My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room. Other companies, such as MGM Springfield, did similar reservations throughout the year prior to being allowed to officially reopen. They do not like big slides and they could spend all day in the lazy river / pool and just doing the smaller slides a bit. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . She cancelled the reservation and issued my refund. Yes! Do you sell day passes to the water park? No thanks! (513) 459-8885. The other two were bogus. Towels are provided for your family in the water park as well as bathing towels in your suite. Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. What is the common attire and footwear for the water park? Find answers to popular questions on the FAQ page for Great Wolf Lodge indoor water park and resort in Grand Mound, WA. Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. Members can see their points earned in their profile ongreatwolf.com. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. The incidental hold is $100 per night. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. We contract with a company that independently audits lifeguard performance and vigilance. 1 minute read. We use green cleaning chemicals that also meet disinfection standards. This can be paid by credit card. Great Wolf Lodge plans to reopen on April 2. Find answers to our most frequently asked questions below. Will my suite be pre-assigned prior to my stay? Yes! Great Wolf Lodge refunded one charge, but the other two remained. If the cardholder is not going to be present at check-in, a credit card authorization form is required. February 19, 2021 / 8:00 AM Points can only be redeemed at our U.S. lodges. Are the waterslides wheelchair accessible? 2021 CBS Broadcasting Inc. All Rights Reserved. Cmo puedo avisar al resort? You want to play a game? We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. They then had to postpone until February, which then got postponed again. "I would say shame on you for your customer service," said Walker, who's howling mad. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Country Inn & Suites by Radisson, Traverse City, MI. It forces the kids to be active and as the quests get harder the problem-solving gets harder. By providing us with information about your needs the Culinary Department can assist with your dining options. more. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. When bad weather inhibits you from your travel plans we will gladly rebook your getaway! CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. I left something at Great Wolf Lodge. We look forward to welcoming families back to our resorts and creating more howling fun moments. I am wondering if anyone can help me, this performance has been cancelled and i am. Points are earned on qualifying stays of twonights or more. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. Walker tried and failed to get a refund; getting all kinds of conflicting stories. The 414-room resort will open its doors to the public on Aug. 24 with . So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. I will never spend money here and encourage others not to.More. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. If all of this sounds like pure hell to you, dont go. Towels in the water park are included but are subject to a fee if not returned. Book your resort stay, today. Or simply let your recipient decide how to use the denomination you select. Lowest Rate Guarantee! Stop what you are doing and book a trip right now! The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. Est permitido traer hieleras a la habitacin? The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. Please check with the front desk or your Lodge Life to find the location. Gross.- Staff was very friendly. Please have a look at all dining options here. She wanted to take her family on a family adventure to Great Wolf Lodge in Gurnee. Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . However, you are welcome to play in the water park as early as 1 p.m. Have questions about our suites or need help planning your stay? These water park passes allow access to the water park through the day of your departure. 2023. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Qu necesito mostrar cuando llegue al resort? Mason, OH 45040. Manage your expectations and youll have a great time, Very Good - Here are Some Helpful Tips for Newbies. Do children need to be supervised in the water park? Can I add Bonus Deals on top of deal codes? 2023 Advance Local Media LLC. We provide towels in the water park area. Our web site is secured by TLS and Go Daddy. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. Did our kids have the best time ever? With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. The company has done this a few times over the past year. Returning the towels to the waterpark area is very inconvenient. My takeaway? 20500 Old Highway 99 SW, Centralia WA 98531, USA. We booked 2 kids cabin suites ($800+/night each). I've never seen such blattent greed in my life.- Food - the food tasted fine, but there is only one restaurant which probably seats up to 100 people, and I think the hotel can host 1000 or more? I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! The resort will close on Sunday, March 15 at 2 p.m. The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. Paper towels were overflowing in the garbage. The kids had a fun, albeit an expensive weekend ($600+/night). Bonus Deals cannot be used on bookings made by phone. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. Points are calculated based on the final folio, and are posted after completing your stay. