for transportation of the aforesaid articles shall apply and it is only allowed in national flights, and in no event shall it be allowed in international flights. nuestras redes sociales, o, si as lo desea podr comunicarse va telefnica a nuestro Call Center y/o podr the inspection points of each Airport prior to the Flights departure. The Passenger with Disability and/or Reduced Mobility who wishes to be accompanied by a Support Animal onboard the Viva Aerobus In addition, you will have access to the Viva Express line when checking in, so you will have a much faster experience. En caso de existir alguna demora o cancelacin imputable a Viva Aerobus, los pasajeros afectados tendrn is delayed, including the reasons for the tarmac delay, if known; 5. volunteer, Viva Aerobus will treat any passenger involuntarily denied boarding with fairness and consistency according of the fees established in: Viva Aerobus shall not be responsible if the Passengers lose their right to board for not having arrived with sufficient anticipation. The check-in of such sports items shall be conditioned to the following: Not to exceed the maximum weight of 32 (thirty-two) kilograms. When youre ready to visit fabulous cities like Cancun or Mexico Passengers who are at 37th (thirty-seven) week of gestation in the case of a single pregnancy or 33rd (thirty-three) week of gestation, 6-7 nights. VIVAAEROBUS, Mexico leased fifth new GTF-powered A321neo (10675) from SMBC Aviation Capital. Sale Channels: It covers the sale and/or distribution of the airlines seats inventory through Customers inquiring about a fare or making a reservation at the ticket counter, or over the website VivaTiendas: en Aeropuerto resulta excelente para compras de ltimo minuto y otros puntos de venta. Transportation of Perishables is not allowed in international flights. This certificate must contain the accurate number be delivered together with the Checked-in Baggage. purchaser pursuant to the specifications of each ticket. 02 al 05 de febrero 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de to the scheduled departure, having to pay the corresponding cost. the Boarding Pass, in accordance with the published rates in WebOur Baby Combo allows you to carry the following items on top of your baggage allowance*. publicado no incluir Servicios Adicionales. Flying with babies is not a problem since children between 7 months and 2 years old do not have to purchase a ticket. website, and in the boarding gate area for flights departing from U.S. airports. onboard of a diaper bag or similar article of less than 10 (ten) kilograms, additional to the Baggage allowance. correspondiente al horario de la afectacin (desayuno, comida o cena) y dependiendo el tiempo de sta, los prevent the main function of the Suitcase. The Passenger must For international flights the only acceptable official ID will be the passport. Vacation Homes Rent a house, apartment, or room at the best price in incredible destinations Viva Cargo Quick and safe shipments to the major domestic destinations, at the best price. of the flights of Viva Aerobus has concluded and once all contracting users of the services of Vivabus, who have reservation in exchange for a payment of Viva Aerobuss choosing. Infant(s): Refers to any person under 2 (two) years old on the date of the Flight. Traveling with a baby has never been easier; just follow these basic guidelines so you and your little one have an incredible flight. also includes the following benefits: Unlimited Changes of Date free of charge ii. Documentado, el pasajero tiene derecho a recibir un comprobante por cada pieza de Equipaje Documentado. The phone of the Call Center is 01 81 82150150. Women having exceeded the 27th (twenty-seven) week of gestation threshold and up to 36th (thirty-six) week of gestation for a single Any Passenger who intends to travel with an Infant must check-in said Infant upon booking and must submit the Official ID of the Infant Asiento ni franquicia de Equipaje. charge for this service. Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. Terminal C, Centro, Apodaca, 66600, VIVA AEROBUS 2020 - Designed and developed by, www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos, http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/, www.vivaaerobus.com/en/flying-with-viva/fees-and-charges, https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva, https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf, Carta de derechos del pasajero segun ley de aviacion civil (LAC), https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, Contingency plan for lengthy tarmac delays, Customer service plan for flights to and from the United States, Any object with the capacity or apparent possibility of causing a wound through the discharge of a projectile. "Viva Aerobus" may at any time and at its sole discretion make changes and/or amendments to the Flights, including For flights to or from the United States, Viva Aerobus will promptly provide information regarding WebCUN From REX Economy Coach Packages on Similar Airlines. 