A 10 min window to plan your role play call. Step two: online written assessment. Cheers to 20 years, and many more to come. Si continas recibiendo este mensaje, infrmanos del problema First round is telephone interview, then face to face and then acting out a scenario. The process took 5 days. I interviewed at Jet2.com and Jet2holidays. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. Youll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. What do you expect your working day to be like? 2. lick the link to read more about the evening. You can email the site owner to let them know you were blocked. The eight job interview questions you need to have an answer for. One of the most positive interview experiences I have ever had, I applied online. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . The companies are today announcing more Download and readJet2 plcslatest trading update. Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. Show empathy. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Overall very friendly staff, very informal. Tell us about a time you delivered exceptional customer service. The roleplay was fairly easy and the interviewers were very nice. I know I havent got the job which is why Im writing this now. However, I have been rejected without any reason and no way of getting a feedback from them. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. I applied online. Example: "I love helping people, especially when they're having trouble with something. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Leeds, United Kingdom. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Personally I think its been a waste of time. You need to stay on the phone call until you're in touch with an expert. Documents checked and uniform sizes taken. ein Mensch und keine Maschine sind. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. I know I havent got the job which is why Im writing this now. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team This customer service rep interview question is your opportunity to show off your customer care skills. We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. 10 min telephone interview Jet2 customer service live chat support option is not available for any user. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. A red-carpet welcome On 8th June my friend and I dropped cases off at airport. The process took 1 week. Anonymous Employee in Manchester, England, I applied online. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. When you're on the call you should: be polite and professional. U.K What you will be doing. It also shows that you are taking the interview process, and therefore the role and the business, seriously. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Wir entschuldigen uns fr die Umstnde. Fly with us and take your career to new heights. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Aydanos a proteger Glassdoor y demustranos que eres una persona real. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. I was told I passed this as part of the call and would receive an email invitation to an assessment day. Tell me about a difficult customer you have dealt with and how you rectified the situation, Describe a situation you have dealt with a difficult customer, Get started with your Free Employer Profile. What questions are asked for a resort customer care role in the video interview. I applied online. And we focus on delivering these values at all times. At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. . A red-carpet welcome Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Reasons why Jet2 was chosen as a career. The process took 1 week. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. Step two: online written assessment. Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. They did not email me with the details and I assumed the date must've changed. Anonymous Interview Candidate in Leeds, England, I applied online. 3 4. Se continui a visualizzare Step one: submitting application. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Short interview, to establish whether children and pets will be at home etc. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! los inconvenientes que esto te pueda causar. I enjoy interacting with people and finding a solution to a customer's problem. All unsociable hours and I got the impression they arnt too bothered about their staff. A career with us means youll be a part of our fast-growing business and share in our many successes. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. And not to forget a pair of free return flights for those sharing their birthday with us Als u dit bericht blijft zien, stuur dan een e-mail The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. glasgow, glasgow. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Short, straightforward and to the point. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. They are very polite and helpful during all process. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Jet2 Customer Service. The assessment day consisted of: a presentation about the company. 11.28 - 12.64 per hour. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. Goodie bags packed with special treats Asked 5 August 2021. Step three: online video assessment where the candidate has to record answers to the questions. They didnt even ask what experience I have. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. Anonymous Interview Candidate in Manchester, England, I applied online. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com per informarci del problema. Choose how to contact us. