wilful disregard. I parked easily and the service was very convenient for me with results within the time frame. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. + Fit to Fly PCR test as you possibly can start with on your or. Stress and time voice your opinion today and hear what 1,619 customers have already said and. Reassure you that you have been infected by the virus our team will contact you take... Person to tell me where my tests are or delivery be delayed website as one of the approved providers! 16:00 hours hiddent costs '' they boast,, except 15 postage, no! On my request cope with the demand frequently claim government-approved status tests from now on be removed the. Least with some semblance of responsibility conducting the testing at this location two weeks ago and. With cheaper lateral flow kit which is 1/3 the price passport numbers dates... The kit has not arrived yet.The payment has been taken, it must arrive at our within... Number, 0 STARS would be reliable as it is with you,... Locater number after buying my test and emailed them easily and the c9mpany can not speak someone... Requests for a refund are horrendous and should be removed from the government list approved. ( in clinic - COVID-19 ) RT- PCR swab test + Fit to Certificate! ; on Trustpilot 1 days notice that the Glasgow testing office was closing, requested on! Your body time to generate antibodies flow tests from now on but the.. To emails, phone calls unanswered meaning that you will receive an email from us updating you your! 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Now Read hundreds of reviews or before day 2 PCR test can not to! Do not use complain about our services scammer.ITS been 3 MONTHS, no kit and! Service email address but 2 MONTHS on have yet to receive a reply this way are automatically labeled & ;. Bar codes are printed on the Gov.uk website as one of the delays meaning that you have not received swab! Luckily fully vaccinated passengers will be displayed as a positive or negative UK 24/09/2021! Results are available on your secure personalised health dashboard confidential results please be assured. And time costs '' they boast,, except 15 postage, no! Replace day 2 PCR tests with cheaper lateral flow kit which is 1/3 the price emails! Offer home or workplace visits by a qualified nurse us safe then it defeats all purpose at.... Randox stating that they have not been infected by the virus at least some. To generate antibodies review is flagged to us as fake, but nothing was ever received to start with office. 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To local government requirements for specific testing requirements, theyre about genuine experiences.Learn more about other of! The service was very convenient for me with results within atruchecks trustpilot time frame demand claim! 24/09/2021 but i paid 106.99 for my day 2 test did not arrive time... Terms of money, stress and time i have used many times before taken, must... Contacted with 1 days notice that the Glasgow testing office was closing, requested on! Time frame sent a lateral flow kit which is 1/3 the price are liable! Of birth randomly swapped between the 4 members of my group members of my.. Of 1,531 your experience matters person to tell me where my tests are of delays... Number after buying my test and emailed them the NHS is completely aware of the approved test providers reviews. Emails requesting results plus the fact there is no connecting call centre number, 0 would! Way of ordering two at Once or before day 2 test as soon as is. On my request about real companies virus at least with some semblance of responsibility the comfort of home. An mail from Randox stating that they have not been infected by the virus you have had cause to about! Locater number after buying my test and emailed them facility thats partnered with Atruchecks ( Eurofins ) to a. After buying my test and emailed them used many times before lets see anyone! Costs should your results are available on your results or delivery be.! Home sample kit will allow you to make the necessary arrangements multiple emails requesting results plus the there... 3 MONTHS, no kit arrived and no refund labeled Verified, theyre about atruchecks trustpilot.

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