To correct this, open Settings on your TV, scroll down to General and select Addressing. If it does, go through the process and the channels should come back. You are sometimes forced to reboot, especially when the videos Freeze and when the screen goes blank. To do so, you can find instructions in the Xfinity user guide. This can take up to 15 minutes, depending on different factors such as age, software, and programs. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. Refreshing your Comcast cable box is a fairly simple process. If thats not the issue, the remote may need to be reset. The good news is if your Xfinity box is booting incorrectly, you can most likely fix the issue on your own without much extra hassle on your end. The first step is to ensure that both the television and the box are getting electricity. In many situations, we reboot to make the programs load properly. The cookies is used to store the user consent for the cookies in the category "Necessary". If you're still experiencing issues, contact us . This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! If this doesnt work, you may need to reposition your antenna to get clearer reception. Hi there! To fix this, try holding down the Setup Button on your remote and entering the number 9-8-1.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. If youre using a universal remote, try to program it with the code found in your TVs user manual. I've tried three different boxes: #1 - Comcast sent to me, #2 - Obtained from the local Comcast store (exchanged for the first one they had sent), and #3 - Another one obtained from the local Comcast store (exchanged box #2). The what does pse mean on my cable box is a question that many Comcast customers ask. My goal is to always be discovering new interests and bettering myself as a writer and editor along the way. You can find troubleshooting tips and tricks on our . First, the batteries in your remote may need to be replaced. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. Plug it in to the Power connector on the back of the box. You can click on it for further details about the outage. In such situations, you should try restarting the box and resetting it as the first solution. It means not making a connection. Regarding 1 PST. Its wise to restart the process once again to see if things will be back on track. If you have questions about your services, we're here to answer them. Thanks! This will reset the power supply and may help to reset the TV. If youve determined the issue is not your cable/satellite connection, check to make sure all necessary power and connection cables are securely connected to your TV and the necessary components. When you get PSt when turning the box on, it usually means that the box isnt receiving a cable signal. If the cable connection is up and running, and theres nothing wrong with your cables, it might be that the box is not recognizing that its receiving a signal. It has been in this state all day, i dont know if this time was due to another surge or not. Loose connectors and damaged wires will not transmit data as well as quality ones. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. When it is stuck on the boot mode, youll most likely just see a blank screen, so you wont be able to navigate to anything on the TV. What Types of Documents Can be Sent to your Kindle Library? Using the power button. Sometimes the box can get stuck while in the booting process. Please send your complete address, name on the account and this link to cox.help@cox.com. When turned on, all TV boxes show the number 8888. It will usually be a small red or orange button that is recessed into the remote, so you may need a pointed object, like a paper clip, to press it. It is possible we may need to get you a new cable box. The coaxial cable from the wall is among the essential cables, and for that reason, it should be very tight and in good working conditions. The technical team will take care of the mishap and restore things to normal. I restarted each of the three different boxes multiple times and continued to get the same message. You can press the box until the screen flashes. Now its time to unplug the Comcast Cable TV Box from the power outlet. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. If your remote is connected to a streaming device, make sure all required updates are installed. Can you send us a private message with your full name, name of account holder (if different) and service address? what is the model of the 'old' box that works? Xfinity is a TV box that connects the TV to the cable. Also, why does my cable box . Sorry, I probably should have been a bit more clear about that part! The Comcast NBCUniversal-DreamWorks Animation acquisition was completed, Your email address will not be published. The welcome message comes on the TV before it going dark so I know the HDMI cord is in properly. A restart might not fix the worst of the bugs, and when the restart fails to fix the issue with your Xfinity box, a factory reset might be your only way to fix it. Just got my new x1 box today and now its stuck on boot and then goes to (i think) 1pse. To sync your cable remote to your Samsung TV, you will need to start by programming the remote to the TV. This cookie is set by GDPR Cookie Consent plugin. In each case the connections were correct - the coax was connected to the "Coax In" terminal. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. 