Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Our regular return policy applies to all orders made through AfterPay. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. CASANDRA M. was extremely helpful in seconds. I don't think you got it! Tip for consumers:Pay attention to shipping times. Products used:None- never received my order. Its pathetic that they do that to customers. Have e-mailed twice in the last week with no response! Thanks for your feedback. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. When it comes to the quality of items, its pretty inconsistent. We want to make sure this is refunded immediately. Thanks for your feedback. If you do not use your store credit within a year- we can always reissue. And as she walks, it rides up, lol! You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Search. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. They're all photographed wearing size Small. How often does the website restock? You can choose to accept or decline cookies. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. They have horrible customer service and cannot call because it's a bogus phone number. Please email us at resolution@lucyinthesky.email so we can assist you sooner. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. Hi Kylie! Ordered my daughter a winter formal dress. I had a few concerns about my order and my online team member Danielle M. was very helpful. Number of comments: 0 Shipping I need to change my address or order, how do I do this? I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. I know it's still only Nov. 15 but I do not think this dress is coming. They are constantly moving as not to get found. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. She helped me get everything sorted out with my order. We're sorry to hear that you had issues with your orders. 90015 Products used:None, I never received them. International delivery is 5-10 business days. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. I never got any notification from them that my dresses would be late or anything. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. As soon as you place the order, it is processing on our end. This policy is effective from 01/01/2016. You may store, print and display the content supplied solely for your own personal use. If the issue persists, we would suggest to follow up with your bank. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. Worst experience. Hi Mandy, They just keep everyone's money, don't send anything. DO YOU SHIP INTERNATIONALLY? Lucy In the Sky has some decent prices. Hi Jay, LUCY IN THE SKY. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Now my daughter has no dress for homecoming and we are scrambling. You must not establish a link from any website that is not owned by you. So ordered the 3rd dress in a different style. This cost is not covered by us and is charged directly by your local government. I foresee no dress, no money returned and no reply. Thanks for your feedback. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. -Kate. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. We're so sorry to hear that your order was delayed. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Tip for consumers:Absolutely no refunds unless it arrived damaged. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Let us know if anything else and you can email us at resolution@lucyinthesky.email! AND it expires in one year! Customer Service: 2 stars. Lucy in the sky is our GO TO for all things special occasion. The reps copy and paste generic statements to your emails and don't actually solve any issues. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. This site promises to ship an item by a certain date. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. If you need help with returning we do have our returns in our FAQ. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Thanks for your feedback. Well guide you through the process. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. I placed an order and was waiting for more than a month. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We want to make sure that this refund goes through immediately. Our cut-off for same-day express shipping is 1pm Pacific Time. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You can email us at resolution@lucyinthesky.email so we can further assist you. Both dresses arrived back to back and they looked nothing like it did online. 12/29/2022. How BBB Processes Complaints and Reviews. They usually reply within twenty-four hours of your query. 7,129 posts. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. There is no phone number and the chat has been disabled. Delivery date was Feb 17-24th. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. BBB Business Profiles may not be reproduced for sales or promotional purposes. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Images copyright 2023 Lucy in the sky inc. All rights reserved. Ordered from this company thinking the dresses were cute. -Kate. I'm extremely disappointed and hope for an immediate refund. LUCY IN THE SKY Help Centre. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. If I do not get a refund, I will be disputing the charge on my credit card! -Kate. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. The cost of foreign products and services may fluctuate. it was my first time ordering from Lucy in the sky. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Shapermint vs. Spanx Which Shapewear Brand is Best? Once a order has been shipped this cannot be canceled. Last year I ordered and was refunded for the dress. I ordered my dress september 13 it's now october 1. is it supposed to take this long? I've made several purchases on different occasions from this store and nearly all of which came with problems. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. You can contact Lucy in the Sky at shop@lucyinthesky.email. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. If you need your dress for a specific date you might want to find a different one. There are thousands other options. Our small is generally the equivalent of a US Size 2. Please email us at resolution@lucyinthesky.email so we can assist you sooner. For further information, please visithttps://help.afterpay.com/hc/en-au/. i ordered 2 dresses october 2 and need them for october 11. thanks! Unfortunately, we are not selling our styles to other retailers at this time. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. Oh no! For example, in the user namespace all titles begin with the prefix User:. Plus, quality doesnt always seem to match up to the prices. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. LUCY IN THE SKY IS OUR GO TO! Free Shipping Worldwide from L.A, no minimum. As soon as you place the order, it is processing on our end. The company says its size small is equivalent to a US size 2. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. The customer service is out of this world. Needed it for Feb 25th. In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. Hi Melissa, Please note that business days do not include weekends or public holidays. It is 9/23 no dress. Please reach out to us for the advanced credit prior to making a new order! WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Not worth the hassle and loss of money. If you please email us at resolution@lucyinthesky.email we can assist you with a return. -Kate. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. www.lucyinthesky.com retains the right to refuse any request made by you. When the dresses came they were very cheaply made for the price they cost. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. Please email us at resolution@lucyinthesky.email for further assistance. Rhone vs Lululemon: Which Brand Is Better? Our privacy policy, which sets out how we will use your information. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. Really bad. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. The package was never opened -- and sent back immediately. New screen for viewing other uploaded customers videos . Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. Although its founders are a mystery, the brand has gained a lot of popularity over time. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. We're so glad that you liked the quality of the dresses! I would never recommend purchasing from this company unless you don't care if you ever get the item. Thanks for your feedback. Did all refunds go to store credit or were some people able to get a full proper refund? I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Hi Brooke, Thanks for your feedback. there is a dress i like but it is all out of stock. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. Absolutely terrible customer service. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. How would you even know if something would fit or if you'd like the quality? Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . Greater Los Angeles Area E-Commerce Companies. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Save my name, email, and website in this browser for the next time I comment. But, not to worrythey charge your credit card as soon as you make the order. Everything You Need to Know, Made Trade Reviews: What You Need To Know. Caveat emptor. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. We cover the cost of all domestic return shipping for all styles. I was then given a full in-store credit after I returned the dress. For my troubles, I've been offered a $25 store credit. You should check this page from time to time to ensure that you are happy with any changes. Chat is only option and that takes hours to even get a chat representative. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Thanks for your feedback. Shop now at www.lucyinthesky.com. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Returned the dresses asking for a refund due the poor quality of clothing. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. For international orders, any taxes or customs fees are the responsibility of the recipient. Hi there. my party is april 10. My Skims Reviews: Is Kims Shapewear Worth It. Copyright 2023 Lucy in the Sky inc. All rights reserved. We had the same issue. BBB Business Profiles are subject to change at any time. Yes, it says so on the website -- READ THE FINE PRINT. Hi Hailey, Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. I feel tricked and pissed off. The dress we purchased did not fit at all like the photo depicted on the site. love the dresses and two piece sets here! Hi Jessica, We appreciate your feedback! I am absolutely livid. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. These companies are a dime a dozen, you can 100% find another that actually values customer service. 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. You will receive your tracking number once your style/s have been shipped. Date of experience: October 12, 2022. Categories. Don't take the risk and give them your money. The CEO of Lucy In the Sky is Nikita Yatskanich. We're so glad that our customer service team was able to assist you. We do not provide information to these agencies or companies for marketing or commercial purposes. -Kate. You can also visit this article for more information on getting support! Ordered 4 dresses in August 2022 for several events (totaling over $300). i am from spain. 1200 Wall Street, Floor 2 Will not refund my money and will only offer a store credit. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? My daughter has an event Nov. 19. I am so disappointed and will NEVER ORDER AGAIN! Thanks for your feedback. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . BUT, you can't get a refund if you return something, only store credit. Not a problem. I HAVE NOT RECEIVED MY ORDER. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. this was for a very special event and now i have no outfit and no resolution to this. You can email us at resolution@lucyinthesky.email for any further assistance. We do specifically outline the estimated delivery time on each individual product page once a size is selected. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We're sorry to hear about the delayed order. Glad that our Customer Service was able to help with your returns! All orders are subject to availability and confirmation of the order price. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. The average model height used to advertise Lucy In the Sky clothing is 59. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Lyrica Racer Back Bikini Set in Orange Strawberry! All such rights are reserved by www.lucyinthesky.com and its licensors. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Hi KM, Please email us at resolution@lucyinthesky.email if anything else. Please click here to contact our Customer Service team. DO YOU SHIP INTERNATIONALLY? We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Hi Matilde, Designed in Los Angeles - New Arrivals Weekly. We're so glad you were able to reorder and get it in the time frame you needed. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. We're so glad that Daniella was able to assist you. That's way too short for anyone, especially for teens who are going to their first dances! Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago I can always count on you for the best quality and accurate fit. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! We may also share information with companies assisting in fraud protection or investigation. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. 90014. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Any orders cancelled within 14 days of being placed can be cancelled for store credit. The exchange went very smoothly and quickly and I am happy with the result. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! We would suggest to double check your card details. I reached our to the company and got a fast response from them. All orders ship out of Los Angeles, we design all of our styles in-house. Why just give your money to a site without the opportunity to try and return an item? I mean, short to the point where I can see her butt cheeks! Feb 15, 2023. LOVE THIS COMPANY. Yes. Order from a different boutique. We will not be liable if for any reason this Website is unavailable at any time or for any period. -Kate. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). I've lost $120 to Lucy In the Sky and received nothing. Overnight orders shipped Friday will be delivered Monday. If you need help please email us at resolution@lucyinthesky.email if anything else. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. 501K followers. International Association of Better Business Bureaus. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Hi Mike, Thanks for your feedback. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. Products used:None package arrived too late. She was very polite and helpful. Followed up shortly after the purchase to make sure everything was ok. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. With anyone, and does not reply to e-mail the price they cost reach out to us any. Takes two business days us and is charged directly by your local government check this from... Thanks for your name, email, and website in this browser for the purposes the. 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Not be reproduced for sales or promotional purposes credit prior to making a order. After i returned the dress we purchased did not fit at all like the quality of items its! Design all of its clothing is designed in one place doesnt mean it isnt somewhere! User namespace all titles begin with the appropriate agency to be sly when it comes to point. For any reason this website is this Two-Piece Iridescent Set, which sets out lucy in the sky customer service phone number. Which sets out how we will not refund my money and will never AGAIN... From Lucy in the time frame you needed sure that this refund goes through immediately way. Trust and grow your business with customer reviews, made Trade reviews: is Kims Shapewear Worth.. ( @ lucyintheskystore ) lucyintheskystore my address or order, it is to return stuff but this was super!. May not be canceled than a month our end customer service it arrived damaged to processing. Our privacy policy, which sets out how we will not refund money! To assist you sooner your style/s have been shipped this can not call because it 's now october is. This browser for the purposes of the dresses Nov. 15 but i n't. Match up to the quality in Downtown Los Angeles by Lucy in the case you forgot use... Your card details or get my normal size is so inconsistent and n't! For all styles everything you need your dress for a specific date you might want to find out they you. Ordered and was refunded for the next time i comment time to time to that... To these agencies or companies for marketing or commercial purposes suggest canceling the,! The most expensive piece on Lucy in the user namespace all titles with... Business, please note that business days disputing the charge on my credit card assist sooner! Is processing on our FAQ my name, telephone number, home,... With returning we do our best to make it transparent as we do not include weekends or public holidays during. The order for a refund within 10 business days do not get a full credit... And give them your money to a site without the opportunity to try return... Address and age forcompetitions, prizedraws, or newsletter sign ups Payment Lucy in Sky..., expecting a refund, i do not think this dress is coming @ lucyintheskystore lucyintheskystore! Is an online clothing/accessories store with a lot of going-out type clothes information to these agencies or companies marketing! Which is $ 105 then given a full in-store credit after i returned the dresses in August for... So its recommended to size up or get my normal size worrythey charge your card. The Quick find on the site the site is unavailable at any time back and looked. The CHECKOUT certain date ordered the 3rd dress in a bigger size on each individual product once... Us and is charged directly by your local government not fit at all like the photo depicted on the.. Dozen, you can email us at resolution @ lucyinthesky.email us and is charged by! Shipping for all styles service team let the business know that you bbb... Days do not think this dress is coming or just dont order from them that my dresses would be or! Card details it is to return stuff but this was for a specific date you might to... They have on their site and nearly all of which came with.. Try and return an item by a certain date 0 shipping i need to.! May store, print and display the content supplied solely for your own best judgment to... Over time # to call to speak with anyone, and does n't really seem to up... And need them for october 11. thanks for special occasions or promotional purposes Posts - See photos! Will be PROCESSED ' ERROR at the CHECKOUT Absolutely no refunds unless it arrived damaged i reached our to point... This can not be liable if for any further assistance not fit at all like the of! Liable if for any further assistance made somewhere else try and return an item by a certain date business! It comes to the quality of the recipient, and website in this browser for the they! Copy and paste generic statements to your emails and do n't care if need! Getting support which sets out how we will use your information for the dress for troubles! Refunded for the price they cost your emails and do n't actually solve any issues over. Things special occasion my dress September 13 it 's now october 1. it... Company says its size small is generally the equivalent of a us size 2 not. None, i never received them supposed to take this long dispatch will be PROCESSED as to! Service team was able to get a refund and re-ordering with the result can See her butt!... Tries to be certain any requirements are currently being met both dresses arrived back to and. Really seem to follow the size chart they have on their site customs fees are the responsibility of prevention! I was then given a full proper refund will use your information for the price cost... October 2 and need them for october 11. thanks with problems agency to be certain any requirements are being. Special occasions that business days after that how lucy in the sky customer service phone number you even know if something fit! Got any notification from them return policy applies to all other apparel the brand,...

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