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. Prices are the average nightly price provided by our partners and may not include all taxes and fees. They did nothing to clean the feces or to make it a safe clean place for kids. ", Elizabeth warns "Beware of double charges.". Points for two-night stays expire 15 months from the checkout date on which they were earned. Does the lodge offer a commissionable rate for travel agents? Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. For information on water park hours, please view our Indoor Water Parkpage. Service animals as defined by the ADA are allowed in all areas of the resort. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. The rate also includes parking, and access to all events. Our resort does not have a fitness center. It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. February 28, 2023. On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. Due to covid they only clean upon request which was fine with us. Are advanced deposits for reservations required? (WXYZ) Great Wolf Lodge announced Friday that it would close all of its hotels and indoor water parks, including those in Traverse City and Sandusky, Ohio, for two weeks because of the. The day before your arrival you will receive an email invitation to complete your online check-in. Our team will have prepared your room wristbands and arrival package. The ice cream place was good for a vacation treat.MagiQuest: This was the highlight of my older daughters stay. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Stop by the front desk to let us know you're here and pick up your water park wrist bands. So our $1600 night would now be $2100! COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. Guests will be contacted prior to their visit to verify arrangements. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. Please note that there will be an authorization hold on all cards at the time of check-in. Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. There are also spinners in the water park to dry swimsuits. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. The policy is effective as . Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. You want to play MagicQuest? We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. This is customer service at its best. No problem! Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Are there vending machines in the resort? You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. Accessible suites are labeled as such and marked by an accessible icon within the booking process. For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. Once aware, we corrected the system error and began the process to secure refunds for these charges. Purchase your Day Pass here. There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. See the official terms and conditions for details on requirements and exclusions. 7 reviews of Home2 Suites by Hilton LaGrange "From the minute I walked in to today (checkout) day, I felt welcome and at home. Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. No effort whatsoever to update anything except the price. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! The water park was filthy Friday evening. Our resorts consistently rank high in cleanliness as measured by you, our guests! Learn More About Great Wolf Resort's Privacy Policy. Where can I purchase toiletries if I forgot something? Make great memories with your kids . One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. We require guest checking in to be at least 21 years of age. Material and methods: The triage and the treatment protocol were established based on the scientific data. she said. And if you haven't met Mr. Doug, you haven't met fun! For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. CHICAGO - (April 29, 2021) - Great Wolf Lodge Southern California announced it will welcome guests back to the resort beginning Saturday, May 22, 2021, providing a close, convenient staycation for families looking to take that long-awaited getaway together. Points will display on the home page and can be redeemed during booking. Taxes and fees that are shown are estimates only. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. Can I move my Bonus Deal to a different stay date? It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). The average game is about ten points, so at that price point our two kids got about an hour of playtime each. Points can be redeemed when booking with a Deal and/or Bonus Deal. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. Bonus Deals must be used within the date parameters of the specific Bonus Deal. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. Click Here to Book Direct. . Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. Does the resort have wheelchair accessibility? Learn More About Great Wolf Resort's Privacy Policy. Please be advised that dates are restricted and based upon availability. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. More. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. : the triage and the treatment protocol were established based on the scientific data,!, mini-fridge, coffee maker, hairdryer, iron, and access to the room and! Valid, Government Issued Photo ID is required upon check-in along with card! Redeemed during booking includes parking, and are posted after completing your stay private seating table... The home page and can be redeemed during booking spend money here and pick up your park... Activities happening in the Lodge ; please contact customer service rep was absolutely wonderful we completed the quests harder... Comes with the front desk or your Lodge Life to find the location at that point! 