View similar Customer Service / Guest Services jobs below. Additional pay could include bonus, stock, commission, profit sharing or tips. Wawa is a convenience store that offers many different services, including food and beverage. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. : r/Wawa Reddit, r/Wawa What exactly is the role of a lead?Create an account to follow your favorite communities and start taking part in conversations.About Communityr/Wawa is a 100% community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. Additionally, they should be familiar with the companys policies and procedures so they can respond appropriately to any situation. Explain what steps you took to resolve the situation or diffuse the customers anger. Wawa is currently looking for Customer Service Associate near Brooksville. Ensure that the work environment is safe at all times. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. You can also use active listening to show the customer youre paying attention to what theyre saying. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. Employers ask this question to learn more about your work ethic. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Think of the most persuasive speaker in your organisation. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. For Technical Issues please email: [emailprotected] . Customer service skills also include empathy, patience and kindness. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. Perform customer fuel transactions and monitor activities at the fuel court. The estimated base pay is $17 per hour. The estimated additional pay is $4,654 per year. Complete other tasks as assigned by store management. They should strive to provide timely, accurate, and helpful answers while maintaining a professional demeanor. You can also receive alerts via instant message. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Complete other tasks as assigned by store management. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. The manager understood and told me not to worry about it happening again. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. www.wawa.com/careers #jointheflock #internships2023. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Communicate with the management team regarding customer requests and concerns. Check that people who buy tobacco and alcohol products comply with the age limit. Respond to customer requests and complaints in a timely and courteous manner. Click the link in the email we sent to to verify your email address and activate your job alert. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Your input helps Glassdoor refine our pay estimates over time. Enjoy meeting new people? A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. Proven exemplary customer service skills. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Example: I worked as a barista at a coffee shop for two years while I was in college. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. If there is any contamination, carefully clean these areas. Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . Stop fuel pumps if necessary. Lensa, Inc. - Lensa is a job search engine. Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Get notified about new Customer Service Specialist jobs in Absecon, NJ. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Prepare all made, Amber/Orange light (with AirPods in): Your AirPods are charging inside the case. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. attitude. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate If you require an accommodation, please contact our Associate Service. Respond to customer requests and complaints in a timely and courteous manner. Communicate with the management team regarding customer requests and concerns. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Explore the positions and descriptions listed below. More. We recommend using the filters beneath the search bar to best search for your desired opportunity. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints Then you may be a perfect addition to the Wawa team. Wawa, Inc. is an equal opportunity employer. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Posted: January 25, 2023. great place to work Greet and provide an enjoyable shopping experience for all customers. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. If you require an accommodation, please contact our Associate Service. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? Prepare suitable food and beverage according to customer orders. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. If you require an accommodation, please contact our Associate Service. Stop fuel pumps if necessary. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Learn how this feature works. Pull expired items, document and discard. You have already created a job alert with same filters. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. I had overslept and rushed to get ready. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. www.wawa.com/careers #jointheflock #internships2023. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. You have reached your maximum number of active job alerts. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Department: Store Operations. Activate fuel and gift cards and assist with lottery purchases as needed. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. I also really enjoy being part of a team where everyone is friendly and supportive of one another. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Stock and refill products through out the entire store.6. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . Summary description of the position: Takes part in facilitating all works related to customer service. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Ready to see if youre the next Wawa associate? As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. Store 5284 - Miami Gardens, FL 33056. Job Description. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. Identifying customer needs. Want to receive job alerts for similar jobs? Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Happy Veterans Day from your friends at Wawa! The estimated base pay is $17 per hour. Click the link in the email we sent to to verify your email address and activate your job alert. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. Like to have fun at work all the while making sure your customers experience is exemplary? We would love to be a part of your professional journey. Perform customer fuel transactions and monitor activities at the fuel court. Pull expired items, document and discard. Customer Service Associates must be able to multitask and handle multiple customers at once. They also help maintain the store by stocking shelves, cleaning, and organizing. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Help make it more accurate by adding yours. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Take care to maintain the appropriate level of cash in the safes. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. If this is your first time doing so, explain how comfortable you are with standing for long periods of time. . Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Some duties include Food preparation Cash register duties Customer service General housekeeping Key Requirements Customer service driven Enjoys working with people Good communication skills Organized Apply For This Position Now The Fuel Associate is responsible for all aspects of fuel safety, delivering exceptional customer service, and ensuring the fuel court tasks are completed in an efficient and consistent, Wawa Lead Customer Service Associate Hourly Pay Glassdoor, Wawa Lead Customer Service Associate Hourly Pay { name: Native_infosite_salary_detail_fluid_en-US,id: div-AdSlot-lcgacp1h, fluid: true } Any ExperienceAny Experience0-1 Years1-3 Years4-6 Years7-9 Years10-14 Years15+ YearsTotal Pay Estimate & RangeTotal Pay:Most Likely RangePossible RangeSee Total Pay Breakdown belowThe estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. 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