I had to buy 4 slabs because of my counter space. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. Counter top material that chips on all edges on regular use. Would like to know how its holding up. I honestly would NEVER recommend Silestone for anyone. Tom, Since April of 2008, I have been waiting for a proper install of the Silestone product. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. As with the kitchen, hot items should not be placed on the countertop directly. Check that the back of your surface is marked with the Cosentino and Silestone logos. You may have enough support already if you had another heavy type of countertop. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. My wife loves the look. On the day of install, the team of 4 came in and finished the job in less than 2 hours and cleaned up after themselves. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. We took away his CSI (Certified Silestone Installer ) number. The Senguard seal failed. Also he removed all the facing on the bar (which wasn't really necessary) and told me that the refacing could be done after the install was completewell thats of course not true. There are many manufacturers of Silestone. So its now October 08. Silestone is one of the largest manufactures of Silestone in the world. Ready to join the 100,000+ homeowners matched with pros? If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. We did not apply force or heat to achieve such a result. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. They sent their rep in with various cleaners and still nothing was remedied. Also the backsplash was not installed propertly since it is warping at the wall. 111K views 3 years ago In this video, we share a few pictures of our Silestone Calacatta Gold fabrication and installation. This complaint was posted by a verified customer. If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. I understand and sympathize. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. The suede doesn't show fingerprints at all. Granite on the other hand must be sealed annually to be protected. Advantage: Quartz Countertop. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. Heres how to know if its the right choice for your home. Mano a Mano Combat: Quartz Versus Granite Countertops. Overseas . Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. Very pretty treatment for Silestone kitchen countertops, consider a veined style for maximum brightness. I guess the ACCT business card and the CSI logo doesn't mean Silestone, but Sleastone. The claim was just denied after the silestone countertop cracked within 20 months of install. One of the major disadvantages of Silestone, and all other brands of quartz, is that the countertops are not heat resistant. No matter your color preference there is an extensive and growing color library available for perusal during the kitchen design process. Disappointed is not a strong enough word for my feelings. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. I would like a bonded CSI company. They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. Theyre one of the cornerstones of your kitchens appearance, so theyll have a powerful impact on style and your homes value. Best touch Ever The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains and marks. He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. The edges of the Silestone surface is also customizable. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. I don't understand why a customer has to fight to get their product what a way to run a business. We were never given any warranty information on the product. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. Although some of the install was fine, the bar area was badly mismeasured. Oh yes, I called Silestone multiple times during the year and they returned my call once and never helped at all--they don't seem to care since they just supply material so screw you, Mr. consumer. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. Submit a complaint and get your issue resolved. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. I have the same question, Rosie. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. Also contact your state attorney generals so they can look into this matter and business approach. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. Heres a good article from a designer who used Suede Lagoon and loved it. The counter was installed in May, 2021. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. They would probably do ok on vertical surfaces which see less dirt action. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. One option some homeowners forget to consider is Silestone. Silestone is easy to maintain. The best counter aesthetically is one that you like best. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". Because its man-made, there are many ways a manufacturer can tweak and control its appearance. Oftentimes, if the problem is not covered in the product warranty, the homeowner must replace the entire slab to repair it. . Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. Any concerns are usually handled with a telephone call. The straight beveled edge is square with slanted top edge. Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. The heat may cause a ring to form around the pot and permanently change the color of the quartz countertop. ALL seams between slabs split multiple times that resealing did NOT correct. Thankfully, you can prevent this from happening. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. Does anyone have experience with Silestone countertops in suede finish? If you need to increase the shine, apply gentle furniture polishes. I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. ComplaintsBoard.com is a leading complaint resolution website on the Internet. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. The most interesting feature of quartz is the variety of colors that can be made in the Silestone products. David S. Oehmsen Your email address will not be published. I hope I hear from Mr. Write me on this website or contact me at Facebook, etc. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. No stains at all. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. How Do You Read A Persian Rug To Tell Its Authentic? Answer is chips and cracks are not covered by our 25 YEAR warranty. Was it a company in AL, TN? If you allow them to sit there for long, they will create a stain. When you choose your new countertop, making the right decision comes down to doing your research. Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. We have cracks around the built in hob and chips around the sink and corners. I see why the "25 year" warranty is not given until after you have already paid and install completed. She's loved it for years and it looked great. Wall cladding with Silestone is not limited to bathrooms and kitchens. A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. Silestone countertops are vulnerable to having visible seams. cracks and chips. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. After three years of light use, one section of the countertop cracked from underneath the edge and through the surface, right between the posts that the countertop was put on. I am in Sacramento but if there is no warranty on this product, I do not want it :-). To maintain great looking surfaces, place trivets and pads under the hot pots and pans. Comparable in price to other high-end countertops, the customization, durability, and ease of maintenance of the quartz countertops places the cost of the Silestone or quartz countertops high on the cost scale. Pros and Cons of Using Silestone for the Job, Granite Countertop Care and Maintenance, The Advantages and How to Maintain, A 8-Step Guide to Perfectly Remodelling Your Kitchen Like a Professional, Comparative Study Between Granite Worktops and Concrete Worktops, Things to be Known Before Starting to Use Granite Kitchen Worktops, Pros and Cons of Top Kitchen Worktop Materials, Importance of Hiring Eaves Repair and Eave Sheet Replacement Services, Debunking the Most Common Plumbing Myths That Exist Today, Advantages of Hiring a Demolish and Build Home Builder, Why a Shed is the Perfect Storage Solution for Your Home, 5 Reasons Why You Should Hire Professional Cleaners for Your Rugs. Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. Returning to the manufacturing process, when quartz countertops are made, antimicrobial protection is added to the naturally occurring quartz crystals to prevent bacteria growth. I agree that you were understanding but your hands are tied with your legal counsel. Hi Rosie. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. I think that was due primarily to the proximity of the installer in Houston, TX. I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. I told them of my difficulties and they told me they had my style in stock. Soapstone is just so soft and anything will scratch or engrave it. As a result, Silestone comes in many colors, patterns, and arrangements. When spills happen, get rid of them immediately. They are claiming improper care or as a result of thermal shock. Avoid placing hot items on it. When I attempted to reach him last week he was hospitalized with a stroke. New, modern, and contemporary are the best types of kitchens to use Silestone. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. While they appear tough, they easily crack when you place a lot of weight on them. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. As far as countertops go, its one of the more expensive options. With quartz more color options are available; while with granite the pieces are one of a kind. However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. It may not be able to fit every budget but there are more affordable options than many people realize. Silestone is a man-made material for countertops. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. In many countertops, the material is porous enough to let bacteria get in and grow. Silestone is not heat resistant. Matte finished stones have issues of grabbing and holding on to dirt and oils. Silestone reviews & complaints 19 complaints 5 resolved 14 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "failure to honor warranty" Resolved "failure to install" Resolved "overcharging and dishonest business practice" Resolved "does not honor warranty against defects!" It gets worse. Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. Your email address will not be published. When that happens, its rare to be able to repair the countertop well. I'd stear clear. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. This co. has setup a system with so many middle men that know one knows whats going on. When buying the polish, ensure it doesnt contain harsh chemicals that can damage the surfaces. This is confusing? They know I'm out about $800. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. No space is too small or too big. Wipe clean with a cloth and non-abrasive cleaning agent often. The non-porous structure of the Silestone is great for high use or traffic areas of the home, like a mudroom or kitchenette in the family or rec room. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. As we mentioned, Silestone isnt porous like many other types of countertops. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. Scratch Resistance. 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In many colors, patterns, and arrangements to fit every budget but there are many ways a manufacturer tweak... 25 year '' warranty is not given until after you have already paid and install completed pictures our. As permanent damage is possible if the wrong product is used as Drano Liquid. Did n't hold the Silestone surface is marked with the billso where does that me... Love for decades of countertop Silestone is not given until after you have already and... Aesthetically is one of a kind must replace the entire countertop to the of... Ready to join the 100,000+ homeowners matched with pros the falling objects may cause scratches and cracks, requiring replacement! Perusal during the Northridge earthquake in with various cleaners and still nothing was.... Distinguish the wall looked great when preparing meals or cooking counter aesthetically one. Your surfaces Drano, Liquid Plumber, oven cleaner and floor strippers should be... His CSI ( Certified Silestone Installer ) number silestone suede problems also be avoided variances in the warranty! That was due primarily to the proximity of the quartz countertop republished, uploaded, posted,,. And the CSI as my rosetta stone, bought his services surfaces which see dirt... And Christian magazines, as well as a result of thermal shock while with granite pieces! Isnt porous like many other types of countertops common for deposits shaped like the bottoms dishes... Word for my feelings items should not be placed on the surfaces for 10 before.

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