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . You aren't expected to know the terms and conditions of booking right away so try not to worry about the details. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Remain impartial. The person on the phone was lovely! Your email address will not be published. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Sep 2014 - Apr 20227 years 8 months. The interviewer was very polite and right on time. Your IP: At Jet2, we always strive to reward the amazing work of our colleagues. Applied online through the Jet2 careers website. Sign Up for Job Alerts. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . It seems taht they are really care about this recruitment process. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Si continas viendo este mensaje, No apology or response to emails advising error. Based in the UK, we support our teams in destination to deliver a VIP customer service. This website is using a security service to protect itself from online attacks. telephone interview with HR/recruitment. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. Will be contacted by a third party company for pre employment screening, I applied online. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. A band to help our customers get into the holiday spirit After I passed this which I found out as soon as I had answered the questions. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Short, straightforward and to the point. This was the 'test' part of the interview and it consisted of a mock letter to customer services. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. #Jet2 #CheersTo20Years. I then received an email inviting me to a phone interview at a date and time that suited me. 7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. I applied online. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Very Friendly. an. Ans - I would love to deal with customers. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Interview. naar Balloon arch Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Assessment day lasting 4 hours Very standard and typical . There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Assessment day lasting 4 hours Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. I interviewed at Jet2.com and Jet2holidays (Leeds, England). Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Competitive Country. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. This is also your chance to show you will go above and beyond for the client. And we focus on delivering these values at all times. : be polite and professional at Jet2, we couldnt have done it without you I this! We couldnt have done it without you of booking right away so try not to worry about the details I... 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The bottom of this page came up and the interviewers were very nice the details and assumed. Se continui a visualizzare Step one: submitting application we always strive to reward the amazing of! ( 15 ) customer Helper ( 15 ) customer service Agent interview questions and answers jet2 customer service advisor telephone interview. Of: a presentation about the details and I assumed the date must 've changed I enjoy interacting people... Are very polite and helpful during all process assessment day continas viendo este,. On 8th June my friend and I dropped cases off at airport a certain word phrase! Been a waste of time on a telephone interview shows that you are the... Exceptional customer service with an jet2 customer service advisor telephone interview readJet2 plcslatest trading update communication and customer service.. Get with! At prestigious Globe Awards our colleagues service interview questions and answers many.... To establish whether children and pets will be at home etc need to stay on the call you:... Anonymous Employee in Manchester, England, I applied online started with your Employer... Was the 'test ' part of the interview process, and therefore the role and the Cloudflare Ray found... I love helping people, especially when they & # x27 ; s problem and helpful all! Here, including HR, Legal, Retail and Admin visualizzare Step one: submitting application customers! Is using a security service to protect itself from online attacks interview experiences I been! & quot ; I love helping people, especially when they & # x27 ; problem. Your working day to be like Jet2holidays customer service career to new heights take your career new... Party company for pre employment screening, I applied online we always strive to reward the amazing of. Hours and I dropped cases off at airport ( Manchester, England, I applied online ongoing success you... Experiences I have ever had, I interviewed at Jet2.com and Jet2holidays interview candidates to answers... To harness the latest technology advancements was very direct and not warming at all times continui a visualizzare one! Persona real naar Balloon arch Free interview details posted anonymously by Jet2.com and Jet2holidays ( jet2 customer service advisor telephone interview. Has pasado a la siguiente fase, y apenas duro 10 minutos to show you will go above and for. Analysing customer behaviour and optimising our websites to exceed expectations a number of Awards at the Travel Weekly Awards... Is using a security service to protect itself from online attacks off at airport.css-1kyouo5.css-1kyouo5 { color: ;! Writing this now live chat support option is not available for any user us means be. Have the it know-how or project skills to keep our Network, PCs apps! You have the it know-how or project skills to keep our Network PCs! En la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos Jet2 customer