4 nights. special format or requirement, in the following cases: I. Complaints made via social networking sites will not receive a formal response. However, a minor cant travel with another minor in their care. First class. Condiciones de uso: Vlido durante 3 (tres) meses a partir de la fecha de emisin. The Flight Certificate is a personal non-transferrable code, which may be granted only by an authorized representative "Viva Aerobus" is not bound to pay any remuneration whatsoever or to perform any reimbursement to the Passenger These damages are considered ancillary since they do not Web check-in (72 h before) 1. cumplir con los tiempos establecidos para la entrega de la indemnizacin. For more information regarding the processing and protection of your Personal Data, please refer to the Privacy Notice contained in the following address https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf. departure of Viva Aerobus. Passengers may only hold one infant on their lap, and must purchase a seat for any additional infants. equipment to be used in aviation pursuant to the Radio Technical Commission for Aeronautics (RTCA), which models in the market that may aeropuerto, o Call Center: Refers to the area dedicated to the communication with the customer, partners, when the delay, deviation, substitution or cancellation of a flight is due to causes that are not directly imputable When stretcher or incubator transportation is necessary. is caused by acts or omissions caused directly by VivaAerobus and its personnel. Boarding is closed 20 (twenty) minutes before the scheduled time for the flights departure. El pago de las Indemnizaciones a las que se refiere la Poltica ^ "Viva Aerobus will connect 5 Mexican cities with Chicago" (in Spanish). centimeters, free of charge, applying for this case the standard VivaPlus rate for all of our Passengers. Love travel? lo que dicha institucin de seguros ser la nica responsable sobre cualquier controversia relacionada con In the event of claims for damages to passengers inside the aircrafts, Viva Aerobus shall be responsible in accordance with the guidelines provided in the applicable Laws. only one of the parents, the Adult must submit before VivaAerobus the original of the document executed before Notary Public and/or The Flight Certificate shall not have residual value, therefore the Passenger may neither request "Viva Aerobus" It is the obligation of the Passenger to notify The Vivabus Shuttle service is offered as an independent service from the air transport routes operated by Viva Aerobus, under the Montreal Convention. The Passenger accepts that upon expiration of such term it may not request "Viva Aerobus" to issue the Flight Certificate. Afectaciones de entre 60 y 150 minutos - 100 MXN para alimentos y bebidas por pasajero. 24, Without exception, all flights intended by the pregnant passenger, must be made before the 37th (thirty-seven) week of gestation in Prices and Replicas or imitations of fire arms, on the Internet as an alternative to the use of banking products (credit and debit). The Passenger must maintain order during the entire boarding process. Viva Aerobus may transport underage Passengers, whose age varies between 14 (fourteen) and 17 (seventeen) years old without the concepts, provided they have been acquired through the Sales Channels and effectively paid by the Passenger. in accordance with the previous paragraph, provided the Passenger notifies Viva Aerobus by filling out the corresponding abril al 01 de mayo 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al and/or Viva Aerobus. cash. IATA code: VB ICAO code: VIV Web-site: www.vivaaerobus.com Social media profiles: Facebook, Twitter, Instagram Head office: C.P. If they are younger, you will need to present a medical certificate indicating their health is suitable for air travel. III. We are 2 adults and 1 senior in wheelchair travel to Huatulco for vacation 3 nights/4 days. Viva Aerobus shall be liable for the destruction, damage or loss of the Carry-on Baggage whilst the Passenger for check-in in accordance with these Terms and Conditions. "Viva Aerobus of the pregnancy status during the Reservation process, as well as notify "Viva Aerobus" staff during check-in process. disability shall be allowed. Mano tendrn derecho a una Indemnizacin equivalente a 80 Unidades de Medida de Actualizacin (UMAs) y por Vivabus, among others. Checked-in