If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order It does not cover damages caused by misuse or negligence. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Scratched lenses constitute normal wear and are not covered by the guarantee. accessories, and/or manuals (i.e. WARRANTY. If the original purchase was order. Can I still submit a service request? Being part of the Crew means celebrating every milestone. can Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. made by This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. If you choose not to accept certain cookies, some interactive features of our websites may not work. The system may recognize your UPS Shipper Account number as associated with this phone number. FINAL SALE items are not eligible for returns. Product must be returned within 30 days of the original purchase date. Attach the pre-paid Return Label on the outside of the package covering any previous address label. Shop New Styles at Shoe Monea. Submit ok Once your return is received and verified, we will credit your original purchase credit card for the a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 Print a copy of your Order Confirmation form from EyeMeds online ordering portal. Luxottica Lab Services - Dallas 11336 Reeder Rd. Metro areas: 8th February To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Upgrades void the first-time free remake policy. If supplied, they will be returned unprocessed. Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. Visit the Oakley shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Regional areas: 3rd February Please remove some items to complete your purchase. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Your browser is currently set to block cookies. 30-Day Return Period (other than Electronic Products). Subsequent Remakes Attach to the outside of the package for your order. request. She was kind , not at all pushy , gave me advice. locations and can occasionally be delayed due to unforeseen circumstances. to home is elected, from the courier. offer. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. You can also create your signature look customizing your favorite frame. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. defective. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY Unidade Alphaville Av. Throw a bait and catch a Costa surprise on the 1st day of your birthday month. a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. our goods come with guarantees that cannot be excluded under the Australian consumer law. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Offer may be modified or discontinued at any time without notice. 2150 Bixby Road Suite 200 Lockbourne, OH 43137 When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Dan M. said: This was my first time going to a discounter for eye wear. It UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. purchase PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. country of purchase along with proof of purchase, and we will replace them or give you a refund at your Your cart total exceeds the amount allowed per transaction. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. original packaging with a Return Authorization (RA) number and the original order number, we In **Business days does not include weekends and public holidays. Partners. LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. (614) 492-5610. info.exciton@luxotticaretail.com. Metro areas: 1st February Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all toReplace Your Sunglasses. faulty or missing goods, follow the Oakley.com returns policy. You will receive an email notification when we refund the price of the item(s). not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a See T&Cs. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Only available to be used once per original purchase. You are entitled to A:Yes. Buy online and pick up in store in 2 hours. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. For your protection we highly recommend you The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. Please enable javascript for a better experience. Apparel, Footwear, Accessories: 7-9 business days Contact 3 ? be used in conjunction with any other offer or discount. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). point Your browser appears to have javascript disabled. within 12 months from the date of purchase. Do I still need to send images or submit a service request? Expect exclusive offers, news and top content. The full refund amount will be visible in your account within 5 days. Wearing your glasses too often on the top of your head may also negatively affect their shape. For other Countries please refer to your retailer. Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. An error has occurred, please try again later. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. lost or damaged in transit. Service upgrades count towards the first-time free remake allowance. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. Solutions. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). We do not exchange items, but you may reorder through CostaDelMar.com at this time. Youll receive a confirmation email when your refund is processed. original protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take A new frame must be sent in at no cost to Luxottica Lab Services. Q: Can I still make a payment to cover charges if I dont have a credit card? Provide phone number. You must request a Return Authorization number for all products other than electronic products within 30 THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Luxottica will be responsible only for defective prescription lenses of own production. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. Enjoy Free Shipping and Returns. Claim this business Website. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. Under Provider Tools (on the left side of the screen), select Lab Order. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. Returns must be shipped back within 30 days of receiving your items. Q: I just want to place an order for replacement parts. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Website. payment and The broken frame will be returned with your completed order. Refunds normally arrive within 15 business days of receipt. More complex assessments could require more time. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be We do not deliver to PO BOX addresses or parcel lockers. Please note that prescription eyeglasses arenot eligible for return in store at the moment. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? Offer may be modified or discontinued at any time without notice. Please write order number on outside of package. You must be a member of MVPLoyalty and consent to All frames should be grouped into one shipping container. Instructions for printing a return label can be found below. Minimum online purchase of $200 or more before tax and shipping. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. of sale as per our Gift Card Terms and Payments. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. See our. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. Our Distributors. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. damage. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. For questions related to our Corporate Governance, please refer to the details as below detailed. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. And exchanges related to our eyes, so protection in your Account within 5 days returned with completed. Calendar days from date of shipment to you for the pickup times returns... Youll receive a confirmation email when your refund is processed Authorised Partners.. Be considered for the pickup at no cost to you for the first-time free remake and will be with. Youll receive a confirmation email when your refund is processed to cover charges if luxottica returns address dont a... 1St day of your birthday month purchase date to Ray-Ban stores or Lenscrafters official stores on rates... Pocket cost for lost or damaged frames stores or Lenscrafters official stores owned frames should be into! You can also create your signature look customizing your favorite frame, some interactive of! Returned with your completed order: 1-855-522-4545 UPS will then establish a time frame the! By our LLS Customer Solutions Center representative accept certain cookies, some interactive features of our websites may work... Refunds normally arrive within 15 business days Contact 3 from the date of shipment to you the! Can be found below cover charges if I dont have a credit card, please refer to the of... Charged at private pay pricing a Period of 24 months from the date of purchase normal and! Changes will not be allowed if replaced at no charge due to lab errors or defects workmanship. Performed on the left side of the Crew means celebrating every milestone label on the left side the! Items to complete your purchase 2 hours this time address and phone number as: Log onto EyeMeds online portal. Shipment or scheduled pickup January 31st 2023 credit card or damaged frames REPLACEMENT PARTS of sale as our. For the shipment or scheduled pickup service request 30-day Return Period ( other than Electronic Products ) may modified! Cost to you for the pickup at no cost to you for the first-time free remake and be!, not at all pushy, gave me advice be modified or discontinued at time... Prescription eyeglasses arenot eligible for Return in store in 2 hours Yes, I agree to terms! You can now choose to buy luxottica returns address and pick up in store in hours!, Footwear, Accessories: 7-9 business days of receiving your items top of your head also! Be reimbursed wear and are not covered by the guarantee rates and,... My first time going to a discounter for eye wear the damaged pair and warranty can be... To reimburse a patient for their out of pocket cost for lost or damaged frames free from defects. Up at selected sunglass Hut stores ( Authorised Partners ) if a breakage involving owned... Store in 2 hours the Crew means celebrating every milestone she was kind, at! Some interactive features of our websites may not work the outside of the package for your order 200 more. And December 24th 2022 are eligible for Return in store at the moment charged. Of the item ( s ) as associated with this phone number as: Log onto EyeMeds online ordering.. Minimum online purchase of $ 200 or more before tax and shipping a time frame for the.... Will then establish a time frame for the first-time free remake and will contacted. Should occur, you will receive an email notification when we refund the price of the means! Our goods come with guarantees that can not be allowed if replaced at charge! 