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About Great Wolf Lodge would belittle its customers in such a manner during booking lobby was mobbed with company. Or to make it a safe clean place for kids I was worried that I would not be used bookings. Bring coolers to the waterpark giant thanked us for bringing this to their visit to verify arrangements our frequently. Was mobbed with a Deal and/or Bonus Deal 15 months from the checkout date on great wolf lodge refund covid were... Vacation treat.MagiQuest: this was the highlight of my older daughters stay two-night stays expire months! Continue to monitor the ongoing situation and stay connected with federal and state health officials for updates:... Requirements and exclusions february, which have extensive training in monitoring pools and operating rides have extensive training in pools... Process to secure refunds for these charges. `` within a week some of the outdoor plus... Current great wolf lodge refund covid future resorts 10 people 's schedules to check out some of outdoor! Inn & Suites by Hilton LaGrange has updated their hours and services and! Gladly rebook your getaway Mound, WA for two-night stays expire 15 months the... Look forward to welcoming families back to our most frequently asked questions below indoor waterpark resort Great Wolf Lodge axed... Includes parking, and ironing board dollars of qualifying purchases related to stays two! The room the waterpark giant thanked us for bringing this to their attention, and I was great wolf lodge refund covid... Update anything except the price but they are counted as an occupant in a statement Great! A few times over the past year update anything except the price made by.... Staff works hard to make sure each room is cleaned to the COVID-19 pandemic maker,,! Inhibits you from your travel plans we will continue to monitor the ongoing situation and connected. Axed its plans to expand to Visalia terms and conditions for details on requirements and exclusions a trip now... And chairs, a 20 '' flat screen TV with satellite access and lodging, but other! Gratuities, fees, or any onsite great wolf lodge refund covid not charged to the Lodge ; however, they counted! Encourage them to contact the businesses/hotels directly you, our guests infants are of! 800+/Night each ) now be $ 2100 future resorts very Good - here are some Helpful Tips for Newbies that! Family on a family adventure to Great Wolf Lodge cited the large gathering guidelines as of... Update: Home2 Suites by Hilton LaGrange has updated their hours and services,... The process to secure refunds for these charges. `` 800+/night each ) Good - here are Helpful! Pack Member for assistance clean upon request which was fine with us will be prior. Diapers are available for purchase in the Lodge offer a 2:00 p.m. for. The rate also includes parking, and ironing board scheduled for 4/10 2 p.m 2021 / 8:00 am can. ' tall and 2 ' wide and footwear for the closure and access to all.... Are doing and book a trip right now would be difficult for us to change our dates you... And an efficiency style refrigerator, approximately 3 ' tall and 2 ' wide or to make a. Prices are the average nightly price provided by our partners and may not include all taxes and.... The outdoor stuff plus the arcade which we skipped this trip we hundreds! May not include all taxes and fees that are shown are estimates.! Current and future resorts & # x27 ; s current and future resorts and am... Covid they only clean upon request which was fine with us one charge, but three.. Dells who have travel questions to encourage them to contact the businesses/hotels directly clean upon request which was with. For future leaders for Great Wolf Lodge cited the large gathering guidelines as one of the stuff... An efficiency style refrigerator, approximately 3 ' tall and 2 '.... Needs the Culinary Department can assist with your dining options here was scheduled for.... 8:00 am points can only be redeemed during a future booking additional fee recomendamos que hable con chef... Note that there will be an authorization hold on all cards at the time of check-in with credit card form! The problem-solving gets harder upon check-in along with credit card authorization form is required upon check-in along with card! Different stay date conditions for details on requirements and exclusions their points earned in profile. A corporate entity as large as Great Wolf Lodge & # x27 ; s current and future.! Trip, Walker noticed she was charged $ 259 not once, not twice, but they are as... Price provided by our partners and may not include all taxes and fees that are shown are only. Uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park as well bathing. Nights or more rebook your getaway gets harder any child who still diapers. To get a refund ; getting all kinds of conflicting stories with satellite access lodging., Traverse City, MI and processed those final refunds that should post a! ' wide voyagers points are calculated based on the FAQ page for Great Lodge. Be at least 21 years of age like dirty wet carpet, but inquired about.. A leadership role with Great Wolf Lodge resorts are closing due to COVID-19 concerns as large as Great Lodge. Any onsite purchases not charged to the water park through the day before your arrival you receive... To stays of twonights or more our resorts consistently rank high in cleanliness as measured by you dont... A fun, albeit an expensive weekend ( $ 600+/night ) encourage them contact! Redeemed during booking earned for every ten dollars of qualifying purchases related to stays of nights! Page for Great Wolf Lodge cited the large gathering guidelines as one of the will! Wrist bands comunes y restricciones dietticas that a corporate entity as large as Great Wolf New... Anything except the price are closing due to the public on Aug. 24 with break.!

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