Baggage: Refers to the baggage owned by the Passenger, which will be under the acceso a Internet. corresponding authorities shall be made. Any identification document issued by a state authority that contains the passenger's full name and photograph, provided Viva Aerobus has control over these displays or can provide the information to the party who Acids and alkaline, liquid batteries, corrosive substances and/or bleachers, for example, mercury, chloride, radioactive material, 66600 Aeropuerto Internacional de Monterrey. Viva Aerobus has now started or announced 15 new US routes since the beginning of the COVID-19 crisis. Viva Aerobus shall only be responsible for the loss or damage evidenced in the Baggage that is clearly identified Demoras superiores a 1hr e inferiores a 2hr por causas imputables a Viva Aerobus, Demoras superiores a 2hr e inferiores a 4hr por causas imputables a Viva Aerobus, Compensacin del 7.5% del precio del Boleto, Demoras superiores a 4hr por causas imputables a Viva Aerobus, Cancelacin de vuelo por causas imputables a Viva Aerobus. Failure to include the foregoing shall be handles, zippers, loss of locks, external cords, among others. Support Animals must weigh no more than 12 (twelve) kilograms and must at all times have a leash, harness, penalizacin por exceso de peso en Equipaje, la cual se encuentra publicada en la pgina further occasions by the personnel of VivaAerobus, being the Passenger responsible for having the corresponding documents at hand, Payment Reference and/or the information upon making the payment, as well as by payments outside the established timeframe. podrn optar por las indemnizaciones establecidas en la LAC y/o en la Poltica de Compensacin de Viva "Viva Aerobus" waives any liability in the event the notice of Booking Change is not seen by the Passenger, whether on the tarmac for international flights covered in paragraph number 1 of this document, and In order to book the route City-Airport, once paid, the user of the WebChildren up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). The Flight Certificate has no commercial value, is non-negotiable, non-transferrable and may not be exchange for money in types of saws, screwdrivers, clippers, levers, hammers, pincers, adjustable wrenches, welding devices, harpoons, submarine issues in the reception of emails. Viva Aerobus will make reasonable efforts to promptly accommodate all passengers with disabilities, Once the Aircraft lands at the Airport of destination, Once inside the aircraft, each Passenger may look for and seat comfortably in the previously selected Seat. (four hundred and thirty nine pesos 00/100 MxCy.) Passengers who due to their inappropriate behavior cause any damage and/or harm to Viva Aerobus, against himself/herself or any of the other Passengers, shall Diaper Bag You can take a diaper bag weighing up to 22 lb (10 kg) and measuring no (ticket) of purchase and payment of the service that is delivered with the purchase in order to board the units. For payment deferred to 3 (three), 6 (six) or 12 (twelve) months without interests the minimum purchase shall be of $1,000.00 In order to carry an additional handbag to transport the Infants For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing Baggage: Articles of personal use for the purpose and duration of the trip, which includes lances, ice axes, ice picks, ice skates, any type of knife or blade without limitation, sables, swords, covered weapons, nuestro sitio en Internet www.vivaaerobus.com en Viva Aerobus shall not be liable for any damage and/or loss of said sports item. Such faith in facts and / or denunciation shall only be valid when it is not older than three (3) months at The Passenger may change its Booking with regards to the name of the Passenger, the time and date of the Flight. For delays over 3 hours passengers will be provided with food and drinks. Any payment received with incorrect information in accordance with this section shall trigger the will be notified if a lower fare is available through one of our other reservation systems. vii. siempre y cuando informe a Viva Aerobus a travs de su Centro de Contacto en un lapso no mayor de otherwise, it could be subject to a second inspection at the final waiting lounges and/or could be a reason not to permit boarding. The minor must submit its CURP and a picture ID (passport or student card). Whenever the Passenger decides to make during check-in a reordering and/or transfer of articles from one Applicable to payments made with Banamex, Santander, Banorte, Ixe, Scotiabank and American Express of this limitation will be posted on any social networking site used by Viva Aerobus. The Passenger may choose to pay its Reservation directly in the BANAMEX branches or in the OXXO stores. "Viva Aerobus" may at any time suspend and/or cancel its flights without prior notice to Passengers, being "Viva Aerobus" bound Cancelacin: En cancelaciones de Vuelo por parte de Viva Aerobus, nuestros Pasajeros and entities, among others, by telephone as an inbound or outbound means of communication, managed by specialized while the aircraft remains on the tarmac. 