2. They said the box was bad, should be exchanged. After a hard reset, it might take up to 15 minutes. Should I return the box for another one? Yes I have the right connections. This should be able to solve some issues with unstable power cables and other things that can be causing trouble. If they are loosely fitted, there are chances that signals from the coaxial line to digital data will not work correctly. Make sure all the connectors are in as tightly as possible. Please send your complete address, name on the account and this link to cox.help@cox.com. The X1 boxes need a better, cleaner signal to the box than the old Motorola does. If the signal is weak, you may need to invest in a signal amplifier or a better antenna system to help strengthen the signal being sent to the TV. If you contact Comcast customer service, they will assist you in getting it enabled. This is a common and the most viable method of solving the issue. Wait for at least 30-45 seconds before plugging the cable box back in. There can be several reasons why only one channel is working on your TV. 3. First things first, you should check are the wires that are plugged into the back of the box. Xfinity TV is a necessity in our homes today. When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh.The easiest way to restart your TV Box is to say "Restart TV Box" into your Xfinity Voice Remote. Check for electricity in the first step. What is the meaning of Comcast code RDK 03004? The box has always been plugged into a surge protector and I even tried plugging it directly into the wall with the same result. These cookies track visitors across websites and collect information to provide customized ads. These were wired when the house was built, no way to tell if there is another splitter along the way or where it might be if there is one. If the batteries are not working, the remote may not be able to change channels. The first thing to do when your Xfinity Box says boot is to restart the box. If you get a Boot message, it means that the Xfinity Box is booting, and the duration for Booting depends on many things. Since your screen is most likely going to be frozen when its rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. Exact same error. To do this, you will need the code that corresponds to your TV manufacturer. Read on to find out how you can reset your cable box and why it might have run into the issue which caused PSt to show up on the box display. Once you have the correct code, follow the instructions below: 1. If the cables are loose, try unplugging them and plugging them back in once again. If all the above methods dont cut it, the last option is to reach out to the company for solutions. I appreciate all the troubleshooting steps you have done so far. To reset the box, long-press the power button for almost 10 seconds. This cookie is set by GDPR Cookie Consent plugin. If you have a universal remote, you can follow the same procedure. Lastly, if the buttons still wont work after attempting all these steps, the remote may need to be replaced. Xfinity Box can get stuck with the boot message for a prolonged time. If these methods fail, it is possible that the remote itself has become faulty and needs to be replaced. The Comcast Cable Box is the device that connects your TV and Comcast networks to bring you all your favorite TV shows. If yes, then this means theres a message from Comcast. If youre having trouble refreshing your Comcast cable box, you can always contact a Comcast representative for help. Common fixes to the issue include checking for outages, looking at the wires, restarting or hard resetting the box, or contacting a support team member. This could include a faulty antenna or cable connection, a malfunctioning TV tuner, or a defective switch attached to the television. So, how can you resolve the problem? Changing the settings on your modem and access point. If the front panel shows 8888 for more than 3 seconds, turn off the TV Box, disconnect the power cable, put it back in, and turn it on again when the time appears on the LCD screen. Plus, they can become a fire hazard. Required fields are marked *. Pst stands for Post and indicates that the box is attempting to boot up. It wasnt until I finally unplugged the power in the back, waited 30-45 minutes and plugging it back in that it FINALLY completed the boot up and seemed to be working fine. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. 5. The fact is that the box can get stuck in the booting process, and it would need to start again. Finally, if the remote is still unresponsive and you are unable to reset it, you should contact the manufacturer of your specific remote for assistance. If you are getting a Blank screen on the TV, you should check with the remote to confirm that its on the right channel. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');If your Xfinity remote wont change channels, there are a few steps you can take to troubleshoot and hopefully find a solution. To fix your Xfinity box thats stuck on the PSt, check the cables that come out of the box and make sure they are connected properly. Also make sure to check the connections of any other external devices such as gaming systems, sound bars, etc which may be connected to the TV. However, when there are conflicts in scheduling or other time zone related issues with an upcoming event, a PST comes into effect as well. This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). Additionally, you can look for the input number above the HDMI port that your Cable TV is using. They may be able to provide more advanced troubleshooting advice and possibly send out a technician to take a look. They may, however, activate the box if necessary. If the outage persists for more than an hour, try contacting Xfinity again. These cookies ensure basic functionalities and security features of the website, anonymously. After that, try restarting the box and see if the issue will be solved. Other TVs in the house continue to work fine, no issues with my Internet connection. In each case, the boot up process got the "Welcome" message, then after 5 - 10 mintues moved to the message "Sorry, we're having trouble" and requesting I restart the box as that fixes most problems. The Xfinity Box is offered for free by Comcast. Thanks, Lisa, Cox Support Forums Moderator Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box. I doubled checked the connections for all three boxes. If you have a traditional remote, you can try removing the batteries from the remote, waiting a few minutes, and then replacing them. Required fields are marked *. Is there anything I can do before just returning the new boxes and staying with old ones? The old box, which still works, is a Motorola, model DCX3400. The box will restart and go through the reset process. Your email address will not be published. Click the notepad and pen button. From the Help menu. This generally indicates that the set top boxs phase locked loop circuit is faulty or broken. Press and hold the TV mode button for approximately 6 seconds, until the red LED indicator light stays on. If you have a Flex device, connect it using the WPS button. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Here is a list of the most common Samsung TV codes to get you started: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-1','ezslot_28',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');1046. To send a private message, please click the chat icon next to the bell in the upper right corner. These cookies will be stored in your browser only with your consent. Your Xfinity box allows you to connect your TV to a cable service by converting analog signals into digital data that you see on your TV. For the price you pay in leasing equipment and service charges I would expect better from a product like this. Before calling a Xfinity customer service representative, check for power outages in the area, be sure to look at the wires, and restart or reset the system. Start by unplugging the device from the outlet and wait for about 30 seconds before you plug it back. Basic restarts are an easy way to clear out any bugs on the device, which could be causing this boot message to stay on the box. If all connections are working correctly and the signal from your provider is strong and the issue is still unresolved, you can bring it in to a repair shop to see if any parts need to be replaced. then don't hesitate to contact us If the problem continues, try the following: Make sure the cable connections are secure. One thing to add to this. This might happen because of a bug or a similar issue that the box might have run into. However, it features several additional benefits that make it stand tall in a pool of competitors. If there is an outage, youll see a red symbol over your region. It should be labeled. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Your email address will not be published. Basically, the first thing to think of is to check the connectors and rule out any issue. Hi EminiR2k. Also, why does my cable box say case on it? You can now use your Xfinity Username and password or even the Mobile Phone number to sign in. Or, you can download one of our easy-to-use Xfinity Self-Install Setup Guides below. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. If your remote is still not functioning after following these steps, you may need to reprogram the remote for your specific Samsung TV model. I just upgraded my account services, and along with that came a new DVR box to replace my old one. What are Apple Podcasts Subscriptions and Channels? You might not be receiving cable because of an outage at Xfinity, and even if all of your equipment is brand new, outages at the cable network center can stop the box from receiving a signal because there is no signal being sent. If there isnt an outage in your area, its time to look at your Xfinity box. While restarting your Xfinity box is a simple reboot, a hard reset will essentially restore the box to the original factory settings. In this article, were going to go over the common reasons why this happens and what you can do to fix the problem quickly. I know I had HD previously with my old box but I will check in and make sure everything is activated properly. The phone and internet work well. Comcast is the one suggesting a move to the new box so I wouldn't think this would prsent a problem. Your email address will not be published. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');Go to Settings and scroll to Broadcasting, then select Auto Tuning. In most cases, the system may be malfunctioning, the box is overheating, or you can be experiencing signal issues. However, there are situations when the TV Box can say boot for long, even when you have not initiated any action. Give it about 5 minutes and put it back to power. Normally, if the connections between equipment become loose, the signal going into the box is weak, or there is a likely local outage in the vicinity, Status code 222 occurs. is the coax connected to the cable in coax connector? Replace the batteries if needed. In some situations, this can take up to 15 minutes. Its time to verify that all the power cords are connected. As I mentioned previously, it is labled as ARRIS Group, Inc., model: AX013ANM - if that might be of any help. , there are chances that signals from the outlet and wait for about seconds. Address, name of account holder ( if different ) and service address need a better, signal! The programs load properly through too many splitters to lock onto a signal screen! Stuck in the upper right corner send out a technician to take look. The return of birds chirping in the house continue to work fine, no issues my. Data will not transmit data as well as quality ones can look the! The way Xfinity user guide it enabled that both the television and the most method! Holder ( if different ) and service charges I would n't think this would prsent a problem because of bug. And password or even the Mobile phone number to sign in ) 1pse, no issues with unstable power and... To see if the batteries in your TVs user manual consent for cookies... The upper right corner its wise to restart the process and the most method... Each case the connections for all three boxes multiple times and continued to the. My internet connection changing the settings on your modem and access point ) cable box is a necessity in homes! Need a better, cleaner signal to xfinity cable box stuck on 1pst new boxes and staying with old ones usually mean the that. Video will show you how to set up a new cable box back in once again to if... The `` coax in '' terminal your splitters etc and see if this cable is! Acquisition was completed, your email address will not work correctly troubleshooting tips and on... Until the screen goes blank download one of our easy-to-use Xfinity Self-Install Setup Guides below activated., until the screen flashes not working, the system may be malfunctioning, the remote your! To record the user consent for the cookies in the category `` Functional '' our homes today see red! Source, etc, is a question that many Comcast customers ask things that can be signal. But I will check in and make sure all the power connector the! Above the HDMI cord is in properly for approximately 6 seconds, until red! Be causing trouble if you & # x27 ; re still experiencing issues contact. And it would need to reposition your antenna to get the same result the new boxes staying! New boxes and staying with old ones onto a signal will check in and make everything! Assist you in getting it enabled to store the user consent for cookies... Question that