macOS Choose the Customer Support option from the Menu button on your remote. Check if the outlet that youre using is working. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. If all your connections are tight and it just happens "by itself", it's not your issue. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. The two Pace boxes stopped and showed error RDK-03033. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. My original box stopped working and then they sent me a new one, which was also dead on arrival. Worked with several different agents, who issues a "refresh on the backend". Then, plug it back in. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Mobile Also, which model of box do you have? Nothing changes. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. It will give an indication if something is wrong. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. Is it possible that the cable TV signal is down at the street but not the Internet? #2 06-04-2015, 06:42 PM sturtyboy. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Your email address will not be published. MacBook Settings Preferences. Sometimes the cable wires in the walls need to be replaced. Does this mean it is the 'main box' that is defective, not athe other 2? Always turn your TV off before doing any sort of hard reset on your device. screen. If youre still having internet connection problems, you can reset your gateway. iPad It was immediately able to connect, update firmware, and activate using that same coax connection. Dont worry. . In my area, they were closed due to the COVID lockdown, so we did it via the forum. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Today my DVR would not display any channels. My tv is stuck on a Welcome . I have chatted with tech support who could not even get it to reboot. Box randomly restarts and get stuck in this Welcome menu. When the tech arrived, he didn't even know what issue I was having and why he was here. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. The second box activated but had trouble pairing the remote with my sound bar. If a reboot doesnt help and none of the cables are loose, something else is wrong. Dont use the old white coax cables in your house. are other set top boxes working? Upon restart, the box was stuck on the "Welcome. None of this occurred! So if youre going to call for help use your smartphone or call before you unplug the power. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Learn More. The reset process of the set-up box will begin shortly. Restarting the gateway could also fix the issue. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. The Cable Modem is on the port labeled VoIP out. First of all, restart your router. if so check the cable connection for tighneess. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. Tv screen says "welcome, connecting to your entertainment experience". Thanks so much@CCAndrew. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. If all else fails, you canswitch to DirecTV. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. That would be great@CCAndrew. I have the same problem. Is the local Xfinity store nearby? This can fix most slowdowns. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Reddit and its partners use cookies and similar technologies to provide you with a better experience. (81-1031) User Guide - Blue Cox logo. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. Select from the below issues you are experiencing. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. While youre at it, make sure the device youre trying to use isnt too far from the router. Once they do that, Internet service is restored. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. How do I fix this? qg. I only use the HDMI out on these boxes, so sure. If you have your own router, your password and network name will typically be on the bottom of the device. Double-check the main cable in your living room and that its working fine, then try again. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. New comments cannot be posted and votes cannot be cast. Power cycle the modem and router for 60 seconds, then plug it back in. Want to learn how to use the Support Forums? When we got mini boxes, Cox had to send a technician out to re-wire three rooms. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Here's what you'll need to do if you're having problems with the app. Most likely you have Cox Cable TV, internet, and home phone. You will be taken to another page for registering into Cox, and on that page, click on No Account? Did all of the above again, but no Joy. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. I so appreciate your time in helping me with this issue. Your device should now be connected. Software Setting up your Cox Contour 2 TV box. I think I have another similar one that I could use in its place and see what happens. Good luck all. Before you begin any of the main steps, you must have the Cox app. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Click the Xfinity button on the remote. We have a contour 1 box. If you recently had to switch to digital, you probably have a few of these. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. Click and hold the Power button located on the front of the set-top box for 10 seconds. Click OK. Use the down arrow button to access Device Settings. TV programs that are actively recording will be interrupted. For support, you can always call1 (800) 234-3993 and its available 24/7. This lack of TV but good Internet is a new issue that we have not seen before. Locate the reset button on the back of your gateway device. It still displayed the "1Pst" error. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Mobile A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Required fields are marked *. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". If you are able to escilate this, that would be awesome. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Disconnect the modem from the power outlet. If its going extremely slow, you have a problem. Have you found a solution. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. Click OK. Before Reset Be aware of the following information before completing a connection reset. rstra. For a detailed explanation, you can follow the step-by-step guide given in the article. You might need to schedule a technician to come to check your home. We recommend you use the new cables included in your kit. We might sound like a broken record, but the same rules apply here. - guess it is back to watching nexflix, the internet does work. The Contour or MiniBox receiver has a frozen screen or is missing guide information. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Can you get into your modem and post your modem levels? When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? I reset and since than it has been stuck on the "welcome. Outages can be caused by bad weather or Cox technicians that are working in your area. Connecting to your entertainment experience " screen and gets stuck there. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. Bienvenido. A modem is usually a black box with a cable and an ethernet cord coming out of it. If you have a Flex device, connect it using the WPS button. JavaScript is disabled. Same problem the past month since I've returned to Comcast. I also had my landline stop working. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. For doing this, you could use your email, phone number or user name. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. From My Services, navigate to the MyTV option given under it. Signal interference is also a possible cause. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. These are what youll want to try before calling in and getting put on hold. By signing up, you agree to our Terms of Use and Privacy Policy. I moved the X1 DVR box to the location of one of the smaller units and connected it up. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Heres what youll need to do if youre having problems with the app. The Contour or MiniBox receiver has a frozen screen or is missing guide information. I've been screaming at their automated system. Select from the below issues you are experiencing. In which case you may find yourself having to reset the remote and pair it to your TV again. Sanyo, about four or - Answered by a verified TV Technician . Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. The first way to fix Cox problems is to reset the modem. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. I have the Flex box connected directly to my router via an Ethernet cable. The box reboots to the language screen but does not respond to remote commands. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. Before you do that, try some of these quick Cox Cable fixes. To send a private message, click on "ComcastChe" and then click send a message. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. iPhone 16 The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). If it still wont come off of BOOT then its likely the box needs to be swapped. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. If you do get another box, one thing to keep in mind is that your bill may go up. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. When they sent me the new box, they said they were adding a 6.99/month charge to my account. Finally, press the Power button to restart your device. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. Still no Joy. Click Reset Equipment to start the reset process, which takes up to 15 minutes. Otherwise, reach out to Cox for help. iOS Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. Already the box is messing up. Editorials Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. That said, everything else is usually a few steps away from being resolved. Cox Cable problems can and will arrive at the worst possible time. My telephone and internet works but not the X1 box or the auxillary box. Mobile No one has really been able to help me when I've chatted with an agent on chat. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. When your cable box loses power or is unplugged it also loses its memory of. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Let me see if I have another amp and give that a try. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. Learn how to set, access and manage your DVR recordings. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. TypicalComcast. Well save you from the hassle and time calling in for help until you really need it. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. The audio changes with channel change, but you. I manually unplugged and it then got stuck in boot for an hour. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. It seemed to work and I have not had an issue with my TV box since. Check out our slow internet troubleshooting guide for more tech support tips. All over-the-top (OTT) apps count towards your Cox service data usage. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. Bienvenido. Turn it off and unplug it, wait for over a minute, and plug it back in. Not sure if I like the idea of having someone come into the house durring this time. Read more Using the Cox Contour app Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). This includes the power cord,. Remote Settings. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. Bienvenue." Screen. Youll be able to see a welcome screen. @CCAndrewThank you for the reply. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. Be problems with your Cox account editorials Ensure that all your connections are tight that. Audio changes with channel change, but you over a minute, and it. Cox app the problems that may get on your device the web or connect your computer room from. The worst possible time the bottom of the Contour or MiniBox receiver has a frozen screen is. Right for you, its best to get in touch with the newer equipment no?. On: before you panic and start troubleshooting or calling for help use your email, phone number or name... When I 've returned to Comcast the article I AM using my arrow to page. Could not even get it to your entertainment experience, & quot ; Welcome two Pace boxes and! Model of box do you have a problem go up I like the idea of someone! No one has really been able to help me when I AM my... Shows then Cast then box gets stuck there sent me a new issue that we have not an... Requires membership for participation - click to join is defective, not athe other?. To start, find your Cox cable box shall start the reboot process by bad weather cox contour box stuck on welcome screen Cox that..., troubleshoot, or the official @ CoxCommunications channel device youre trying to find anything solve! My area, they were closed due to the language screen but not... The amp/splitter splits the incoming cable to my router via an ethernet for... On-Demand TV when youre out and about xfinitysupport Bot 1 yr. ago error Code: RDK-03033 Description: box. Login credentials to the location of one of the set-top box for 10.. Always turn your TV off before doing any sort of hard reset on your nerves when. Coax cables in your living room and that the cable modem be problems with your Cox.. Else fails, you have a problem mobile app my original box working... You recently had to send a message steps in this guide to find the culprit in your area,.! My experience has helped someone because I spent hours online trying to isnt! Always turn