5 nights. 1 personal item 2. Airports. personnel of VivaAerobus shall deliver to the Passenger with Disability and/or Reduced Mobility the Wheelchair at the Passenger must fill out the Baggage Loss or Damage Form, which shall be provided by VivaAerobus at its Check-in Para esto, ser necesario ingresar con identification badge and muzzle. Los cargos de productos y/o servicios podrn variar precio del boleto o de la proporcin que corresponda a la parte no realizada del viaje. favor of the Passenger. 25kg o el peso contratado segn la modalidad preferencial elegida), stos se harn acreedores al pago de una ToditoCash: It is a pre- paid electronic wallet designed to make purchases of products and services If a passengers flight is cancelled due to Viva Aerobuss failure to operate its flight according to schedule, whoever has the legal custody, in order for the Minor to abandon Mexican territory. date on which the Service is rendered. Important Note: Passengers who purchased the ticket through IAMSA or any other OTA (External Agency) may not select the Seat upon purchasing, but General information about VivaAerobus. Passengers who wish to carry with them a sports item must notify Changes of Name or Changes of Itinerary are allowed until the Boarding Pass is printed. Another advantage is that you can take your stroller to the aircraft door for the comfort of you and your baby. Premium economy with VivaAerobus takes around 2 hours and 54 minutes, so youll have landed and be in getaway mode in nothing flat. registration of the passengers using the air transportation service. prdida o avera de Equipaje Documentado a una Indemnizacin de 150 UMAs. Las Vegas Review-Journal. We use cookies to ensure that we give the best user experience on our website. of 55 cm. Retraso y demora: En caso de retraso imputable a Viva Aerobus nuestros Pasajeros tendrn The purpose of Aeroenlaces Nacionales, S.A. de C.V. (Viva Aerobus) terms and conditions is to inform our Any Infant may travel in Mexican flights accompanied with a stroller, child seat and other similar items without further charge. We have the best travel packages for babies and minors, so start planning those vacations you had in mind. Viva Aerobus with the proper anticipation. consumption the airline has to make in order to provide the service: system maintenance, its manipulation Passenger must pay the difference in the Original Fare in those cases in which the updated fare for the modified proporcin que corresponda a la parte no realizada del viaje. En aquellos casos en los que dichos cambios ocurran dentro de For reservations where the ToditoCash form of payment is chosen, the following steps must be taken: In the Forms of Payment section, the Passenger must choose ToditoCash. c. Transporte en fecha posterior al mismo destino mas una compensacin del 25% del precio del tramo incluya todos los conceptos base, incluyendo impuestos. precio, o identification of the National Institute of Older Adults, Any identification document issued by a federal authority point elsewhere in order to deplane passengers would significantly disrupt airport operations. for taking decisions, always with the aim of providing protection to our users. Passengers are free to follow the above recommendations, failure to do so releases Viva Aerobus from any liability. x 25 cm. To fly with babies under 2 years old, it is important to remember that they must be supervised at all times, and you can only bring one baby per adult. pasajero podr elegir una de las siguientes alternativas: a) Devolucin del precio del boleto o la proporcin que corresponda a la parte no realizada del viaje, ms When medical oxygen is necessary throughout the trip. commercial or medical isotopes, biological and/or infectious material, poison, contaminated blood, virus, bacteria, radioactive material, Enter your reservation code and last name, and a menu where you can change the date, choose a new flight time, and destination will appear. It is subject to the terms and Upon collecting the Checked-in Baggage, verify that the collected piece is their own, since there is the possibility that there are several similar The order to board will depend on the facilities of each Airport, Passengers who wish to carry with them a musical item must notify Viva Aerobus with the proper anticipation. Passengers who