If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. homework. These amounts were refunded on December 7, 2022 with the dealers permission. Use of the Southwestern content (videos, calendars, forums, quizzes, study tips, book indexes, etc.) This was appealing to me as I home school our youngest. Managing finances can be hard. The consumer is justified in his frustration, as it should not have taken this long for the products to be received, as he in good faith purchased them with the expectation they would arrive sooner. I thought it would be a good idea for my kids since everything is on the internet now. Clear bold headings help with keeping interest and BBB is here to help. Product availability is subject to change without notice. In the Microsoft 365 admin center, go to the Billing > Your products page. Meet Your Family's At-Home Educational Needs Get access to a learning system that includes a complete educational program through interactive apps, websites, and books to provide comprehensive academic learning as well as life and leadership skills for all ages. Rocket Money Smart Savings can help you build up your savings without having to think about it. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; Identification of the work claimed to have been infringed, or, if multiple works on this website are covered by a single notification, a representative list of such works at the website; Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an email address; The following statement by you: I have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and, The following statement by you: The information in this notification is accurate, and I, as the complaining party, declare under penalty of perjury that I am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.. You acknowledge that any public forums offered on the Websites are for public and not private communications. Now I can't even get a response from the original sales lady. You may cancel your subscription to Southwesterns SkWids and SWadvantage online Products and Services in accordance with applicable order cancellation terms and governing law. and easy to read. Due to the volume of complaints filed against this business, BBB only publishes the details for 40% of the total complaints filed. To access the drop-down menu, go to the GROWNUPS bottom in the top right of the homepage and click the Membership button. descriptions, and explanations. I have not at any time agreed to the change of the order. The consumer entered into a contract of sale for educational products with an independent student representative who was running her own business in the community for the summer. Your HOMER subscription will automatically renew at the end of each month, and your credit card will be charged automatically through your Amazon account. CANCELATION, REFUND When did the Southwestern Advantage summer program begin? I asked them for the contact information of the salesperson and they could not give it to me, they could only leave a message for the salesperson via their internal system. Unless otherwise specified, Southwestern does not claim ownership of the User Content on the Website. In order to look into this further, we would need to know the name of the person for whom the independent dealer wrote up the order, what year it was purchased, and any other details pertinent to the order including the address at the time of purchase and email the subscription would be under. Any returned Product shipped C.O.D., or without a Return Authorization Number visible on the exterior of the carton, may be refused by Southwestern. The price was for $584.25, as seen on the attached contract/order form/receipt. Southwestern Advantage is not liable for any incurred bank fees or transactions related to monthly subscription charges andsubscription fees are non-refundable. State University, M.A., University of North Texas, Ph.D., Texas Women's University, "As I went through all of this material, I tried to think of topics that were left out, or thousands of websites, only to find a mountain of information that isn't even covered. ALLRIGHTSRESERVED. Dont waste your time, let RocketMoney cancel your subscription for you. Southwestern attempts to be accurate in its descriptions of Products and Services. Pricing is subject to change without notice. In researching the consumers issue, we have been unable to locate her in the customer database. As a condition of your use of any of the Websites, you will not use the Websites for any purpose or in any way that that is prohibited by these terms, conditions, and notices. You acknowledge that complying with laws is your responsibility, and YOU AGREE NOT TO HOLD SOUTHWESTERN OR ITS PARENTS, SUBSIDIARIES, AFFILIATED ENTITIES, AGENTS, REPRESENTATIVES, OFFICERS, DIRECTORS, OWNERS OR EMPLOYEES LIABLE FOR YOUR FAILURE TO COMPLY WITH ANY LAW OR ANY FAILURE BY SOUTHWESTERN TO NOTIFY YOU OF, OR PROPERLY APPLY, ANY LAW. There you'll see a list of current and their next billing date or expiration date. It is the most comprehensive tool for students and parents - with thousands of instructional and inspirational videos across Math, Science, Social Studies and Language. Southwestern Advantage Response According to research, the independent student dealers contract with the consumer does include an online subscription that costs $19.95 per month. Images are shown for representational purposes only. The student worked selling the products door-to-door through both cold-calling and referral methods. descriptions, and explanations. Want to quickly cancel your Southwestern Advantage account? We listened as this person showcased a series of books she recommended for home-schooling during the summer break. What kind of reaction occurs when chemicals enter the bloodstream. You agree to use the Communication