The second thing is that you have to have a bias for action. Competitors who cant keep up with its aggressive growth. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. Adding real-time order tracking and notifications for customers. We expect DoorDash to see a significant valuation haircut, he said. Theyre always hidden somewhere and you may be a restaurant is delayed one day actually because someone didnt show up to work, but you never would have guessed that, if youre just looking at the data of how long it takes them to prepare something, for example, that would never probably register on your dashboard. In case of a halt in the delivery, I would prioritize keeping the customer informed. One is a marketplace where we sit in between . It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. Jenna: And what other industries or verticals? Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. Make room at the table. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. Im Joy Huang, an MBA student of the class of 2021. You will be asked to discuss your take-home assignment during this interview. Now on the flip side, youre right. Deciding on the features for the company's products. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. Joy Huang: Welcome to View From The Top, the podcast. Free interview details posted anonymously by DoorDash interview candidates. So we had to be students of it and the only way we thought we could be students was by actually doing the work. Mr. Xus peers describe him as competitive and determined. So thats still a big part of the journey for us right now. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. And for us, we found that to be true as now were starting to deliver convenience items from places like CVS, Walgreens, 711 as were delivering grocery items from places like Smart and Final are Meyer, High V, and other places, that seems to be true, but we have a lot of work to do. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. And then I think the next evolution was really learning about skills in different teams. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. Product Team Culture. And then letting the score take care of itself, I think those are things that we both had to solve. That was Tony Xu, cofounder and CEO of DoorDash. And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. If youre at the surface level, youre never going to actually realize what the problems are. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. The first question is, what is your favorite class at the GSB? Because its hard to get better at all of those things at once. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. 12 DoorDash Senior Associate interview questions and 12 interview reviews. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. Overseeing product development. Interview question for Senior Manager.1. Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. Joy Huang: Thank you both for the questions. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. But its something certainly over the years that I would say lots of great people at the company have developed and kind of put together different things that we do. Restaurateurs who complained DoorDash delivered their food without permission. Product managers can expect to work . Maybe they wouldnt happen the same time period that we were working on improving the inputs. And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. We experienced strong delivery sales out of the gate.. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. Lazy people. For DoorDash, going public is a necessity.. And then over time, its about learning how do you build systems? For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. So my wife and I, we actually try a different place almost every time weve ordered. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. Tony Xu: I dont know if its taught anymore. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. You kind of have to go through moments of belief and disbelief.. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. Could you see DoorDashs last-mile fulfillment model be applied well and why? I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. Doordash does a great job of staying a step ahead of the curve. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. We believe that true innovation happens when everyone . The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . To be more specific, analytics case studies test your ability to. Jenna: My question is about cities and how theyll evolve. We learned by doing deliveries we learned by working alongside restaurateurs. And so this is what I mean when I say you cant influence that. We're committed to growing and empowering a more diverse and inclusive community. This information would prove helpful in determining areas that need improvement and optimizing the delivery process. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. And so, I think the second best thing when you dont have full control is that you plan for the variance. And maybe what some outsiders have written about us or thought about us. So I think its really important to be intellectually honest. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. Stanford GSBs View From The Top is the Deans premier speaker series. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. And thats really I think the spirit of how DoorDash operates. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. What kinds of questions should I expect? A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. Follow us on social media at Stanford GSB. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. Critical Thinking for Better Judgment and Decision-Making . 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