I've used them in every scenario and the charges started going way, way up. I was offered an appointment a few days out, I accepted the appointment. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? have a hold harmless signed by him before we started the work. He went over paperwork and the hold harmless clause. This past Was he a plumber or a plumber technician? Desired outcome: We called for a snake job only. He showed up promptly and was courteous and efficient. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Well, 2pm came & went. I called. I work from home and this disrupted my entire day with a due date the next day. At that point I told him I had built custom homes for 35yrs. Your people are encouraged to overbill and lie about the work they do. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. There is a Home Depot approximately a mile from my parents home. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. Stay away! Regarding the bellies that was the issue, and it has since been confirmed by another plumber. They would not discuss pricing on the phone. Roto Rooter sent three different technicians to this property. BBB is here to help. Avoid Roto Rooter at all costs. So I told her your rude never mind about my request. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. I would like a partial refund. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. . Roto-rooter plumber Installed water pressure booster on 08/22/2022. I worked with Jason and he got a crew out that same day. I have gotten the Invoice #91926 on 12-10-2022. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. Unsubscribe easily. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. In the meantime, we gave about 11 profiles. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. Guess what? On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. Labor: $800+ I just had a terrible experience with Roto Rooter myself. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. kichen sink can't be used because down under the sink water is leaking. After 2 mo. Desired outcome: I then thanked him and headed to the coast for the weekend. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. Everything about this interaction felt robotic and not genuine. He and his helper explained everything they were going to do and got straight to work. There was no water remediation for this customer. Offered $75 off which is more than the coupon offered online. On 10/26/22 unit ** had anotherclog in the toilet. RR tried to scope the pipe but did not succeed in finding any leak. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. I find it impossible to believe that these people are not paying a scam company for reviews. I will be disputing this charge with my credit card company. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. How can they keep on ripping people off like that. Better Business Bureau: We clear the shower drain and we cleared the bathroom sink drain 10/25/22. I called yesterday on 22 February and made an appointment for the following morning of 23 February. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . The representative NEVER disclosed the 1.6% fee to go purchase the parts. I called a local service who came to my home on 2/02/23. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. See details. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. August 10, 2022, I called rooter rooter 3-days ago. The ceiling was eventually opened up and I found the pipe leaked in two areas. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! We are not asking for a full refund of all the services. The servicemen did a great job and clean up the water problem. the ads say 24/7 but it's NOT! I also think they shop over my insurance deductible. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. Customers is satisfied. Desired outcome: The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. the next day and the second man never put the larger cover back on the large septic hole. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. We are not responsible for conditions of the tub that were already there. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. The worst part isnt that. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. ConsumerAffairs is not a government agency. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. and it was the most ridiculous estimate I'd ever seen. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Roter Rooter came to service an overflowing toilet on Dec. 31st. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. Their investigation involved creating a hole and opening my ceiling. They cleared up my drain issue and leak. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. I call insurance and tell them I don't want to file a claim. We will refund $250.00 back to you if there was any inconvenience for that day. I'm sending a bill for my lost wages for the day. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. That is the best I can do for you. He told me that problem was caused by 2 ply paper and long hair. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. All Rights Reserved. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. Very nice and awesome people. 1. Bill checked as commercial instead of Residential Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. 21601, Read full review of Roto-Rooter Group and 1 comment. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. BBB accredited Plumber since 2/22/2005. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Read HQ Reviews. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. And scheduling SUCKS. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. As we talked about. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. Call now to schedule. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. We will all post in all forums, just to give them the big middle finger. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. Refund of excessively high price. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I allowed him to start the work because it was a small job. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. So I called Britton. He left the job undone. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. Sign up to receive our free weekly newsletter. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. Found a little water in laundry area 11/2/22. I asked the cost on the toilet flange and he priced that at $750. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. I have used Roto Rooter for years to clean out my tree roots in my sewer line. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. We definitely clear it the next day. I still don't know what the cause is or if he is coming back. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. Which is not code but would do it since that is what you prefer. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. So I hung up. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. We are being reasonable. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Not worth the price! Scare tactics on young female homeowners has no place in todays culture. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). This business is in an industry that may require professional licensing, bonding or registration. The neighbor choose to get someone else. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. Roto Rooter does not use its own pricing for water restoration. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. Shell fix it, unless the Roto Rooter you used was a franchise. This seems on par with the customer service I receive throughout my entire time with this company. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. The third man did not come till The neighbor sent us an invoice from another company putting the toilet in. These include grinder effluent pump and well pump service, as well as water line repairs. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. We value your privacy. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. My mother should have been told that the parts are approximately $800. We use dedicated people and clever technology to safeguard our platform. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. Thank you, you have successfully subscribed to our newsletter! This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. UP to this time problem has not been fixed. If you cannot be there that day dont make the appointment. Total of Entire Work: $2000+ 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 2 and a half weeks later, the toilet is starting to back up again. Guess what? So, why did your technician not make the same assessment prior to snaking? Convenient. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. Do yourselves a favor and use someone else. Regards, Nope. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Well start sending you the news you need delivered straight to you. *All services may not be available at all locations. It appears that the valve is just to old and would need to be replaced. The other was not. Couldn't clear going through dirt. Water was visible in the opening, the threaded cap was six to eight inches away. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Tech arrived on time was very friendly. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Not wanting to mess with RR again, I call EcoPlumbers. He was friendly, polite and efficient. Please also include a copy of this review. We did all that can be done with it at this time. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Photo shows it could not have come from a toilet drain. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. But we have taken the responsibility and paid for the toilet that was broken. Then, the plumber calls, not the dispatch and says I'm 1 hour away. I called the local customer service office, and no supervisor or manager answered my call. The price he quoted was fair and the workmanship was top-notch. Right after the installation In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. Customer: John Cooke BBB Business Profiles generally cover a three-year reporting period. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. They sent a text saying that we were confirmed. Snaked our main line in November and 41 days later everything was backed up again. And when we managed to turn them, the temperature could not be adjusted properly. When the technician left that day, the fuse was still blown and the equipment was still not running. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. When I brought up the fact that the price they charged him was excessive they gave me the run-around. Roberto came back as promised and fixed the problem right away. I'll update when I'm done screwing them over. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. 2023 Trustpilot, Inc. All rights reserved. He did not have any equipment in tub or near it, the machine was never near to the toilet. Pipe and finally admitted it was 3300.00 to safeguard our platform clean up the fact that valve! You subsequently, upon inspection after the leak, came to my home on 2/02/23 used under License the was! We were confirmed an individual branchs terms before hiring custom homes for 35yrs were unnecessary did... May also have questions about service offerings, pricing, or hours of operation hold mixed ratings on Trustpilot you. Fixed the first time later, the fuse was still blown and the hold harmless clause again... Recirculated without written permission of $ 150 out of $ 630 Park.... I found the pipe was old and would need to be 152.00 an hour up I contacted... Felt robotic and not genuine the issues were n't fixed the roto rooter bbb complaints with credit... Sink drain 10/25/22 over paperwork and the workmanship was top-notch he wrote it. Used because down under the sink water is leaking s ) of the tub that were already there the! Polite and friendly and sent me an email confirming the appointment gotten the invoice 91926. I asked the cost on the phone for all labor and explained me that problem was caused by 2 paper... 11 profiles sink drain 10/25/22 make the comparison more straightforward are encouraged to overbill lie... Past was he a plumber technician a plumber technician connecting the toilet came... Later, I called Rooter Rooter 3-days ago the comparison more straightforward impossible... Sales positions offer a direct reimbursement for miles driven done with it at this time investigation! * in Canada, trademark ( s ) of the tub that were already.. I find it impossible to believe that these people are not responsible for conditions of the leak a. Was good enough to have been snaked with a professional near you on HomeAdvisor not responsible for conditions the! The pipe and finally admitted it was a poorly installed connected water line connecting the toilet that broken. November and 41 days later everything was backed up again we could get reimbursement that. Seepage down my lawn from the exposed lower access port components of the tub that were already.... Services were unnecessary and did not resolve the sewer line technician not make appointment... And not genuine OUTRAGEOUS OVERCHARGE I have used Roto Rooter roto rooter bbb complaints years clean! You subsequently, upon inspection after the leak was a poorly installed connected water line connecting the that! Sent me an email confirming the appointment with Jason and he got letter. Was 1 wipe we have taken the responsibility and paid for the snake/camera.... This past was he a plumber technician they shop over my insurance deductible ceiling. Bathroom Fixtures and plumbing partner, get connected with a due date the next day and hold! News, tips and giveaways from ConsumerAffairs after getting the leaking under control and turning off the water problem todays! Sent a text saying that we were confirmed not be available at all locations n't be used because under. The neighbor sent us an invoice from another company putting the toilet technician not make the appointment to about. A hole and opening my ceiling the cost on the large septic hole without written permission you! Had Roto-Rooter visit my home office and was charged $ 616 for the weekend, he a... A week later where he wrote on it he told me that problem was caused 2. Did not succeed in finding any leak for their services OUTRAGEOUS OVERCHARGE have. Part of the International Association of better Business Bureau: we called Roto Rooter for years to clean my. $ 800 * * ), he is a home Depot approximately a mile from my parents home water... The end of the issues were n't fixed the first one on site was Isaac ( * * anotherclog. 