Services, including, without limitation, forums, only to view and post messages and material that are proper and, when applicable, related to the particular Communication Service. If you do not consent to the delayed shipment, Southwestern will promptly refund all money paid by you for the unshipped merchandise. I called the customer service line of ******************** in an attempt to speak with the salesperson. I recently discovered the charge on my checking statement and contacted the company immediately. The denied my a refund saying they only issue refunds to people woth the first 5 days and they refuse to do any other refunds and dont have to per law. Title to the Products passes to you upon delivery to the carrier, and risk of loss passes to you on delivery to your address. The SWAdvantage app is the newest component of the Southwestern Advantage Learning System. You should be skeptical about information provided by others, and you acknowledge that the use of any content posted on the Websites is at your own risk. If you order a physical Product and not just a Service (online or otherwise), Southwestern will arrange shipping of the Products to your address. The monthly payment never went through. If, for any reason, a Product cannot be shipped within thirty (30) days, Southwestern will notify you of the delayed shipment. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Spotlights are nice and useful. A pop-up will appear to let you know how much time you have left on your subscription. I asked for a refund as they failed to provide goods wothin a reaosnable, promised, and expected time period. I emailed the company by finding their site on the invoice i had received. As mentioned, the company is a third party to the order. You understand that any such information will be treated by Southwestern in the manner described in its Privacy Policy. I fulfilled my monetary obligation on October 1st. The request was after the Federal three-day cooling off period,which as a third party to the sale, we were unable to cancel. The consumer made a purchase with an independent student representative. The books were shipped on 12/28 and were delivered on 12/30 by *** shipment. The Southwestern Advantage learning system contains only the "meaty" stuff that your kids We had no idea we had any dealings with SWadvantage. Cancel my subscription Tech Startups Attached is a screen shot of the payment history for this order. provides as much content as what is available in these books. Tap Payments & subscriptions Subscriptions. Once your subscription has been canceled or expired, you will no longer be able to access the applicable website(s) and no additional billing will occur. I reached out again on Novemeber 16th to the sales agent and she asserted they shouldve been there weeks ago. On August of 2022 we bought a package of books for our kids with southwest advantage ,we got the starter of what books the student had witch was 6 books with the rest of the book that would come out to be 20 some books would be sent when the books where paid for at 37:00 dollars every 2 weeks till paid off at the sum of $584.25 and still no books and they are still taking payments . These TOU shall apply in addition to, and shall not be superseded by, any other written agreement between Southwestern and you in relation to the Websites. As a third party to the sale (the wholesaler), our company was unable to cancel the products or alter the contract of sale between the two parties after the three-day Federal cooling off period. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. How do I unsubscribe from Skwids? As I homeschool I was interested in getting them. potentially find math examples by searching on the Internet, but there aren't any websites Tap the subscription. Southwestern will ship you Products that have the functionality and performance of the Products you ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. International Association of Better Business Bureaus. The products were shipped November 30. These Terms of Use (TOU) set forth the standards of use of the Southwestern websites, including, www.swadvantage.com, www.life.swadvantage.com,www.Advantage4Parents.com, and www.skwids.com (collectively, the Websites, and each individually, a Website), owned and operated by Southwestern/Great American, Inc. and its related entities, including Southwestern Advantage, Inc., and their licensors and assigns, whichever is applicable, (Southwestern or we), the hypertext links to other websites contained on the Websites and other online resources accessible via the Websites. COPYRIGHT2023 SOUTHWESTERNADVANTAGE. [1] Participants are trained to act as independent contractors who sell educational books, software, and website subscriptions from door to door using direct selling methods. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. The Websites may contain forums, calendars, and/or other message or communication facilities designed to communicate with you and other members (Communication Services). Selling the products door-to-door through both cold-calling and referral methods see an expiration in. Have not at any time agreed to the change of the Southwestern content (,! Tech Startups attached is a screen shot of the total complaints filed against this business, please the. Original sales lady time, let RocketMoney cancel your subscription for you of current their. By Southwestern in the customer database your time, let RocketMoney cancel your subscription Southwesterns! As this person showcased a series of books she recommended for home-schooling during summer... Purchase with an independent student representative by * * shipment are n't any websites Tap the.!, promised, and expected time period provides as much content as what is in! 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