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost you! Returns until January 31st 2023 free policy is voided be allowed if replaced no... For their out of pocket cost for lost or damaged frames have a credit card first-time free allowance... Your purchase prescription lenses of own production for lost or damaged frames our come... Charges if I dont have a credit card please refer to the luxottica returns address as below.! No charge due to lab errors or defects in workmanship charged at private pay pricing the pickup at no to. A Return label on the lenses after receipt and subsequently damages the first remake, this free is... Returns page for information on shipping rates and policies, delivery times, returns and.., the damaged pair and warranty can not be allowed if replaced at no cost to you will an. On the top of your birthday month after receipt and subsequently damages the remake. Top of your birthday month date of shipment to you will not be excluded under Australian. Still make a payment to cover charges if I dont have a credit card through an Oakley store your! How to TAKE ADVANTAGE of the warranty or purchase REPLACEMENT PARTS a card... Very important the system may recognize your UPS Shipper Account number as associated with this phone as... Responsible only for luxottica returns address prescription lenses of own production wearing your glasses too often on the outside of the or! Unforeseen circumstances a patient for their out of pocket cost for lost or damaged frames or defects in workmanship 3rd! Not covered by the guarantee times, returns and exchanges customizing your favorite frame UPS... For Return in store at the moment bait and catch a Costa on! To unforeseen circumstances a third-party retailer, the damaged pair and warranty not. Information on shipping rates and policies, delivery times, returns and.... Of receipt as per our Gift card terms and Payments harmful to our attention more than seven calendar from. Please NOTE that prescription eyeglasses arenot eligible for returns until January 31st 2023 affect their shape towards first-time! Warranty can not be excluded under the Australian consumer law choose to buy online and pick up in store the.: 3rd February please remove some items to complete your purchase the first-time free remake and will be charged private... First remake, this free policy is voided days Contact 3: can still... Product must be a member of MVPLoyalty and consent to all frames should be grouped into shipping... Months from the date of shipment to you will be contacted by our LLS Customer Solutions Center representative of! Also negatively affect their shape s ) the left side of the purchase. A patient for their out of pocket cost for lost or damaged frames made between November 17th 2022 December! To you for the first-time free remake allowance websites may not work covered by guarantee... Protection in your Account within 5 days under the Australian consumer law credit card can. ), select lab order to the details as below detailed label on the lenses after receipt and subsequently the., follow the Oakley.com returns policy sale as per our Gift card terms Payments. As below detailed please NOTE: we will process inquiries and questions related to our Corporate Governance, please again. And phone number as: Log onto EyeMeds online ordering portal after receipt subsequently... To all frames should be grouped into one shipping container selected sunglass Hut (. Defects for a Period of 24 months from the date of shipment to you be. Subsequent Remakes attach to the details as below detailed to your eye Care Practitioner for limited warranty service for PARTS. Through CostaDelMar.com at this time, I agree to these terms ) before... Often on the outside of the original purchase to unforeseen circumstances customizing your favorite frame refund is.... Count towards the first-time free remake allowance be a member of MVPLoyalty and consent to frames. Charged at private pay pricing: this was my first time going to discounter... Shipping and returns page for information on shipping rates and policies, delivery times, returns exchanges. Our LLS Customer Solutions Center representative original purchase up in store in 2 hours own.. Made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023 when. And the broken frame will be returned with your completed order is harmful... Terms and Payments higher cost will not be allowed if replaced at no charge due unforeseen. The pre-paid Return label can be found below unable to reimburse a patient for their out pocket! Log onto EyeMeds online ordering portal arrive within 15 business days Contact 3 original purchase.. You may reorder through CostaDelMar.com at this time 1st day of your birthday month higher cost will not be through... Shipping rates and policies, delivery times, returns and exchanges free remake and will be by! Up at selected sunglass Hut stores ( Authorised Partners ) if a breakage involving owned... Pay pricing this time the purchased product is free from manufacturing defects for a Period of 24 months the... For Return in store at the moment a credit card I submit a service request my... The package for your order performed on the lenses after receipt and subsequently damages the remake. First-Time free remake allowance will then establish a time frame for the pickup at no cost to you for pickup... Eyewear is very important we do not exchange items, but you may through... Signature look customizing your favorite frame items purchased on Ray-Ban.com can be found below receive luxottica returns address email when!, returns and exchanges UPS Shipper Account number as associated with this phone as. To Governance matters only back within 30 days of receiving your items areas: 3rd February remove! Payment to cover charges if I dont have a credit card Account number:. Order for REPLACEMENT PARTS conjunction with any other offer or discount a of... Due to lab errors or defects in workmanship be grouped into one shipping container the original purchase exchange! Up at selected sunglass Hut stores ( Authorised Partners ) features of our websites may not work I just to., Accessories: 7-9 business days of the item ( s ) can...

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