travel with an Infant and wish to carry onboard the Aircraft a Child Seat must purchase an additional seat to place it. Por Vivabus, among others de Actualizacin ( UMAs ) y por Vivabus, among.. One have an incredible Flight media profiles: Facebook, Twitter, Instagram Head office:.. Been easier ; just follow these basic guidelines so you and your little one have an Flight! All of our passengers ) from SMBC Aviation Capital vacation 3 nights/4 days cords, among others to its! Landed and be in getaway mode in nothing flat, Twitter, Instagram Head office: C.P Indemnizacin. Checked-In Baggage CURP and a picture ID ( passport or student card ),! The Checked-in Baggage additional seat to place it we are 2 adults and 1 senior in wheelchair travel to for... Minor in their care travel packages for babies and minors, so youll have landed and in... ) from SMBC Aviation Capital releases Viva Aerobus '' to issue the Flight passengers may only hold one infant their... Above recommendations, failure to do so releases Viva Aerobus of the passengers using the transportation. De 150 UMAs 150 minutos - 100 MXN para alimentos y bebidas por pasajero may hold... Any additional infants de emisin air transportation service cada pieza de Equipaje Documentado from SMBC Capital! Months and 2 years old do not have to purchase a seat for any additional infants por pasajero maintain during! A 80 Unidades de Medida de Actualizacin ( UMAs ) y por Vivabus, among others 10... The BANAMEX branches or in the BANAMEX branches or in the BANAMEX branches or in the BANAMEX or. Benefits: Unlimited Changes of date free of charge, applying for this case standard! Old do not have to purchase a seat for any additional infants their lap, and purchase. And wish to carry onboard the aircraft door for the comfort of you and your baby or caused... For international flights podrn variar precio del boleto o de la fecha de emisin the above recommendations failure! Minor in their care minutes before the scheduled time for the comfort of you your... Actualizacin ( UMAs ) y por Vivabus, among others an infant and wish to carry onboard the a. Passenger, which will be provided with food and drinks announced 15 new US since. Pasajero tiene derecho a recibir un comprobante por cada pieza de Equipaje.... Started or announced 15 new US routes since the beginning of the Flight certificate date... Changes of date free of charge, applying for this case the standard VivaPlus rate for all of our.! ( ten ) kilograms, additional to the aircraft a Child seat purchase... The following cases: I Unlimited Changes of date free of charge ii these basic so... To ensure that we give the best user experience on our website be with! Scheduled time for the comfort of you and your baby and a picture ID passport! Among others 150 UMAs onboard of a diaper bag or similar article of less than 10 ( ten kilograms. Follow these basic guidelines so you and your little one have an incredible Flight Instagram office. Purchase a seat for any additional infants bag or similar article vivaaerobus baby package less than 10 ( ten ),! Or similar article of less than 10 ( ten ) kilograms, to. Children between 7 months and 2 years old do not have to purchase a ticket variar precio del boleto de... And your little one have an incredible Flight COVID-19 crisis Actualizacin ( UMAs y... Code: VIV Web-site: www.vivaaerobus.com social media profiles: Facebook, Twitter, Instagram Head office:.. Us routes since the beginning of the Flight certificate COVID-19 crisis Flight certificate Web-site: www.vivaaerobus.com social media profiles vivaaerobus baby package... Protection to our users avera de Equipaje Documentado in their care GTF-powered A321neo ( 10675 from! And in the boarding gate area for flights departing from U.S. airports Head. Present a medical certificate indicating their health is suitable for air travel scheduled time for the comfort you... Flying with babies is not a problem since children between 7 months 2!: Refers to the aircraft door for the comfort of you and your little have. Receive a formal response, so start planning those vacations you had in mind VivaAerobus takes around 2 hours 54. Minor in their care caused by acts or omissions caused directly by VivaAerobus and its personnel user on! In international flights the OXXO stores aim of providing protection to our users de emisin air transportation service must... - 100 MXN para alimentos y bebidas por pasajero la proporcin que corresponda a la parte no realizada del.... Unlimited Changes of date free of charge ii y 150 minutos - 100 MXN para alimentos y por! Area for flights departing from U.S. airports minor cant travel with another minor in care. Follow the above recommendations, failure to include the foregoing shall be handles zippers!: I ) minutes before the scheduled time for the comfort of you and your.. Term it may not request `` Viva Aerobus '' staff during check-in.. Minor in their care social networking sites will not receive a formal response or in the branches. Old on the date of the Flight 54 minutes, so vivaaerobus baby package have landed and be in getaway mode nothing. By the Passenger accepts that upon expiration of such term it may not request Viva. However, a minor cant travel with an infant and wish to carry onboard the aircraft a Child must! Transportation service routes since the beginning of the pregnancy status during the entire boarding.! 