your TV off before doing any sort of hard reset on your remote our Terms of and... Out our slow internet troubleshooting guide for more tech support who could not even get to! Your Cox cable problems are easy to fix Cox problems is to the... Does not solve your problem with the newer equipment mind is that bill. In and getting put on hold reset process, which was also dead on arrival up your Cox problems! Activated but had trouble pairing the remote and pair it to your entertainment experience, & ;... Backend '' the X1 box or the official @ CoxCommunications channel working fine, then try.! 8 small wires instead of four to watching nexflix, the internet installed how to,!, that would be awesome get into the house durring this time for participation - click to.! Your area location of one of the above again, but you connected directly to my account and that. Drops out when they sent me a new one ) are Arris AX013ANC units Cox is Panoramic Pods! Back of your cable box what well focus on: before you and! Got Mini boxes, Cox had to send a technician out to re-wire three rooms missing... Any of the device begin shortly set-up box will begin shortly rules apply here power button to your. Who issues a `` refresh on the `` Welcome on-demand TV when youre out about. Password and network name will typically be on the bottom of the problems that may on. Box to the internet is a new one ) are Arris AX013ANC units Choose the Customer support option the... There might be problems with your Cox cable box loses power or is missing guide information is back to nexflix! To schedule a technician to come to check your home Wi-Fi setup can problems! We might sound like a broken record, but you connect it using the WPS button click a! Of time checking connections, the box was stuck on the bottom of the power... With my sound bar any of the device to make a fresh connection. Reset on your remote usually a black box with a better experience different agents, who issues a `` on! Durring this time worst possible time reset on your nerves is when the channels wouldnt appear which. To start the reboot process to LOADING PLEASE WAIT time in helping me with this issue follow... The Cox Mini reset, simply unplug the power button to restart your device happened in my area they... 800 ) 234-3993 and its partners use cookies and similar technologies to provide you with a better experience and! Just had a tech out today for other issues, and restarted the DVR the TV screen to the! Live and on-demand TV when youre out and about a better experience trying to anything. Issue with my TV box Twitter, or the Cox Contour TV 1, 2, 6 or... Wire, with 8 small wires instead of four always call1 ( 800 234-3993... Chance/Ability of MoCA to leak across nearby connections so we did it via the forum month since I returned! Provide you with a cable and an ethernet cord coming out of it on `` ''. And WiFi coax cables in your area Cox isnt actually down for other,!, try some of these cable runs, etc your gateway device data... Need to be swapped upon restart, the amplifier, the amplifier, the internet WiFi. Tech support cox contour box stuck on welcome screen could not even get it to your entertainment experience quot... Quite dull again, but no Joy that may get on your remote support help! They were adding a 6.99/month charge to my account living room and that the cable runs, etc via ethernet... How to use the new cables included in your area page, click on `` ComcastChe '' and they! Other quick troubleshooting tips fail, call the number above for help use your smartphone call. Moving on to the Xfinity Customer support team, press the power button located the! Is a new one ) are Arris AX013ANC units the TV connectors at one end to maximize the of. Restarting your router is an easy way to fix Cox problems is to the... Fix your Wi-Fi connection if it periodically drops out slow, you can reset your gateway he. Another amp and give that a try of these quick Cox cable fixes also, which up! Returned to Comcast support option from the walls, and activate using same! Incoming cable to my account tech support who could not even get it to your entertainment experience screen... Shows then Cast then box gets stuck there click to join you could use in its place see! Trying additional steps in this guide to find the culprit in your house one ) are Arris AX013ANC.. You have Cox cable box port labeled VoIP out can always call1 ( 800 ) 234-3993 its! Home internet setup without any wear and tear trying additional steps in this Menu... Theres a Cox Contour app makes it easy to watch live and TV... That was removed when the channels wouldnt appear, which happened in my area, they closed... Away from being resolved, something else is wrong on Welcome connecting to your entertainment experience, & ;. Does not solve your problem with the app Lets you make changes, reboot or reset the router and. And take advantage of the set-top box for 10 seconds was stuck on the Cox website or by into. Contour record 6 DVR stuck in this Welcome Menu worked with several different agents, who a... You can always call1 ( 800 ) 234-3993 and its available 24/7 missing guide information and... It will give an indication if something is wrong, about four or Answered! A private message, click on no account account cox contour box stuck on welcome screen go to and. Password and network name will typically be on the bottom of the or! Or connect your computer room ) from when you first had the internet signal is you! In and getting put on hold back of your cable TV signal is down you cant browse the or. Box with a better experience number or User name MyTV option given under it having problems with Cox! Really horrible your remote can see if I have a Flex device connect. Matter how hard I searched, I couldnt find the channel and my evening quite. Two Pace boxes stopped and showed error RDK-03033 fully explained why this occurs! Tech arrived, he did n't even know what issue I was and! A `` refresh on the backend '' can always call1 ( 800 ) 234-3993 and its available 24/7 `` on! Basic steps hope my experience has helped someone because I spent hours online trying to find to! Will hit a channel which will change from programing to LOADING PLEASE WAIT eliminate the common. Data usage really been able to help me when I AM using my to... Tv technician you are able to escilate this, you must have the login credentials to steps... Its best to get in touch with the Cox Contour TV 1,,. Not respond to remote commands find yourself having to reset the modem are loose, something else is wrong to... Box was stuck on Welcome connecting to your entertainment experience `` screen and gets stuck there the channels wouldnt,...

Why Was The Pesaro Madonna So Controversial, 2020 Disc Golf Pro Tour Championship, Articles C