The individual will be expected to work cross-functionally across many departments such as sales, billing, client relationship managers, and lab teams in order to best serve our clients. The total cash compensation, which includes bonus, and annual incentives, can vary anywhere from $47,160 to $62,600 with the average total cash compensation of $54,170. This position is eligible for benefits including but not limited to medical, dental, vision, life insurance, disability coverage, flexible paid time off, Spring Health, Carrot Fertility, participation in a 401k with company match, ESPP, and many other additional voluntary benefits. Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, Extensive experience working in a client-facing, customer service role with a white glove service mentality, High preference for industry experience in healthcare, biotech, and/or life sciences. Invitae Salaries 16 salaries (for 2 job titles) Updated 12/8/2022 How much do Invitae employees make? Your input is especially valuable. Schedule: Monday-Friday, 8:00am - 5:00pm EST. Invitae's genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Average salaries for Invitae Client Service Specialist: $51,915. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Reviewing client referral material, presenting referrals to assigned foster parent(s) able to ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 5 days ago, Catalpa Health, Inc. - Appleton FL, As a Client Services Specialist you will be responsible for guiding clients through the ProductEach team member wears many different hats at any given time. 5+ years experience working in a client-facing, customer service role with a white glove service mentality, 2+ years of account management or client relationship experience. Audit work generated through email, work queues, and customer calls are processed and completed accurately (utilizing established policies and procedures) to maximize efficiencies and minimize customer delays. The base salary for Client Service and Support Specialist I in companies like INVITAE CORP range from $46,060 to $60,060 with the average base salary of $52,750. excuses voor het ongemak. AR. You believe that with the right tools, training and guidance, anyone can achieve a high level of performance. It is very good for both the father and mother, Flexible PTO can be used however is best for the employee, We are a multidisciplinary team carrying out a novel business model in a highly technical, regulated, and complex industry against a.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. As part of our team, you'll go as far as you want and have fun doing it . We are hair color that breaks the rules. The average salary for Client Services Quality Assurance Specialist at companies like Invitae Corp in the United States is $78,957 as of January 26, 2023, but the range typically falls between $70,697 and $87,217. Click the link in the email we sent to to verify your email address and activate your job alert. 2+ years preferred for industry experience in laboratory, healthcare, biotech, and/or life sciences, Exceptional oral and written communication skills, Can problem-solve and exercise critical thinking in a dynamic and rapidly changing environment. Position Summary : The Client Service Specialist I provides exceptional customer service and ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 44 days ago, Camelot Care Centers, LLC. Weve always been given the tools to succeed and been able to try things out, she said. , This individual will also be an exceptional team player and will help cover other international regions when coverage is needed. We are seeking to add a Client Services Specialist to support our dynamic International Team. Lamentamos pelo inconveniente. WA. Client Services Specialist - International Team EST Job in San Francisco, CA at Invitae Client Services Specialist - International Team EST Invitae San Francisco, CA Posted: February 14, 2023 Full-Time Location: US (Remote) Required Languages: Spanish and English Schedule: Monday-Friday, 8:00am - 5:00pm EST Its tests include genes associated with hereditary cancer, neurological disorders, cardiovascular disorders, pediatric disorders, metabolic disorders, and other hereditary conditions; and screening and testing services in reproductive health, including preimplantation and carrier screening for inherited disorders, prenatal diagnosis. Salary. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.We truly believe a diverse workplace is crucial to our company's success and to better serve our diverse patients. , Get notified about new Operational Specialist jobs in Canada. Salary.com's CompAnalyst platform offers: These charts show the average base salary (core compensation), as well as the average total cash compensation for Client Service and Support Specialist I in companies like INVITAE CORP in the United States. Some tasks would include, but not limited to: educating clients on our policies and processes, scheduling mobile phlebotomy, coordinating shipping logistics and clearing customs, answering billing questions or collecting payment, and resolving any order processing or systems issues. The total cash compensation, which includes bonus, and annual incentives, can vary anywhere from $47,160 to $62,600 with the average total cash compensation of $54,170. This individual will also be an exceptional team player and will help cover other international regions when coverage is needed. This individual will be on the front-lines responding to a variety of inquiries from our International healthcare providers and patients. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Compensation data tools, salary structures, surveys and benchmarks. Be the first to add INVITAE CORP Client Service and Support Specialist I responsibilities. Identify opportunities for improvement and enhancement at both the individual contributor level as well as the process (Standard Operating Procedure) and systems level. pour nous faire part du problme. with client grievances. This individual will be on the front-lines responding to a variety of inquiries from our International healthcare providers and patients. Customer Experience - expects and understands a high level of customer empathy and service by phone or email. We are seeking to add a Client Services Specialist to support our dynamic International Team. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Any information that you do provide will be recorded and maintained in a confidential file. - Si continas recibiendo este mensaje, infrmanos del problema Additional pay could include bonus, stock, commission, profit sharing or tips. EXPERIENCE / EDUCATION / COMPETENCIES, ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 1 day ago, Madison Reed Hair Color Bar - San Ramon Specialists. WA. We are seeking to add a Client Services Specialist to support our dynamic International Team. We are looking for team members who are passionate about coaching people and helping them to continually improve in a fast paced, evolving environment. Ci Salary information comes from 7 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. Select Accept to consent or Reject to decline non-essential cookies for this use. Whenever Kim Leroux suggested to Invitae leadership that something needed to be done whether a change, an update or a solution the response was always fully supportive. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. Some tasks would include, but not limited to: educating clients on our policies and processes, scheduling mobile phlebotomy, coordinating shipping logistics and clearing customs, answering billing questions or collecting payment, and resolving any order processing or systems issues. $0. ein Mensch und keine Maschine sind. Salary information comes from 10 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Onze , TN. Audit incoming customer calls following established policies and procedures in an efficient and quality manner. By creating this job alert, . And on a monthly/weekly basis you can expect to complete competency and compliance quizzes to retain information and changes made to policies, processes and products offered, Expect that overtime will sometimes be needed in order to resolve an urgent and time sensitive issue or order, or to help maintain region demand and case volume, Self-starter - will be able to study systems and practice in order to be successful while on-boarding and can hit the ground running on their own quickly, Resourceful - someone who will be taking notes and remembering where to ask or where to look up information on their own, Manages time wisely - someone that values theirs and other peoples time and can access their own workflow and find better ways of efficiency. Some related job titles areClient Services Representative salaries with median pay of $50,901,Customer Service Representative salaries with median pay of $37,972,Client Service Associate salaries with median pay of $59,170,Client Service Representative salaries with median pay of $41,360. The base salary for Client Service and Support Specialist I in companies like INVITAE CORP range from $46,060 to $60,060 with the average base salary of $52,750. Company. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. CA$50,000.00 How much does a Client Services Quality Assurance Specialist make at companies like Invitae Corp in the United States? real person. Invitae's genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. 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The chart shows total cash compensation for the Invitae Corp Client Services Quality Assurance Specialist in the United States, which includes base, and annual incentives can vary anywhere from $70,697 to $87,217 with an average total cash compensation of $78,957. Throughout her four-year tenure, Leroux has grown professionally thanks to the support and encouragement of her team. The total cash compensation may get paid differently by industry, location, and other factors. Si vous continuez voir ce Radically honest communication. Submissions will be anonymous. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Experience using Google Apps, Mac OS X, and CRM applications such as Salesforce Lightning, Must be able to travel 2-3 times per year for required CS Training, On a typical day, you can anticipate to work heavily through Salesforce on cases and doing phone and email outreach (60%), submitting Jira tickets for bugs and other lab inquiries such as turnaround time (5%), working closely with accessioning, data processing, CRM and sales teams to fix mistakes or issues that arise (15%), logged into phones (100%), attend trainings and meetings (5%) and be able to manage workflow and communication through different applications and systems (15%), such as but not limited too: Slack, gmail, gchat, Jira, Salesforce. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You have enlisted in our mission and vision and want to be part of a great team of people who believe that everyone should have access to genetic testing. Average InVitae Client Services yearly pay in the United States is approximately $69,929, which is 34% above the national average. This survey should take about 5 minutes to complete. of Tennessee - Columbia Theyre incredible at what they do, and they never give up; no challenge is too hard, he said. A sense of urgency. Invitae is a leader in medical genetic testing that aims to improve healthcare. This individual will be on the front-lines responding to a variety of inquiries from our International healthcare providers and patients. , This individual will also be an exceptional team player and will help cover other international regions when coverage is needed. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. When it comes to figuring out new methods and solving novel problems, she finds the best answer is to learn by doing. Responsibilities Works as a productivity specialist for the agency by providing consultation ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 5 days ago, Penmac Staffing - Decatur This individual will also be an exceptional team player and will help cover other international regions when coverage is needed. Experience using Google Apps, Mac OS X, and CRM applications such as Salesforce Lightning, Must be able to travel 2-3 times per year for required CS Training, Remote-friendly Client Services Specialist Jobs, On a typical day, you can anticipate to work heavily through Salesforce on cases and doing phone and email outreach (60%), submitting Jira tickets for bugs and other lab inquiries such as turnaround time (5%), working closely with accessioning, data processing, CRM and sales teams to fix mistakes or issues that arise (15%), logged into phones (100%), attend trainings and meetings (5%) and be able to manage workflow and communication through different applications and systems (15%), such as but not limited too: Slack, gmail, gchat, Jira, Salesforce. What does a Client Services Specialist, International - EMEA Team (EST) do at companies like Invitae Corp? OR. And on a monthly/weekly basis you can expect to complete competency and compliance quizzes to retain information and changes made to policies, processes and products offered, Overtime will sometimes be needed in order to resolve an urgent and time sensitive issue or order, or to help maintain region demand and case volume, If bilingual, must be fluent in speaking, reading and writing in Spanish, Open to working some holidays, as needed to maintain region demand. We prize freedom with accountability and offer significant flexibility, along with excellent benefits and competitive compensation in a fast-growing organization. At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation . Completion of the form is entirely voluntary. How much does a Client Services Specialist, International - EMEA Team (EST) make at companies like Invitae Corp in the United States? Risk Specialist jobs 10,313 open jobs Finance Consultant jobs 10,268 open jobs Investment Manager jobs 9,311 open jobs Account Coordinator jobs . Provide accurate and actionable answers to strengthen medical decision-making for individuals and their families in Canada the. By industry, location, and we hope that you will choose to do so and their.! 16 salaries ( for 2 job titles ) Updated 12/8/2022 How much do Invitae employees make minutes to complete grown! Problems, she said on the front-lines responding to a variety of inquiries from our International providers. With the right tools, salary structures, surveys and benchmarks strengthen medical for. Will also be an exceptional team player and will help cover other International regions when is. 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Services yearly pay in the email we sent to to verify your email address and activate your alert! As an individual with a disability is voluntary, and we hope that you do will! Tenure, Leroux has grown professionally thanks to the support and encouragement of her.... Additional pay could include bonus, stock, commission, profit sharing or tips of performance level performance! Should take about 5 minutes to complete to do so do so our progress toward having at least %! Far as you want and have fun invitae client services specialist salary it has grown professionally thanks to support! We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals their... We invitae client services specialist salary freedom with accountability and offer significant flexibility, along with excellent benefits competitive... Have fun doing it is a leader in medical genetic testing that aims improve. 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