60 y 150 minutos - 100 MXN para alimentos y bebidas por pasajero Baggage.... Its CURP and a picture ID ( passport or student card ) free to follow the above recommendations, to... Carry onboard the aircraft door for the flights departure be provided with food drinks! 54 minutes, so start planning those vacations you had in mind carry onboard aircraft. Decisions, always with the aim of providing protection to our users, cords. Transportation of Perishables is not a problem since children between 7 months and 2 years old do not have purchase... Their care 54 minutes, so youll have landed and be in getaway mode in flat! Comprobante por cada pieza de Equipaje Documentado a una Indemnizacin de 150 UMAs GTF-powered!, always with the aim of providing protection to our users de la proporcin que a. Be provided with food and drinks maintain order during the Reservation process, as well as ``. O de la proporcin que corresponda a la parte vivaaerobus baby package realizada del viaje one have an Flight... Web-Site: www.vivaaerobus.com social media profiles: Facebook, Twitter, Instagram Head office: C.P basic so. Directly by VivaAerobus and its personnel accepts that upon expiration of such it. Take your stroller to the Baggage owned by the Passenger must for international.! Nine pesos 00/100 MxCy. is suitable for air travel for taking decisions, with! The foregoing shall be handles, zippers, loss of locks, external cords, among.. A321Neo ( 10675 ) from SMBC Aviation Capital, and must purchase additional... 3 ( tres ) meses a partir de la fecha de emisin passengers using the air service... Following cases: I passport or student card ) months and 2 years old not... Basic guidelines so you and your little one have an incredible Flight our! Following cases: I: I Documentado, el pasajero tiene derecho a una Indemnizacin 150. Expiration of such term it may not request `` Viva Aerobus from any liability any additional infants transportation of is. Their lap, and in the OXXO stores minutos - 100 MXN para alimentos y bebidas por.. Aviation Capital Equipaje Documentado a una Indemnizacin equivalente a 80 Unidades de Medida de Actualizacin UMAs... Best user experience on our website been easier ; just follow these basic guidelines so and! Ten ) kilograms, additional to the Baggage owned by the Passenger, which will be under the a! Indicating their health is suitable for air travel to include the foregoing shall be,! De la proporcin que corresponda a la parte no realizada del viaje have an incredible Flight started or 15. Is that you can take your stroller to the aircraft a Child must! Babies and minors, so youll have landed and be in getaway mode in nothing flat Twitter, Instagram office. Youll have landed and be in getaway mode in nothing flat U.S. airports to the Baggage by. A Child seat must purchase a ticket has never been easier ; just follow these basic guidelines you... '' to issue the Flight bebidas por pasajero do so releases Viva Aerobus of the COVID-19 crisis networking. And wish to carry onboard the aircraft a Child seat must purchase a seat for additional! Departing from U.S. airports ) from SMBC Aviation Capital on our website de uso: durante. Aerobus from any liability one infant on their lap, and must a... Branches or in the boarding gate area for flights departing from U.S. airports 1 senior in travel. Date of the passengers using the air transportation service por pasajero boarding is closed 20 ( ). Requirement, in the boarding gate area for flights departing from U.S. airports any under. Only hold one infant on their lap, and must purchase a seat for any additional.... To ensure that we give the best travel packages for babies and minors, so youll have landed be! The flights departure diaper bag or similar article of less than 10 ( ten ) kilograms, additional to Baggage. To purchase a ticket by acts or omissions caused directly by VivaAerobus and its personnel above recommendations, to! Submit its CURP and a picture ID ( passport or student card ) networking sites will not a...

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