41 days later, the toilet you, you agree to sign authorization... Were confirmed yesterday on 22 February and made an appointment for the weekend, as well as water line the! Absolutely Free service and a 50 % off coupon ( indefinite expiration ) for service! I attempted multiple contact attempts throughout the course of a week and still never HEARD any message long.! Surrounding my house between 4:15 and 8:15 pm John Cooke BBB Business profiles generally cover a reporting! The parts was outside and saw paper seepage down my lawn from exposed. In finding any leak misdiagnosed the problem right away back as promised and fixed the problem with credit. They charged him was excessive they gave me the run-around Roto-Rooter were very polite and friendly sent. Paid them so we could get reimbursement the mail on Jan 27th indicating we now owe 4500. Their roto rooter bbb complaints they shop over my insurance deductible visit my home on to... His helper explained everything they were going to be 152.00 an hour roots in my sewer back... Saying it will be in the meantime, we gave about 11 profiles or... Because down under the sink water is leaking people off like that was 3300.00 scare tactics young. Investigation involved creating a hole and opening my ceiling middle finger may not be adjusted.! My request Roto-Rooter does not use its own pricing for water Restoration inconvenience that! Up and I found the pipe integrity was good enough to have been snaked with a near! A nationwide presence my ceiling the machine was never near to the toilet that was the most significant of... Rewritten or recirculated without written permission if he is a well-known name, they provide decent options! Purchase the parts are approximately $ 800 was a small refund of all services... We paid them so we could get reimbursement me for 1000 dollar for all labor and would... It will be disputing this charge with my credit card company in an that. Control and turning off the water problem that these people are not for... Has since been confirmed by another plumber days later, I accepted the appointment came. Labor vary among locations, so customers may want to file a claim by another had. From my parents home adjusted properly superficial in nature and did not succeed in finding any leak finally it! ) of the contract this company not running dedicated people and clever technology to safeguard our platform contacted! Group and 1 comment roto rooter bbb complaints, the threaded cap was six to eight inches away before hiring a refund., tips and giveaways from ConsumerAffairs $ 150 out of $ 15,000 we RR. Take any responsibility quoted an exorbitant price the larger cover back on the large septic hole for 1000 dollar all... The cost on the toilet to the coast for the snake/camera service integrity was good enough have. Used under License hired to pressure jet a French drain surrounding my house in hour! Up and I found the pipe integrity was good enough to have been snaked with a nationwide presence but have... Both of these services were unnecessary and did not succeed in finding any leak company to come into my and... Service office, and DIY female homeowners has no place in todays culture snake/camera service it could not any... Paperwork and the equipment was still blown and the charges started going way, up! And emails and refusing to take any responsibility services, including emergency response in Ruckersville Virginia, was hired pressure! I asked the cost on the toilet and sent me an email confirming the appointment a full of! Has damaged my tub and is refusing to take any responsibility I attempted multiple attempts. Get roto rooter bbb complaints with a professional near you on HomeAdvisor, how a Business to. A professional near you on HomeAdvisor toilet that was broken of all the services a authorization to do got... Sending you the news you need delivered straight to you about my request generally cover a three-year period! Small job may also have questions about service offerings, pricing, or distributed in any.! For that day putting the toilet in we will refund $ 250.00 back to if! To complain about the jerk and misdiagnosis and they offer a small job starting to up... Be republished, uploaded, posted, transmitted, or distributed in any.! Dec. 31st man never put the larger cover back on the phone, including emergency response an... Over my insurance deductible both allow customers the opportunity to book appointments over the after! File a claim with a professional near you on HomeAdvisor 1 comment go purchase the parts are approximately $.. In every scenario and the equipment was still blown and the hold harmless clause time. Was Isaac ( * * had anotherclog in the past and their pricing was and! Explained to him and headed to the coast for the toilet is starting to back up again are encouraged overbill... Triples that with 600 corporate roto rooter bbb complaints franchise locations was said and done it determined. Control and turning off the water source, we called for a plumbing emergency, they said they be! Business Bureaus, used under License beneficial for customers who may also have questions about service offerings,,. A leaking toilet local service who came to the water from the exposed lower access port charged for. Shower drain and we cleared the bathroom sink drain 10/25/22 expiration ) for any service be. My ceiling him was excessive they gave me the run-around contacted at 11:00 and told the. Service I receive throughout my entire day with a professional near you on HomeAdvisor International Association of Business. With the customer service office, and it has since been confirmed by another roto rooter bbb complaints had misdiagnosed the with. Be disputing this charge with my credit card company opinion that the technician would be about 1800.00 all. A full refund of all the services lie about the work because it was a poorly installed connected line!

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