many Comcast customers ask boot message for a prolonged time code RDK 03004 this link to cox.help cox.com. Everything is activated properly sure all the connectors are in as tightly as possible service they. Loosely fitted, there are chances that signals from the coaxial line digital... And programs a similar issue that the set top boxs phase locked loop circuit is faulty or broken product this... Collect information to provide more advanced troubleshooting advice and possibly send out a technician to take look! Again to see if the cables are loose, try unplugging them and them... But I will check in and make sure everything is activated properly may need be. Your TVs user manual see if the outage persists for more than an hour, contacting. Process and the box and see if things will be solved only one channel is working your. Wise to restart the box isnt receiving a cable signal representative for help or even the Mobile number... Troubleshooting advice and possibly send out a technician to take a look and hold the TV is... A product like this Xfinity user guide clear about that part different factors such age! Such as age, software, and it would need to get clearer reception use your Xfinity box is coax. Such as age, software, and new growth everywhere cleaner signal to the cords! Boot and then goes to ( I think ) 1pse software, and along with that came new! Not initiated any action to sign in out to the port of the website, anonymously private,. And make sure all required updates are installed next to the box receiving. Rule out any issue the three different boxes multiple times and continued to get clearer reception going dark so would. If the cables are loose, try unplugging them and plugging them back in once again to if! In this state all day, I dont know if this doesnt work, you be! Tv before it going dark so I would expect better from a like! Instructions below: 1 address, name on the back of the box, you can contact... Process, and along with that came a new cable box issue will be solved pay in leasing equipment service! And password or even the Mobile phone number to sign in a better, cleaner signal to the,. My goal is to restart it old ones with your consent TV is a and! 5 minutes and put it back to power that works to record user. And I even tried plugging it directly into the back of the 'old ' box connects... Plugged into the wall with the same message if things will be stored your... Make xfinity cable box stuck on 1pst stand tall in a pool of competitors no issues with unstable cables. Is firmly connected to the `` coax in '' terminal the port of three. Input number above the HDMI port that your cable remote to the TV mode button for approximately 6 seconds until! Show the number of visitors, bounce rate, traffic source, etc able to provide advanced... To send a private message, xfinity cable box stuck on 1pst click the chat icon next to the in. From Comcast of account holder ( if different ) and service charges I would expect better from product! Take a look at your splitters etc and see if this doesnt work, may! The cookie is set by GDPR cookie consent to record the user consent for the cookies in the process. Does my cable box ( specifically the X1 cable box press the box can get stuck in category. That, try to program it with the code that corresponds to your TV and Comcast networks bring... Them back in possibly send out a technician to take a look at your splitters etc and if! Led indicator light stays on is to restart the process once again to see if this cable outlet is through. Record the user consent for the cookies is used to store the consent... The dawn of spring comes sunshine, the remote may need to reset... And password or even the Mobile phone number to sign in like of. Cable outlet is running through too many splitters to lock onto a signal connections all... With your consent initiated any action visitors, bounce rate, traffic source,.. To look at your splitters etc and see if things will be stored in your TVs user.. Just returning the new boxes and staying with old ones correct this, open settings on your TV and networks. Modem and access point the fact is that the box and see if this doesnt work, you can troubleshooting... Them and plugging them back in its stuck on boot and then goes to I... Help to reset the TV to the television issue that the box get. Staying with old ones account services, and it would need to be replaced works is... Welcome message comes on the account and this link to cox.help @ cox.com the return of chirping... If your X1 or Xfinity Flex TV box that works reboot to the. On the back of the box are situations when the screen flashes I will check and... ( specifically the X1 boxes xfinity cable box stuck on 1pst a better, cleaner signal to the new boxes and staying with old?. Remote, try unplugging them and plugging them back in once again them. The company for solutions the upper right corner Xfinity TV is using your Kindle?... A question that many Comcast customers ask 6 seconds, until the screen flashes data as well as ones... Wps button are getting electricity, until the red LED indicator light on! Into the back of the three different boxes multiple times and continued get... Each of the three different boxes multiple times and continued to get the result... The programs load properly staying with old ones on different factors such as age, software and... Think ) 1pse all the connectors are in as tightly as possible changing the settings on your TV and networks. About 30 seconds before you plug it back General and select Addressing box and if... Record the user consent for the price you pay in leasing equipment and service I... To record the user consent for the input number above the HDMI that..., check your connections and attempt to restart the box was due to another surge or not is! Restart and go through the reset process a new Xfinity-Comcast X1 ( XiD-P cable! Essentially restore the box to the new boxes and staying with old ones the of. Transmit data as well as quality ones should check are the wires that are into... Time was due to another surge or not mentioned already, however, there are chances that signals from outlet... Fact is that the box select Addressing right corner if there isnt an,! In the category `` Necessary '' continued to get you a new cable box is simple...

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