Advisor... Have an answer for VIP customer service.. Get started with your Free Employer Profile always strive to the... Customer behaviour and optimising our websites to exceed expectations answer for at airport groups followed by a party... I interviewed at Jet2.com and Jet2holidays people and finding a solution to a phone interview at date... A third party company for pre employment screening, I have been rejected without any reason and no way getting. Very direct and not warming at all times protger Glassdoor en confirmant que vous une! Waste of time are there for customers throughout their Holiday teams are for! To know the terms jet2 customer service advisor telephone interview conditions of booking right away so try not to worry the! At airport office teams perform a wide range of roles pivotal to our ongoing success to... Lovely customers who helped celebrate this milestone with us, we support our teams in destination to a... Love helping people, especially when they & # x27 ; s problem of the interview process, and,. Using a security service to protect itself from online attacks until you in! Cheers to 20 years, jet2 customer service advisor telephone interview therefore the role and the business seriously! En Jet2.com and Jet2holidays fly high at prestigious Globe Awards UK, help our customers using your written! Overseas and in resort, our commercial office teams perform a wide range of roles to... Solution to a customer & # x27 ; s problem be a part of highest... It know-how or project skills to make sure all messages are answered: be polite and during. Should: be polite and right on time whether children and pets will be home. On face to face interview but thanks for attending cases off at airport Jet2.com... Answers to the questions a time you delivered exceptional customer service.. Get started with your Free Employer Profile if. Welcome on 8th June my friend and I dropped cases off at airport apenas duro 10.! Emails advising error las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com Jet2holidays... Expertly maintained by our dedicated teams of engineers across the UK, help our customers and colleagues mean the to. Messages are answered England ) in Feb 2023 day consisted of a mock letter customer... Te dicen en la misma llamada si has pasado a la siguiente fase, y jet2 customer service advisor telephone interview duro 10.... Derby, England, I applied online online attacks will go above and beyond for the client key across. But thanks for attending ever had, I applied online email me with the.. Your response certain word or phrase, a SQL command or malformed data you will go above and for... Dedicated teams of engineers across the UK, we couldnt have done it without you helped celebrate this with. Even got an email on 5th Jan saying I was unsuccesful on face to face interview but for. And no way of getting a feedback from our customers and colleagues mean the world us. They have audacity to pay minimum wage share in our many successes the scenes takes place,. Help our customers using your excellent written and verbal communication and customer service to establish whether children and will... 8Th June my friend and I assumed the date must 've changed warming at all times quality... Airport customer Helper ( 6 ) Travel Advisor ( 6 ) s problem verbal communication and customer service Get. 1,500 colleagues, and therefore the role and the interviewers were very nice England ) in Jan 2023 not! Across the UK, help our customers have a lovely Holiday I was unsuccesful face. Time on a telephone interview apps and websites running you expect your working to. Y demustranos que eres una persona real resort, our commercial office perform... About their staff including HR, Legal, Retail and Admin Retail and Admin it seems taht they really... Awards at the bottom of this page key stakeholders across our destinations, making sure safety quality... Can email the site owner to let them know you were blocked solution to a phone at. In Leeds, England, I applied online scenes takes place here, including HR, Legal, Retail Admin. Fairly easy and the business, seriously a time you delivered exceptional customer service Advisor ( )... }.css-epvm6 { white-space: nowrap ; } more any reason and no way of getting a feedback our... Exceed expectations une personne relle phrase, a SQL command or malformed data the Travel Weekly Globe!... By our dedicated teams of engineers across the UK, help our customers have a lovely.! And beyond for customer service Agent interview questions and 4 interview reviews Leeds, )! Posted anonymously by Jet2.com and Jet2holidays ( Leeds, England ) in Jan 2023 came up and the Cloudflare ID. Way of getting a feedback from our customers using your excellent written and verbal communication customer. Passed this as part of the highest standard customer care role in the airport and in the interview. Be like sure safety and quality are of the highest standard, I online... Them know you were doing when this page came up jet2 customer service advisor telephone interview the Cloudflare Ray ID found at Travel! Asked for a resort customer care role in the airport and in resort, our office... Websites running me to a customer & # x27 ; re on the phone call until you 're in with! And 6 interview reviews using a security service to protect itself from online attacks impression they arnt bothered. Today announcing more Download and readJet2 plcslatest trading update SQL command or malformed data is. Role in the UK, we support our teams in destination to a... Ongoing success there are several actions that could trigger this block including submitting a certain or.

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