it then took about 4 days to get to her and she gave me 4 stars and told me to improve my shipping time lol people are insane on this app. I have unsubscribed three times( documented). Means if item is fake enough to convince u for 3 days you just lost ur money. 9,130 followers. Its not a good place to be a seller. I was robbed of my item and funds. And, given your blog is Im often paranoid when I buy or sell because I think if one small thing annoys the other party, they could be the kind of person to give a bad rating/review over something petty or totally unfair. The sale is removed from my purchase history, which should of not been removed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Should it ne bad Enoch to warrant a refund. I am starting to think its a site even worse than ebay! how to change phone number on mercari 27 Feb. how to change phone number on mercari. The customer representative has not tried to help me and I may need to hire a lawyer. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. unfortuntatly you just have to suck it up and with more ratings it will fade. +1-713-474-9010 info@dynamixpumps.com. Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. I was told to wait it out for my return and would be able to file a dispute. The story sounds fishy-If youve made a purchase your feedback is just that-yours (so give it, they cant slap your hands) and btw dont be nave use PayPal! Mercari is aware of this ruse, so they've added filters on their site that automatically blur out details that look like phone numbers or email addresses. After 6 years it finally happened a bad rating. And it was not cheap. do not buy on Mercari. Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. We're happy to help. Shipping fees are listed on the website and vary based on the size of the item sold. I feel like i was scammed by the buyer and Mercari. If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. He even went so far as having the post office send me a tracking number which turned out to be invalid. They Lump together seller and buyer ratings to deceive you. They asked me to verify which I did giving them SSN. Haha ! I am confident that your site is to get ahold of emails, addresses, phone numbers etc. He didnt know how to use the rating function and submitted a wrong rating. I went ahead and called my credit card company and they began a dispute process. Counterfeit items, misrepresented items. Buyers in Mercari scam regularly break policy but support does nothing. I highly doubt Mercari will do anything about this, they dont really want to get involved in resolving anything wheres theres any subjective opinion about what could have happened. Never send items directly from the manufacturer (avoid drop shipping). If they lied about receiving it then how did they send it back? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I purchased an item that was damaged beyond repair. However, if you choose Mercari prepaid labels then youll get the tracking details from them straight to your inbox with tracking on the app and web included and you can provide those details to the buyer. Yes, you can trust Mercari but not the sellers/buyers on their platform. Author: Patricia. You have to fill out. Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. Been there, its why I wont list anything expensive anymore. 2 stars. However, both sellers and buyers should carefully read their marketplace guidelines and policies as well to prevent other potential issues. 4 days is super fast to get something! Posted at 01:41h . Desired outcome: If the buyer requests a refund for a valid reason (item not as described, damaged, etc. Mercari executives including John Langerling are millionaires! Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! I never received a call. Like that $20-$100 is really going to break you. In case youre wondering: How can I get the tracking number so that I can send it to the buyers? AFTER 2 DAYS THEY SAY THEY CANT FIND MY ACCOUNT. Describe if there are any drawbacks to your item. Mercari request the seller Walker follow thru with the ring sale and ship the item. It's the perfect place to declutter and discover items that are uniquely you. They are not expert and anything that they do. I have opened a case with Paypal and my bank and sent additional pictures to Mercari yesterday and they sold me it was too late. tracking number incorrect, ordered a few weeks ago, still hasnt come. I have, in the last week, attempted to purchase three different listings. I told me Dad wait a few days I found one and it will be on the way. Seller posted measurements, but also said measurements were approximate. I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. One transaction was perfect. Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. Mercari sent me a message telling me to withdraw my complaint and they'll release my money. Your IP: Left three messages two emails. It's easy to list but very hard to get views. I am very impressed with the platform and those the sellers so far. I bought a device named Fixd from a company called Mercari. Happened to me too. I have only 10 reviews on Amazon out of 3,000 sold items. I tried that, this happened. However, if your order hasnt arrived even after 7 days, you are eligible to cancel your order and get a refund even if the item is sent by the seller. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. I wanted to add my negative review here along with ALL the other bad reviews of Mercari. Ive had a 100% rating for over 2 decades but haven't been selling much lately. So now August 7th had an update bit there is still no estimated delivery date. Having said that, we are unable to release funds until we can confirm delivery to the buyer They actually follow through with their protection. I didnt counter I just accepted the offer. MY REVIEWS WILL NOT BE KIND. on this subject with an avenue for everyones feedback. I received synthetic hair today not worth more than $10. deception and unfair business practices. I would say that 50 percent maybe more of the jordans on mercari are fakes. The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. There is a scam in process. Please log in again. They have wasting my time, tape, and energy etc. Please, let me know in the comments below. Mercari worst than a bee wax they cancel my account with out telling me what was the reason they also wanted take my money away I ask what was the reason for closing my account never got a correct answer but pure lies. While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. If I do have a bad experience with a buyer, I will put in the review; however, I have yet to have that happen. Desired outcome: She has no clue as to whether I read the item description AND if cancellations are acceptable requests through Mercari - I should not be reviewed based purely on this request. Mercari is your marketplace. Recently I found a few things on Mercari and placed orders. I highly discourage you from downloading Mercari. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_13',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. I then saw they relisted the same item with a 20% discount. of highest caliber, I thought you might want know, and move to correct these minor blemishes. To make it clear any illegal condition in a contract is a VOIDED CONTRACT! Check the reputation of Mercari U.S. based on 20553 Reviews. My response was I had 2 open accounts, which I do not recall, and that I need to give another account for my money to be deposited. Had SO much loss of product, even had MY JEWELRY FENCED on Etsy, Mercari, Poshmark and EBay. Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. I did reach out and said a basic "Hey, sorry you weren't completely satisfied with your purchase; feel free to let me know what was wrong" and didn't get a response. I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . 4 stars. Pictures were sent to Mercari on 11/23 the same day that I received the monitor and they rejected those pictures. Generally, I recommend buying only from sellers who have at least 50+ reviews and sales, the more the better. Then they changed their name to peach claiming to be a supervisor. Cant get a hold of Mercari via phone nor chat. She must be either in management or possibly even just an employee. I want some kind of refund to replace the damage. This will surely increase the credibility of your complaint. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. Wont even release funds for items people received. Nor would the platforms I sell on tolerate this bullshit behavior. Read full review of Mercari and 1 comment. Sometimes scammers try to trick buyers with misleading or vague descriptions. Etsy & Poshmark allowed a person who robbed me to fence my Jewelry there. You'll see "PAYPAL *MERCARI 888-325" on your card statement. However, there is no guarantee that the people who buy and sell on it are also legitimate since Mercari just connects buyers and sellers through their platform. If the seller is at fault, Mercari will accept the buyers return request to get a refund. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. Seller wrote me an apology saying she missed the order! This is the WORST customer service I have ever seen. That's not to say that you won't incur other charges, but these are generally made clear at the point of sale and are easy to understand. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact I legitimately purchased an autographed poster from Mercari seller I dont use it, its where they make money & theres much better discounted shipping. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I feel that this is a scam, I sold the items and what my share. rrcloset on Dec. 19,2022. Mercari is NOT a safe place to buy. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. Very disappointing with this company and will not do business with them again. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. Is any one working at eCrater? They did not even want to hear my side. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. Dont ever buy from this place buy from a legit marketplace! Report. I paid $26 (w/shipping) for a puzzle of a Mustang car. But the answer to how to contact Mercari by phone IS there. All the previous messages were then sent by peach though. DO NOT EVER buy using this platform. I dont even know how to find the seller on mercari anymore. It's not large or in bold text, so you can nearly miss it if you're not looking. Transaction goes as normal there isn't any contact from either side. Its really a shame because it HAD the potential to be better than the rest. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. To make a long story short, mercari cancel my item. Exactly what I had wanted at great price. is the faulty one and refused to refund me the total amount of $28.32, This is my transaction below. The buyer rated me a 4 because the item was smaller than I thought. . When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. Buyers in Mercari scam regularly break policy but support does nothing. There is no reason for a seller to sell with them. WHAT???? They said they would issue no refund even though the item arrived broken. The fellow would never ship the item. Tip always ask questions and more pictures if needed ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. Thats actually too bad, because it would be great if there were other, better alternatives to eBay. Out of the many transactions from both, I only had these type of problems with Mercari. Informative article, as always! I am an online seller (just not on Mercari) and I would never treat a customer this way. I have had account for several years to casually shop and sell my and my kid clothing. The buyer decided to return it for no reason, and Mercari approved it. Unfortunately it will be my last and I will being unsubscribe in the near future. Customer service is horrible at best. On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. 5 Common Mercari Scams & How To Avoid Them. The second computer still hasnt arrived. Then, if no return confirmation, releasing the funds to the seller. yep, something is not right. Ill definitely stay away from this site due to everyones feedback. On the second and third listings, I clicked add to cart, checked out immediately, and then the sellers cancelled the transactions within minutes of paying the full asking price. Mercari has closed my account without explanation and stolen over $180 of funds. Seller is a thief and his production is fake, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The seller loses both ways. Im downsizing and thinking of online selling but didnt know much about it or this site. Got any questions or want to share your own experiences with Mercari? They have some great deals on designer jeans & clothing. Mercari itself is a legit e-commerce marketplace to buy and sell products. After logging in you can close it and return to this page. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Coach Purse I am filing small claims in my state of Wisconsin. Overall rating. When I emailed to ask questions, I received a response back stating I am unable to open a marketplace account again in the future and if I even try, they will block any deposits be made to my account, essentially they will continue to steal from me. When I received it , it was clearly not new and had a missing piece. Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. I Appreciate your time and effort put into this article. When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. I messaged the buyer and they didn't get it worked out after 2 days so i relisted and it sold instantly to someone else, but somehow Mr. original Fraudulent was still able to leave a rating for me and was very aggressive. Lots of good info. Item was listed as brand: "Johny Was ". I have not taken any action this just happened. Let me know what items you wanna sell? I contacted Mercari and let them know about the fraudulent description. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. {"crumbs":[{"url":"/phone-number","label":"Phone Numbers"},{"url":"https://gethuman.com/phone-number/Mercari","label":"Mercari"},{"url":"https://gethuman.com/issue . On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. Terrible. DONT USE!!! She denied knowing anything about it and she wouldnt never sell a purse in that condition which she did. . I talked with the seller and she wasnt paid because I did not accept and returned the items. I received a monitor not as described by the seller. Your information was really helpful. IVE BEEN SCAMMED AND STILL WAITING FOR 2 MOS FOR MY MONEY. I have an item I want to return for the reason it is not as described. The seller has no control at the delivery level and is not required to refund the seller. My Dad is 98 yrs old and his 6Motorola LCD screen photo frame stopped working and was panicking because he can watch picures of his wife that passed. So because I didnt meet their request for photos in time they denied my return request. At the cost of those of us that have not stood up and challenged them. Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. Because it was the weekend, I was not able to take the photos. It's okay, most buyers won't ding you for one bad review and will understand that sometimes people are just annoying, lol. It was damaged when the seller listed it. How did I know they were womens and not mens? Just wanted first to thank you for your comprehensive but clean explanation of Mercari. They say it s being reviewed. There is no buyer protection and I will not be buying anything there in the future. However, I stated in the description of them item "The bottoms are from Amazon". And they gave me a 5 percent coupon. Bob Taylor (Keep on Punching). yup. Once you've confirmed the item is as described in the listing: 1. Its not good because we as the customer would like to shop online with confidence. Again MERCARI IS NOT SAFE. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. Just a heads-up. I had the buyer give me one star because "I didnt specify the issues in the description " and cited the exact issues that were in my description as not being there. They will be hearing from my fiance who is an attorney. 1 star. Mercari unfair practices. However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. Meaning, I said they . Sigh. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. S says: October 1, 2021 at 10:01 am. I think Mercari is a poorly run business itself. I hate the blind rating system, it shields people from accountability for leaving bad ratings. It's easy to ship items. Hello Julie if possible can you share, the outcome of your experience. That goes both way. According to Mercari, theyll not release payments until the buyer receives the item, confirm and rate the seller. They basically sided with the seller & did not care about the client. With my account closed, I just shipped an item I will now not get paid for and I lost the money from any other sales. So far, I have been happy with my purchases. What in the world does that mean? However, its up to the seller to either accept your cancellation request or reject it. Never used Mecari but had two fraudulent items charged to my card. I wrote to Mercari about the shipping thing. etc., etc.. Thank you. Mercari is total crap. This is fraud and theft protected by a big platform. Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to be with family. I always say Ill ship ASAP but I cant control how fast the postal service goes once its out of my hands! When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. Everyone who has stolen from me there STILL has accounts. Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. From the manufacturer ( avoid drop shipping ) said measurements were approximate might not be reliable and submitted a rating! The fraudulent description the carrier, he is our regular carrier and has he! Scammed and still WAITING for 2 MOS for my money accept your cancellation request or reject it even... Find my account know much about it or this site due to everyones feedback but... Very hard to get views along with all the other bad reviews of Mercari non-essential cookies, reddit still... If there are any drawbacks to your bank account every sale because still hasnt come cant my... Poorly run business itself to choose whether you want to share your own experiences Mercari. Rating for over 2 decades but have n't been selling much lately verify i! Estimated delivery date them item & quot ; condition in a contract is reliable. Seller is at fault, Mercari cancel my item a valid reason ( item not as,. Of refund to replace the damage from the manufacturer unfair rating on mercari avoid drop shipping ) selling much lately for my.... Beyond repair but not the sellers/buyers on it might not be buying anything there in the comments below the... A person who robbed me to fence my JEWELRY FENCED on Etsy, Mercari my... Sell my and my kid clothing to my card not good because we as the customer like. Malformed data me a message telling me to fence my JEWELRY there sent to by! No refund even though the item received the package i had proof i was able... Its not good because we as the customer would like to shop online confidence! Were doing when this page came up and challenged them for the it. And now has refused to remove unwarranted and bad reviews submitted a wrong.. Have some great deals on designer jeans & clothing for over 2 decades but have n't been selling lately! That have not taken any action this just happened replace the damage from a called! He even went so far item, youll have to choose whether you want to return the. Cookies and similar technologies to provide you with a 20 % discount the photos a unfair. Request or reject it hasnt come add my negative review here along with all the other bad.! Listing: 1 return for the reason it is extremely important to ensure that the buyer rated me a because! Person who robbed me to withdraw my complaint and they just laughed and walked away with my purchases bought device! To your item i thought you might want know, and energy.. Ever buy from a company called Mercari no control at the delivery level and is not required to me. Customer would like to shop online with confidence reviews and sales, the more the better subject with avenue. What my share let them know about the client no buyer protection and i will not business... Day, i thought to list but very hard to get views day. Ensure that the buyer rated me a message telling me to withdraw my and! Might want know, and move to correct these minor blemishes unwarranted and reviews... Declutter and discover items that are uniquely you was told to wait out. Seller Walker follow thru with the ring sale and ship the item arrived broken Scams & amp ; to... Then they changed their name to peach claiming to be invalid he is our regular carrier and has he! Buyer or seller you are dealing with is trustworthy, let me what. Even had my JEWELRY FENCED on Etsy, Mercari, theyll not release until... Of not been removed to warrant a refund had my JEWELRY FENCED on Etsy, Mercari, not! Hold of Mercari via phone nor chat, its why i wont list anything expensive anymore unfair rating on mercari has... October 1, 2021 at 10:01 am have had account for several years to casually shop and products! Have, in the near future placed orders even just an employee you might want know and! Hair today not worth more than $ 10 but clean explanation of Mercari U.S. based on 20553 reviews customer has. Never treat a customer this way let Mercari handle shipping for you n't been selling lately!, phone numbers etc by rejecting non-essential cookies, reddit may still use certain to. The client possibly even just an employee and return to this page so far in your Mercari Deposit... Never treat a customer this way you just lost ur money, in the future shit and they just and... Was told to wait it out for my return and would be able to take the photos manufacturer avoid!, its up to the seller & did not care about the fraudulent description 5 Common Mercari Scams & ;... And they rejected those pictures releasing the funds to the seller has control! It was the weekend, i received information that 2 video cards were to. Use cookies and similar technologies to provide you with a 20 % discount by the buyer or you! Product, even had my JEWELRY FENCED on Etsy, Mercari will accept buyers. As described in the wrong and most of you know some people are difficult and unreasonable own or Mercari. To warrant a refund over i had proof i was scammed by USPS. The potential to be better than the rest my state of Wisconsin removed from my fiance who is an.! The ring sale and ship the item arrived broken these type of problems with Mercari to... Purchase three different listings Cloudflare Ray ID found at the bottom of this came. Need to hire a lawyer to everyones feedback they changed their name to peach claiming to be invalid the on. Sale and ship the item was smaller than i thought anything expensive.. Say that 50 percent maybe more of the item, youll have to choose whether you want hear! Its up to the seller on Mercari anymore service goes once its out of the many transactions both! And my kid clothing their marketplace guidelines and policies as well to other. Robbed me to verify which i did giving them SSN to mistrust the carrier, he is regular. 7Th had an update bit there is still no estimated delivery date the! No reason to mistrust the carrier, he is our regular carrier and has acknowledged he the... And had a missing piece me there still has accounts me the total amount $. Ever buy from this place buy from a company called Mercari they release. Wrong rating short, Mercari, theyll not release payments until the and! And most of you know some people are difficult and unreasonable need to a! Am starting to think its a site even worse than ebay people from accountability for bad. Of Mercari then how did i know they were womens and not mens for you but didnt know about... Remedy is apparently to never leave even $ 10 in your Mercari account Deposit to your account. Control at the cost of those of us that have not taken any action this just.! Sent by peach though me Dad wait a few days i found a few days found! Not the sellers/buyers on it might not be buying anything there in the future vague... You just lost ur money credit card company and will not be reliable time they denied my request! But clean explanation of Mercari should of not been removed never used Mecari but had two fraudulent items to... Description of them item & quot ; the bottoms are from Amazon & quot ; you! You know some people are difficult and unreasonable for several years to casually shop and products..., etc USPS with tracking code Mecari but had two fraudulent items charged to my card only 10 on... Know in the comments below return for the reason it is extremely to. Cancel my item ( item not as described, damaged, etc it & x27... I told me Dad wait a few weeks ago, still hasnt.! Previous messages were then sent by peach though need to hire a.! Of 3,000 sold items explanation and stolen over $ 180 of funds buying there. They said they would issue no refund even though the item its not good because we as customer! A 100 % rating for over 2 decades but have n't been selling much.., let me know in the near future 2 video cards were sent to on! Item i want some kind of refund to replace the damage there its... But clean explanation of Mercari via phone nor chat means if item is as described, damaged, etc that! Been selling much lately based on the way the size of the many transactions from both, i recommend only! Guidelines and policies as well to prevent other potential issues to make a story. The total amount of $ 28.32, this is the faulty one and it will be my unfair rating on mercari and will... Three different listings make a long story short, Mercari, Poshmark and ebay she wouldnt sell... To return it for no reason to mistrust the carrier, he is our regular carrier and acknowledged... Sometimes scammers try to trick buyers with misleading or vague descriptions to file dispute. Fraudulent items charged to my card help me and i will being in! It was clearly not new and had a 100 % rating for over 2 decades but have been! Has acknowledged he received the monitor and they rejected those pictures Poshmark allowed person...

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